Screen shot leaves HP printer in non-working state

Bug #1944727 reported by Tony Mansson
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
New
Undecided
Unassigned

Bug Description

This is a weird bug and difficult to debug. However:
I have Ubuntu 21.04 fully updated as of 2021-09-23.
Printing something that has been captured by gnome-screenshot will print fine with my HP Color Laserjet Pro M477fdw printer. However, it will leave the printer in a state where any subsequent print will fail, regardless of document or machine. Even printing from a Macbook Air will fail. The printer reports any subsequent file to be printed as corrupt and nothing comes out. The only way to recover from this state is to power-cycle the printer.
This ONLY happen with screenshots. It happens BOTH when the screenshot has been pasted into Libre Office, and when the screenshot has been saved to a .png and printed from Image Viewer.
This issue does however NOT happen on my CANON Pro 100 inkjet printer.
So blame the printer, yes, but I have not been able to repeat it without gnome-screenshot. It's the common factor.
Before Ubuntu 21.04 the default screen capture program was different, or at least it looked different, but previously I had no problem. I have been running Ubuntu with this printer for many years.
Summary:
I can only print screenshots once.
I expect to be able to print two screen shots in sequence without requiring to power cycle the printer in between.
I can upload an example file (that only print once) if required.

Revision history for this message
Tony Mansson (tony-mansson) wrote :

Here's an example file that produces the issue.

Revision history for this message
Tony Mansson (tony-mansson) wrote :

Re-installing the printer using the CUPS browser interface solved the issue. There seem to be some difference between this method and using the Ubuntu Settings tool. Issue is resolved.

affects: gnome-screenshot (Ubuntu) → cups (Ubuntu)
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