System unable to process print request. It shows either 'Processing' or 'Pending' and no paper is printed.

Bug #1940125 reported by Nikhil Kumar
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
New
Undecided
Unassigned

Bug Description

I am trying to print a file from Ubuntu 20.04 (64-bit) using printer Canon LBP2900 with its official driver named 'Canon LBP2900 CAPT ver.1.5'. When a printing job is assigned to it, it keeps on showing either 'Processing' or 'Pending' and does not print anything.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: cups 2.3.1-9ubuntu1.1
ProcVersionSignature: Ubuntu 5.8.0-63.71~20.04.1-generic 5.8.18
Uname: Linux 5.8.0-63-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.18
Architecture: amd64
CasperMD5CheckResult: skip
CupsErrorLog:
 W [16/Aug/2021:20:35:09 +0530] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'LBP2900-Gray..\' already exists
 E [16/Aug/2021:20:39:01 +0530] [Client 88] Returning IPP client-error-document-format-not-supported for Print-Job (ipp://localhost:631/printers/LBP2900) from localhost.
 W [16/Aug/2021:20:41:18 +0530] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'LBP2900-Gray..\' already exists
 W [16/Aug/2021:21:03:31 +0530] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'LBP2900-Gray..\' already exists
 E [16/Aug/2021:21:22:18 +0530] [Job 6] Stopping unresponsive job.
CurrentDesktop: ubuntu:GNOME
Date: Mon Aug 16 21:40:54 2021
InstallationDate: Installed on 2021-07-01 (46 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
Lpstat: device for LBP2900: usb://Canon/LBP2900?serial=0000C2E4Q76d
MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/LBP2900.ppd'] failed with exit code 2: grep: /etc/cups/ppd/LBP2900.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-63-generic root=UUID=7a2b43ff-cb52-4fe5-bccf-e025ff7fcb66 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/17/2007
dmi.bios.release: 8.12
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P1.30
dmi.board.name: ConRoe1333-D667
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP1.30:bd07/17/2007:br8.12:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvn:rnConRoe1333-D667:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: To Be Filled By O.E.M.
dmi.product.name: To Be Filled By O.E.M.
dmi.product.sku: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.

Revision history for this message
Nikhil Kumar (nkv994) wrote :
Revision history for this message
Nikhil Kumar (nkv994) wrote :

NOTE: I have already installed the following 64-bit drivers (.deb) using Ubuntu Software:
       1) cndrvcups-common_3.21-1_amd64.deb
       2) cndrvcups-capt_2.71-1_amd64.deb

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