network printer - unable to send print jobs from desktop

[colbobs]

ubuntu-bug cups information sent via ubuntu-bug cups

able to print to same printer via Samsung mobile app and from Windows 10 PC.

Ubuntu 20.04.1 LTS, release 20.04

Printer is turned on, print job sent, printer then powers off abruptly with no print job performed and then turns back on again.

cups:
  Installed: 2.3.1-9ubuntu1.1
  Candidate: 2.3.1-9ubuntu1.1
  Version table:
 *** 2.3.1-9ubuntu1.1 500
        500 http://gb.archive.ubuntu.com/ubuntu focal-updates/main amd64 Packages
        500 http://security.ubuntu.com/ubuntu focal-security/main amd64 Packages
        100 /var/lib/dpkg/status
     2.3.1-9ubuntu1 500
        500 http://gb.archive.ubuntu.com/ubuntu focal/main amd64 Packages

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: cups 2.3.1-9ubuntu1.1
ProcVersionSignature: Ubuntu 5.4.0-52.57-generic 5.4.65
Uname: Linux 5.4.0-52-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.10
Architecture: amd64
CasperMD5CheckResult: skip
CupsErrorLog:

CurrentDesktop: ubuntu:GNOME
Date: Sat Oct 31 17:18:14 2020
InstallationDate: Installed on 2020-04-26 (188 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
Lpstat:
 device for Samsung_CLX_3300_Series_SEC001599DA3F52_: implicitclass://Samsung_CLX_3300_Series_SEC001599DA3F52_/
 device for <email address hidden>: implicitclass://Samsung_CLX_3300_Series_SEC001599DA3F52_%40SEC001599DA3F52.local/
MachineType: TOSHIBA QOSMIO DX730
Papersize: a4
PpdFiles:
 Error: command ['fgrep', '-H', '*NickName', '/<email address hidden>', '/etc/cups/ppd/Samsung_CLX_3300_Series_SEC001599DA3F52_.ppd'] failed with exit code 2: grep: /<email address hidden>: Permission denied
 grep: /etc/cups/ppd/Samsung_CLX_3300_Series_SEC001599DA3F52_.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.4.0-52-generic root=/dev/mapper/vgubuntu-root ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/17/2011
dmi.bios.vendor: INSYDE
dmi.bios.version: 1.30
dmi.board.name: All In One PC
dmi.board.vendor: TOSHIBA
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 13
dmi.chassis.vendor: OEM Chassis Manufacturer
dmi.chassis.version: OEM Chassis Version
dmi.modalias: dmi:bvnINSYDE:bvr1.30:bd10/17/2011:svnTOSHIBA:pnQOSMIODX730:pvrPQQ10E-01Y00CEN:rvnTOSHIBA:rnAllInOnePC:rvrBaseBoardVersion:cvnOEMChassisManufacturer:ct13:cvrOEMChassisVersion:
dmi.product.name: QOSMIO DX730
dmi.product.sku: PQQ10E-01Y00CEN
dmi.product.version: PQQ10E-01Y00CEN
dmi.sys.vendor: TOSHIBA

[colbobs (colbobs)]

Log report says:
[261178]: error: Failed to create /var/spool/cups/tmp/.hplip