Extra details

Bug #1894827 reported by Naman Verma
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
New
Undecided
Unassigned

Bug Description

Page 1 (<troubleshoot.SchedulerNotRunning.SchedulerNotRunning object at 0x7f3ef8f3aa60>):
{'cups_connection_failure': False}
Page 2 (<troubleshoot.ChoosePrinter.ChoosePrinter object at 0x7f3ef8f3af70>):
{'cups_dest': <cups.Dest G1010 (default)>,
 'cups_instance': None,
 'cups_queue': 'G1010',
 'cups_queue_listed': True}
Page 3 (<troubleshoot.CheckPrinterSanity.CheckPrinterSanity object at 0x7f3ef8f63850>):
{'cups_device_uri_scheme': 'usb',
 'cups_printer_dict': {'device-uri': 'usb://Canon/G1010%20series?serial=028901',
                       'printer-info': 'Canon G1010 series',
                       'printer-is-shared': False,
                       'printer-location': '',
                       'printer-make-and-model': 'Generic Text-Only Printer',
                       'printer-state': 3,
                       'printer-state-message': '',
                       'printer-state-reasons': ['none'],
                       'printer-type': 2240516,
                       'printer-uri-supported': 'ipp://localhost/printers/G1010'},
 'cups_printer_remote': False,
 'is_cups_class': False,
 'local_cups_queue_attributes': {'charset-configured': 'utf-8',
                                 'charset-supported': ['us-ascii', 'utf-8'],
                                 'color-supported': False,
                                 'compression-supported': ['none', 'gzip'],
                                 'copies-default': 1,
                                 'copies-supported': (1, 9999),
                                 'cups-version': '2.3.1',
                                 'device-uri': 'usb://Canon/G1010%20series?serial=028901',
                                 'document-format-default': 'application/octet-stream',
                                 'document-format-supported': ['application/octet-stream',
                                                               'application/vnd.cups-raw',
                                                               'application/x-cshell',
                                                               'application/x-csource',
                                                               'application/x-perl',
                                                               'application/x-shell',
                                                               'text/css',
                                                               'text/html',
                                                               'text/plain'],
                                 'finishings-default': 3,
                                 'finishings-supported': [3],
                                 'generated-natural-language-supported': ['en-in'],
                                 'ipp-features-supported': ['subscription-object'],
                                 'ipp-versions-supported': ['1.0',
                                                            '1.1',
                                                            '2.0',
                                                            '2.1'],
                                 'ippget-event-life': 15,
                                 'job-cancel-after-default': 10800,
                                 'job-cancel-after-supported': (0, 2147483647),
                                 'job-creation-attributes-supported': ['copies',
                                                                       'finishings',
                                                                       'finishings-col',
                                                                       'ipp-attribute-fidelity',
                                                                       'job-hold-until',
                                                                       'job-name',
                                                                       'job-priority',
                                                                       'job-sheets',
                                                                       'media',
                                                                       'media-col',
                                                                       'multiple-document-handling',
                                                                       'number-up',
                                                                       'number-up-layout',
                                                                       'orientation-requested',
                                                                       'output-bin',
                                                                       'page-delivery',
                                                                       'page-ranges',
                                                                       'print-color-mode',
                                                                       'print-quality',
                                                                       'print-scaling',
                                                                       'printer-resolution',
                                                                       'sides'],
                                 'job-hold-until-default': 'no-hold',
                                 'job-hold-until-supported': ['no-hold',
                                                              'indefinite',
                                                              'day-time',
                                                              'evening',
                                                              'night',
                                                              'second-shift',
                                                              'third-shift',
                                                              'weekend'],
                                 'job-ids-supported': True,
                                 'job-k-limit': 0,
                                 'job-k-octets-supported': (0, 304884768),
                                 'job-page-limit': 0,
                                 'job-priority-default': 50,
                                 'job-priority-supported': [100],
                                 'job-quota-period': 0,
                                 'job-settable-attributes-supported': ['copies',
                                                                       'finishings',
                                                                       'job-hold-until',
                                                                       'job-name',
                                                                       'job-priority',
                                                                       'media',
                                                                       'media-col',
                                                                       'multiple-document-handling',
                                                                       'number-up',
                                                                       'output-bin',
                                                                       'orientation-requested',
                                                                       'page-ranges',
                                                                       'print-color-mode',
                                                                       'print-quality',
                                                                       'printer-resolution',
                                                                       'sides'],
                                 'job-sheets-default': ('none', 'none'),
                                 'job-sheets-supported': ['none',
                                                          'classified',
                                                          'confidential',
                                                          'form',
                                                          'secret',
                                                          'standard',
                                                          'topsecret',
                                                          'unclassified'],
                                 'jpeg-k-octets-supported': (0, 304884768),
                                 'jpeg-x-dimension-supported': (0, 65535),
                                 'jpeg-y-dimension-supported': (1, 65535),
                                 'marker-change-time': 0,
                                 'media-bottom-margin-supported': [4],
                                 'media-col-default': '(unknown IPP value tag '
                                                      '0x34)',
                                 'media-col-supported': ['media-bottom-margin',
                                                         'media-left-margin',
                                                         'media-right-margin',
                                                         'media-size',
                                                         'media-source',
                                                         'media-top-margin',
                                                         'media-type'],
                                 'media-default': 'iso_a4_210x297mm',
                                 'media-left-margin-supported': [4],
                                 'media-right-margin-supported': [4],
                                 'media-size-supported': ['(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)'],
                                 'media-supported': ['na_letter_8.5x11in',
                                                     'na_legal_8.5x14in',
                                                     'na_ledger_11x17in',
                                                     'custom_17x11in_17x11in',
                                                     'iso_a4_210x297mm',
                                                     'iso_a3_297x420mm',
                                                     'na_fanfold-eur_8.5x12in',
                                                     'na_foolscap_8.5x13in',
                                                     'custom_14x11in_14x11in',
                                                     'custom_14x8.5in_14x8.5in'],
                                 'media-top-margin-supported': [4],
                                 'multiple-document-handling-supported': ['separate-documents-uncollated-copies',
                                                                          'separate-documents-collated-copies'],
                                 'multiple-document-jobs-supported': True,
                                 'multiple-operation-time-out': 900,
                                 'multiple-operation-time-out-action': 'process-job',
                                 'natural-language-configured': 'en-in',
                                 'notify-attributes-supported': ['printer-state-change-time',
                                                                 'notify-lease-expiration-time',
                                                                 'notify-subscriber-user-name'],
                                 'notify-events-default': ['job-completed'],
                                 'notify-events-supported': ['job-completed',
                                                             'job-config-changed',
                                                             'job-created',
                                                             'job-progress',
                                                             'job-state-changed',
                                                             'job-stopped',
                                                             'printer-added',
                                                             'printer-changed',
                                                             'printer-config-changed',
                                                             'printer-deleted',
                                                             'printer-finishings-changed',
                                                             'printer-media-changed',
                                                             'printer-modified',
                                                             'printer-restarted',
                                                             'printer-shutdown',
                                                             'printer-state-changed',
                                                             'printer-stopped',
                                                             'server-audit',
                                                             'server-restarted',
                                                             'server-started',
                                                             'server-stopped'],
                                 'notify-lease-duration-default': 86400,
                                 'notify-lease-duration-supported': (0,
                                                                     2147483647),
                                 'notify-max-events-supported': [100],
                                 'notify-pull-method-supported': ['ippget'],
                                 'notify-schemes-supported': ['dbus',
                                                              'mailto',
                                                              'rss'],
                                 'number-up-default': 1,
                                 'number-up-layout-supported': ['btlr',
                                                                'btrl',
                                                                'lrbt',
                                                                'lrtb',
                                                                'rlbt',
                                                                'rltb',
                                                                'tblr',
                                                                'tbrl'],
                                 'number-up-supported': [1, 2, 4, 6, 9, 16],
                                 'operations-supported': [2,
                                                          4,
                                                          5,
                                                          6,
                                                          8,
                                                          9,
                                                          10,
                                                          11,
                                                          12,
                                                          13,
                                                          16,
                                                          17,
                                                          18,
                                                          19,
                                                          20,
                                                          21,
                                                          22,
                                                          23,
                                                          24,
                                                          25,
                                                          26,
                                                          27,
                                                          28,
                                                          34,
                                                          35,
                                                          37,
                                                          38,
                                                          56,
                                                          57,
                                                          59,
                                                          16385,
                                                          16386,
                                                          16387,
                                                          16388,
                                                          16389,
                                                          16390,
                                                          16391,
                                                          16392,
                                                          16393,
                                                          16394,
                                                          16395,
                                                          16396,
                                                          16397,
                                                          16398,
                                                          16399,
                                                          16423,
                                                          14],
                                 'orientation-requested-default': None,
                                 'orientation-requested-supported': [3,
                                                                     4,
                                                                     5,
                                                                     6],
                                 'output-bin-default': 'face-down',
                                 'output-bin-supported': ['face-down'],
                                 'page-delivery-supported': ['reverse-order',
                                                             'same-order'],
                                 'page-ranges-supported': True,
                                 'pages-per-minute': 1,
                                 'pdf-k-octets-supported': (0, 304884768),
                                 'pdf-versions-supported': ['adobe-1.2',
                                                            'adobe-1.3',
                                                            'adobe-1.4',
                                                            'adobe-1.5',
                                                            'adobe-1.6',
                                                            'adobe-1.7',
                                                            'iso-19005-1_2005',
                                                            'iso-32000-1_2008',
                                                            'pwg-5102.3'],
                                 'pdl-override-supported': ['attempted'],
                                 'port-monitor': 'none',
                                 'port-monitor-supported': ['none'],
                                 'print-color-mode-default': 'monochrome',
                                 'print-color-mode-supported': ['monochrome'],
                                 'print-quality-default': 4,
                                 'print-quality-supported': [4],
                                 'print-scaling-supported': ['auto',
                                                             'auto-fit',
                                                             'fill',
                                                             'fit',
                                                             'none'],
                                 'printer-commands': 'none',
                                 'printer-config-change-date-time': '(IPP_TAG_DATE)',
                                 'printer-config-change-time': 1599562903,
                                 'printer-current-time': '(IPP_TAG_DATE)',
                                 'printer-device-id': 'MFG:Generic;MDL:Text-Only '
                                                      'Printer;DES:Generic '
                                                      'Text-Only '
                                                      'Printer;CLS:PRINTER;CMD:TXT;DRV:Dtextonly,R1,M0;',
                                 'printer-dns-sd-name': None,
                                 'printer-error-policy': 'retry-job',
                                 'printer-error-policy-supported': ['abort-job',
                                                                    'retry-current-job',
                                                                    'retry-job',
                                                                    'stop-printer'],
                                 'printer-geo-location': '(unknown IPP value '
                                                         'tag 0x12)',
                                 'printer-get-attributes-supported': ['document-format'],
                                 'printer-icons': 'http://localhost/icons/G1010.png',
                                 'printer-id': 14,
                                 'printer-info': 'Canon G1010 series',
                                 'printer-is-accepting-jobs': True,
                                 'printer-is-shared': False,
                                 'printer-is-temporary': False,
                                 'printer-location': '',
                                 'printer-make-and-model': 'Generic Text-Only '
                                                           'Printer',
                                 'printer-more-info': 'http://localhost/printers/G1010',
                                 'printer-name': 'G1010',
                                 'printer-op-policy': 'default',
                                 'printer-op-policy-supported': ['authenticated',
                                                                 'default',
                                                                 'kerberos'],
                                 'printer-organization': '',
                                 'printer-organizational-unit': '',
                                 'printer-resolution-default': (300, 300, 3),
                                 'printer-resolution-supported': [(300,
                                                                   300,
                                                                   3)],
                                 'printer-settable-attributes-supported': ['printer-geo-location',
                                                                           'printer-info',
                                                                           'printer-location',
                                                                           'printer-organization',
                                                                           'printer-organizational-unit'],
                                 'printer-state': 3,
                                 'printer-state-change-date-time': '(IPP_TAG_DATE)',
                                 'printer-state-change-time': 1599557029,
                                 'printer-state-message': '',
                                 'printer-state-reasons': ['none'],
                                 'printer-strings-uri': 'http://localhost/strings/G1010.strings',
                                 'printer-type': 2240516,
                                 'printer-up-time': 1599562955,
                                 'printer-uri-supported': ['ipp://localhost/printers/G1010'],
                                 'printer-uuid': 'urn:uuid:4c1adfe4-fb36-389b-621f-b87212f544a0',
                                 'pwg-raster-document-resolution-supported': [(300,
                                                                               300,
                                                                               3)],
                                 'pwg-raster-document-type-supported': ['black_1',
                                                                        'sgray_8'],
                                 'queued-job-count': 0,
                                 'server-is-sharing-printers': False,
                                 'sides-default': 'one-sided',
                                 'sides-supported': ['one-sided'],
                                 'uri-authentication-supported': ['requesting-user-name'],
                                 'uri-security-supported': ['none'],
                                 'which-jobs-supported': ['completed',
                                                          'not-completed',
                                                          'aborted',
                                                          'all',
                                                          'canceled',
                                                          'pending',
                                                          'pending-held',
                                                          'processing',
                                                          'processing-stopped']}}
Page 4 (<troubleshoot.CheckPPDSanity.CheckPPDSanity object at 0x7f3ef8f63b80>):
{'cups_printer_ppd_defaults': {'General': {'OverLongLines': 'WrapAtWidth',
                                           'PageRegion': 'A4',
                                           'PageSize': 'A4',
                                           'Pagination': 'True',
                                           'TabWidth': '8',
                                           'page-bottom': '2',
                                           'page-left': '5',
                                           'page-right': '2',
                                           'page-top': '2'},
                               'InstallableOptions': {'11x14RotatedAvailable': 'True',
                                                      '11x14RotatedNumColumns': '132',
                                                      '11x14RotatedNumLines': '66',
                                                      'A3Available': 'True',
                                                      'A3NumColumns': '117',
                                                      'A3NumLines': '99',
                                                      'A4Available': 'True',
                                                      'A4NumColumns': '80',
                                                      'A4NumLines': '70',
                                                      'Custom1Available': 'False',
                                                      'Custom1NumColumns': '80',
                                                      'Custom1NumLines': '66',
                                                      'Custom2Available': 'False',
                                                      'Custom2NumColumns': '80',
                                                      'Custom2NumLines': '66',
                                                      'Custom3Available': 'False',
                                                      'Custom3NumColumns': '80',
                                                      'Custom3NumLines': '66',
                                                      'FanFoldGermanAvailable': 'True',
                                                      'FanFoldGermanLegalAvailable': 'True',
                                                      'FanFoldGermanLegalNumColumns': '80',
                                                      'FanFoldGermanLegalNumLines': '78',
                                                      'FanFoldGermanNumColumns': '80',
                                                      'FanFoldGermanNumLines': '72',
                                                      'LedgerAvailable': 'True',
                                                      'LedgerNumColumns': '110',
                                                      'LedgerNumLines': '102',
                                                      'LegalAvailable': 'True',
                                                      'LegalNumColumns': '80',
                                                      'LegalNumLines': '84',
                                                      'LegalRotatedAvailable': 'True',
                                                      'LegalRotatedNumColumns': '132',
                                                      'LegalRotatedNumLines': '51',
                                                      'LetterAvailable': 'True',
                                                      'LetterNumColumns': '80',
                                                      'LetterNumLines': '66',
                                                      'NewlineCharacters': 'CRLF',
                                                      'PrinterEncoding': 'ASCII',
                                                      'SendFF': 'True',
                                                      'TabloidAvailable': 'True',
                                                      'TabloidNumColumns': '160',
                                                      'TabloidNumLines': '66'}},
 'cups_printer_ppd_valid': True,
 'missing_pkgs_and_exes': ([], [])}
Page 5 (<troubleshoot.LocalOrRemote.LocalOrRemote object at 0x7f3ef8f63f10>):
{'printer_is_remote': False}
Page 6 (<troubleshoot.DeviceListed.DeviceListed object at 0x7f3ef8f63fd0>):
{'cups_device_dict': {'device-class': 'direct',
                      'device-id': 'MFG:Canon;CMD:BJRaster3,IVEC;MDL:G1010 '
                                   'series;CLS:PRINTER;DES:Canon G1010 '
                                   'series;VER:1.020;STA:10;PSE:KLLW10468;CID:CA_BJR523_IJP;',
                      'device-info': 'Canon G1010 series',
                      'device-make-and-model': 'Canon G1010 series'}}
Page 7 (<troubleshoot.ErrorLogCheckpoint.ErrorLogCheckpoint object at 0x7f3ef8f38040>):
{'cups_server_settings': {'BrowseLocalProtocols': 'dnssd',
                          'DefaultAuthType': 'Basic',
                          'JobPrivateAccess': 'default',
                          'JobPrivateValues': 'default',
                          'MaxLogSize': '0',
                          'PageLogFormat': '',
                          'SubscriptionPrivateAccess': 'default',
                          'SubscriptionPrivateValues': 'default',
                          'WebInterface': 'Yes',
                          '_debug_logging': '0',
                          '_remote_admin': '0',
                          '_remote_any': '0',
                          '_share_printers': '0',
                          '_user_cancel_any': '0'},
 'error_log_checkpoint': 10432,
 'error_log_cursor': 's=1fbf2bd1b706432b9febe4075ed265bd;i=eb60c;b=f3b3c0156cc04b88a697f1111861f31a;m=cd14c8f2;t=5aecb472b780c;x=a1ce52fcf65b0ae3',
 'error_log_debug_logging_set': True,
 'error_log_timestamp': '2020-09-08 16:33:04'}
Page 8 (<troubleshoot.PrintTestPage.PrintTestPage object at 0x7f3ef8f38070>):
{'test_page_attempted': '08/Sep/2020:16:33:11 +0530',
 'test_page_job_id': [13],
 'test_page_job_status': [(True,
                           13,
                           'G1010',
                           'Test Page',
                           'Processing',
                           {'attributes-charset': 'utf-8',
                            'attributes-natural-language': 'en-in',
                            'date-time-at-completed': '(IPP_TAG_DATE)',
                            'date-time-at-creation': '(IPP_TAG_DATE)',
                            'date-time-at-processing': '(IPP_TAG_DATE)',
                            'document-format': 'text/plain',
                            'document-format-supplied': 'text/plain',
                            'job-hold-until': 'no-hold',
                            'job-id': 13,
                            'job-impressions-completed': 1,
                            'job-k-octets': 1,
                            'job-media-progress': 0,
                            'job-media-sheets-completed': 1,
                            'job-more-info': 'http://localhost/jobs/13',
                            'job-preserved': True,
                            'job-printer-state-message': '',
                            'job-printer-state-reasons': ['none'],
                            'job-printer-up-time': 1599563016,
                            'job-printer-uri': 'ipp://localhost/printers/G1010',
                            'job-priority': 50,
                            'job-sheets': ['none', 'none'],
                            'job-state': 9,
                            'job-state-reasons': 'processing-to-stop-point',
                            'job-uri': 'ipp://localhost/jobs/13',
                            'job-uuid': 'urn:uuid:8521cc76-080f-3a73-667b-6e5e506d6b78',
                            'number-of-documents': 1,
                            'printer-uri': 'ipp://localhost/printers/G1010',
                            'time-at-completed': 1599562992,
                            'time-at-creation': 1599562992,
                            'time-at-processing': 1599562992})],
 'test_page_successful': False}
Page 9 (<troubleshoot.ErrorLogFetch.ErrorLogFetch object at 0x7f3ef8f45b80>):
{'error_log_debug_logging_unset': True, 'journal': []}
Page 10 (<troubleshoot.Locale.Locale object at 0x7f3efdc53940>):
{'printer_page_size': 'A4',
 'system_locale_lang': None,
 'user_locale_ctype': 'en_IN',
 'user_locale_messages': 'en_IN'}

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: cups 2.3.1-9ubuntu1.1
ProcVersionSignature: Ubuntu 5.4.0-47.51-generic 5.4.55
Uname: Linux 5.4.0-47-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.8
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Tue Sep 8 16:36:46 2020
InstallationDate: Installed on 2020-06-21 (79 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
Lpstat: device for G1010: usb://Canon/G1010%20series?serial=028901
MachineType: LENOVO 23501E3
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/G1010.ppd'] failed with exit code 2: grep: /etc/cups/ppd/G1010.ppd: Permission denied
ProcEnviron:
 LANGUAGE=en_IN:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_IN
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.4.0-47-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: Upgraded to focal on 2020-08-02 (36 days ago)
dmi.bios.date: 03/08/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: G1ET93WW (2.53 )
dmi.board.asset.tag: Not Available
dmi.board.name: 23501E3
dmi.board.vendor: LENOVO
dmi.board.version: Win8 Pro DPK TPG
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrG1ET93WW(2.53):bd03/08/2013:svnLENOVO:pn23501E3:pvrThinkPadT430:rvnLENOVO:rn23501E3:rvrWin8ProDPKTPG:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.family: ThinkPad T430
dmi.product.name: 23501E3
dmi.product.sku: LENOVO_MT_2350
dmi.product.version: ThinkPad T430
dmi.sys.vendor: LENOVO

Revision history for this message
Naman Verma (namanubuntuthinkpad123) wrote :
Revision history for this message
Chris Guiver (guiverc) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately, we cannot work on this bug because your description didn't include enough information. You may find it helpful to read "How to report bugs effectively" http://www.chiark.greenend.org.uk/~sgtatham/bugs.html. We'd be grateful if you would then provide a more complete description of the problem.

We have instructions on debugging some types of problems at http://wiki.ubuntu.com/DebuggingProcedures.

At a minimum, we need:

1. The specific steps or actions you took that caused you to encounter the problem.
2. The behavior you expected.
3. The behavior you actually encountered (in as much detail as possible).

Please also ensure that you include the release and flavour of Ubuntu that you are using.

Thank you!

If this relates to https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1894812 or something else, that link should have been provided, or even better, this bug marked as a duplicate of that link. As it stands, extra details is no description...

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