Problem with printing in 20.04 version

[Andrew Bell]

In previous 19.10 my Epson Stylus CX3600 both prints & scans fine.

In 20.04 it scans fine, but in print mode the process banners show the job is sent to the printer, then printing is complete. However there is no print output. I reinstalled the Epson print drivers but without success.

I'm staying on 20.04, but by running Ubuntu 19.10 from a USB drive the printing issue is solved. The Epson is recognised and my documents print and scan fine.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: gnome-control-center 1:3.36.1-1ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-24.28-generic 5.4.30
Uname: Linux 5.4.0-24-generic x86_64
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Fri Apr 17 10:59:10 2020
InstallationDate: Installed on 2019-12-10 (128 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
SourcePackage: gnome-control-center
UpgradeStatus: Upgraded to focal on 2020-04-01 (15 days ago)

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[apetrelli (antonio-petrelli)]

I have a a similar problem, but under Kubuntu 20.04, with 19.10 it printed fine.
My model is Epson ET 2650.

This bug may be related:
https://bugzilla.redhat.com/show_bug.cgi?id=1818110

When adding a new printer directly in CUPS I see the following errors:

E [09/Aug/2020:22:46:39 +0200] copy_model: empty PPD file
E [09/Aug/2020:22:46:39 +0200] [Client 145] Returning IPP server-error-internal-error for CUPS-Add-Modify-Printer (ipp://antonio@localhost:631/printers/EPSON_ET-2650_Series) from localhost.
E [09/Aug/2020:22:46:42 +0200] [CGI] Unable to create PPD file: Could not poll sufficient capability info from the printer (ipp://EPSON%20ET-2650%20Series._ipp._tcp.local/, ipp://EPSONE9D612.local:631/ipp/print) via IPP!
E [09/Aug/2020:22:46:42 +0200] copy_model: empty PPD file
E [09/Aug/2020:22:46:42 +0200] [Client 145] Returning IPP server-error-internal-error for CUPS-Add-Modify-Printer (ipp://antonio@localhost:631/printers/EPSON_ET-2650_Series) from localhost.
E [09/Aug/2020:22:46:46 +0200] [CGI] Unable to create PPD file: Could not poll sufficient capability info from the printer (ipp://EPSON%20ET-2650%20Series._ipp._tcp.local/, ipp://EPSONE9D612.local:631/ipp/print) via IPP!
E [09/Aug/2020:22:46:46 +0200] copy_model: empty PPD file
E [09/Aug/2020:22:46:46 +0200] [Client 145] Returning IPP server-error-internal-error for CUPS-Add-Modify-Printer (ipp://antonio@localhost:631/printers/EPSON_ET-2650_Series) from localhost.

[apetrelli (antonio-petrelli)]

Probably mine was a resolving issue. I played with /etc/nsswitch.conf to work with a VPN and ended up modifying the hosts row this way:
hosts: files mdns4_minimal [NOTFOUND=return] resolve dns

(note the missing [!UNAVAIL=return] )

I removed the "resolve" keyword and installed libnss-resolve, fixing the row this way:
hosts: files mdns4_minimal [NOTFOUND=return] resolve [!UNAVAIL=return] dns
and now the printer is recognized and works.

HTH

[Alex Tasin (alextasin)]

same with epson dx9400f

[Till Kamppeter (till-kamppeter)]

Andrew Bell, Alex Tasin, please provide an error_log of CUPS in debug mode of a failing job. see https://wiki.ubuntu.com/DebuggingPrintingProblems#CUPS_error_log for instructions. Also provide the PPD file of your printer (from /etc/cups/ppd/).

Please attach the files on by one, do not compress them and do not package them together. Thanks.

[Daniele (daniele-godi)]

Same problem to me.
EPSON BX305F
I scans without problems.
I tried to reinstall as new printer and to update the driver.

[Daniele (daniele-godi)]

I downloaded from the espson support site
https://download.ebz.epson.net/dsc/search/01/search/?OSC=LX
the latest drive
epson-printer-utility_1.1.1-1lsb3.2_amd64.deb
installed new printer and it worked!
Hope this help...

[Norm (49chev)]

Same problem with an old Epson Stylus NX215. I can scan but not print. The prompt tells be it was completed but the printer doesn't do anything. I imagine I have the drivers installed as it recognizes the printer, scans and thinks it's printing. Seems like a common problem with 20.04.
Not overly techy with terminal etc. Has this been resolved?