hp laserjet m1319f stop printing work after ubuntu upgrade

Bug #1866122 reported by Raimundo
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
New
Undecided
Unassigned

Bug Description

3) What you expected to happen

Before upgrade Ubuntu (reinstall), I used just to connect printer to usb and it worked.

4) What happened instead

After system reinstall, I plug in same printer and it is stuck in an error without further messages.

Outputs, see https://wiki.ubuntu.com/DebuggingPrintingProblems

$ lsb_release -rd
Description: Ubuntu 18.04.4 LTS
Release: 18.04

$ apt-cache policy cups
cups:
  Installed: 2.2.7-1ubuntu2.7
  Candidate: 2.2.7-1ubuntu2.7
  Version table:
 *** 2.2.7-1ubuntu2.7 500
        500 http://mirror.ufscar.br/ubuntu bionic-updates/main amd64 Packages
        500 http://mirror.ufscar.br/ubuntu bionic-security/main amd64 Packages
        100 /var/lib/dpkg/status
     2.2.7-1ubuntu2 500
        500 http://mirror.ufscar.br/ubuntu bionic/main amd64 Packages

$ apt-cache policy hplip
hplip:
  Installed: 3.17.10+repack0-5
  Candidate: 3.17.10+repack0-5
  Version table:
 *** 3.17.10+repack0-5 500
        500 http://mirror.ufscar.br/ubuntu bionic/main amd64 Packages
        100 /var/lib/dpkg/status

$ lsmod | grep usb
usblp 24576 0
btusb 57344 0
btrtl 20480 1 btusb
btbcm 16384 1 btusb
btintel 24576 1 btusb
bluetooth 573440 33 btrtl,btintel,btbcm,bnep,btusb,rfcomm
usbhid 53248 0
hid 131072 3 usbhid,hid_apple,hid_generic
usb_storage 73728 1 uas

$ tail -f /var/log/syslog
Mar 4 16:45:06 mbprot /hp-config_usb_printer: hp-config_usb_printer[10990]: error: hp-systray must be running.#012 Run 'hp-systray &' in a terminal.
Mar 4 16:45:06 mbprot /hp-config_usb_printer: hp-config_usb_printer[10990]: error: HP Device plugin's are not installed. Please install plugin's using hp-plugin command.
Mar 4 16:45:06 mbprot upowerd[1025]: unhandled action 'bind' on /sys/devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.1
Mar 4 16:45:06 mbprot upowerd[1025]: unhandled action 'bind' on /sys/devices/pci0000:00/0000:00:14.0/usb1/1-2
Mar 4 16:45:11 mbprot colord-sane: io/hpmud/musb.c 2101: Invalid usb_open: Permission denied
Mar 4 16:45:34 mbprot kernel: [ 3902.670054] usb 1-2: USB disconnect, device number 9
Mar 4 16:45:34 mbprot kernel: [ 3902.670646] usblp0: removed
Mar 4 16:45:11 mbprot colord-sane: message repeated 3 times: [ io/hpmud/musb.c 2101: Invalid usb_open: Permission denied]
Mar 4 16:45:34 mbprot upowerd[1025]: unhandled action 'unbind' on /sys/devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.1
Mar 4 16:45:34 mbprot upowerd[1025]: unhandled action 'unbind' on /sys/devices/pci0000:00/0000:00:14.0/usb1/1-2

Mar 4 16:45:45 mbprot kernel: [ 3913.631586] usb 1-2: new high-speed USB device number 10 using xhci_hcd
Mar 4 16:45:45 mbprot kernel: [ 3913.782607] usb 1-2: New USB device found, idVendor=03f0, idProduct=5817, bcdDevice= 1.00
Mar 4 16:45:45 mbprot kernel: [ 3913.782613] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Mar 4 16:45:45 mbprot kernel: [ 3913.782616] usb 1-2: Product: HP LaserJet M1319f MFP
Mar 4 16:45:45 mbprot kernel: [ 3913.782619] usb 1-2: Manufacturer: Hewlett-Packard
Mar 4 16:45:45 mbprot kernel: [ 3913.782622] usb 1-2: SerialNumber: PR40AZQ
Mar 4 16:45:45 mbprot kernel: [ 3913.790585] usblp 1-2:1.1: usblp0: USB Bidirectional printer dev 10 if 1 alt 0 proto 2 vid 0x03F0 pid 0x5817
Mar 4 16:45:45 mbprot root: loading HP Device 001 010
Mar 4 16:45:45 mbprot python3: io/hpmud/musb.c 2189: [11031] hpmud_make_usb_uri() bus=001 dev=010
Mar 4 16:45:45 mbprot python3: io/hpmud/musb.c 2287: hpmud_make_usb_uri() uri=hp:/usb/HP_LaserJet_M1319f_MFP?serial=PR40AZQ bytes_read=45
Mar 4 16:45:45 mbprot /hp-config_usb_printer: hp-config_usb_printer[11031]: error: hp-systray must be running.#012 Run 'hp-systray &' in a terminal.
Mar 4 16:45:45 mbprot /hp-config_usb_printer: hp-config_usb_printer[11031]: error: HP Device plugin's are not installed. Please install plugin's using hp-plugin command.
Mar 4 16:45:46 mbprot upowerd[1025]: unhandled action 'bind' on /sys/devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.1
Mar 4 16:45:46 mbprot upowerd[1025]: unhandled action 'bind' on /sys/devices/pci0000:00/0000:00:14.0/usb1/1-2
^C

$ lsusb
Bus 002 Device 002: ID 05ac:8406 Apple, Inc.
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 05ac:0259 Apple, Inc.
Bus 001 Device 006: ID 05ac:8289 Apple, Inc.
Bus 001 Device 002: ID 0a5c:4500 Broadcom Corp. BCM2046B1 USB 2.0 Hub (part of BCM2046 Bluetooth)
Bus 001 Device 010: ID 03f0:5817 Hewlett-Packard LaserJet M1319f MFP
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

$ ls -l /dev/usb/lp* /dev/bus/usb/*/*
crw-rw-r-- 1 root root 189, 0 mar 4 15:28 /dev/bus/usb/001/001
crw-rw-r-- 1 root root 189, 1 mar 4 15:28 /dev/bus/usb/001/002
crw-rw-r-- 1 root root 189, 2 mar 4 15:28 /dev/bus/usb/001/003
crw-rw-r-- 1 root root 189, 5 mar 4 15:29 /dev/bus/usb/001/006
crw-rw-r--+ 1 root lp 189, 9 mar 4 16:45 /dev/bus/usb/001/010
crw-rw-r-- 1 root root 189, 128 mar 4 15:28 /dev/bus/usb/002/001
crw-rw-r-- 1 root root 189, 129 mar 4 15:28 /dev/bus/usb/002/002
crw-rw---- 1 root lp 180, 0 mar 4 16:45 /dev/usb/lp0

$ sudo usb_printerid /dev/usb/lp0
GET_DEVICE_ID string:
MFG:Hewlett-Packard;MDL:HP LaserJet M1319f MFP;CMD:ZJS,HBS,PJL,ACL,HTTP;CLS:PRINTER;DES:HP LaserJet M1319f MFP;FWVER:20080811;

$ hp-info -i

HP Linux Imaging and Printing System (ver. 3.17.10)
Device Information Utility ver. 5.2

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: No device found that support this feature.

$ hp-makeuri 001:010

HP Linux Imaging and Printing System (ver. 3.17.10)
Device URI Creation Utility ver. 5.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

CUPS URI: hp:/usb/HP_LaserJet_M1319f_MFP?serial=PR40AZQ
SANE URI: hpaio:/usb/HP_LaserJet_M1319f_MFP?serial=PR40AZQ
HP Fax URI: hpfax:/usb/HP_LaserJet_M1319f_MFP?serial=PR40AZQ

Done.

$ lpinfo -v
network beh
network https
network socket
network ipp
file cups-brf:/
network lpd
network http
network ipps
direct hp:/usb/HP_LaserJet_M1319f_MFP?serial=PR40AZQ
direct usb://HP/LaserJet%20M1319f%20MFP?serial=PR40AZQ&interface=1
direct hpfax:/usb/HP_LaserJet_M1319f_MFP?serial=PR40AZQ

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: cups 2.2.7-1ubuntu2.7
ProcVersionSignature: Ubuntu 5.3.0-40.32~18.04.1-generic 5.3.18
Uname: Linux 5.3.0-40-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.9-0ubuntu7.11
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Wed Mar 4 17:15:21 2020
InstallationDate: Installed on 2020-02-16 (17 days ago)
InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1)
Lpstat: device for HP-LaserJet-M1319f-MFP: hp:/usb/HP_LaserJet_M1319f_MFP?serial=PR40AZQ
MachineType: Apple Inc. MacBookPro11,1
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/HP-LaserJet-M1319f-MFP.ppd'] failed with exit code 2: grep: /etc/cups/ppd/HP-LaserJet-M1319f-MFP.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-40-generic root=UUID=18a24df1-0245-4592-8feb-ce9702186e25 ro quiet splash vt.handoff=1
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/17/2017
dmi.bios.vendor: Apple Inc.
dmi.bios.version: MBP111.88Z.0138.B25.1702171721
dmi.board.asset.tag: Base Board Asset Tag#
dmi.board.name: Mac-189A3D4F975D5FFC
dmi.board.vendor: Apple Inc.
dmi.board.version: MacBookPro11,1
dmi.chassis.type: 10
dmi.chassis.vendor: Apple Inc.
dmi.chassis.version: Mac-189A3D4F975D5FFC
dmi.modalias: dmi:bvnAppleInc.:bvrMBP111.88Z.0138.B25.1702171721:bd02/17/2017:svnAppleInc.:pnMacBookPro11,1:pvr1.0:rvnAppleInc.:rnMac-189A3D4F975D5FFC:rvrMacBookPro11,1:cvnAppleInc.:ct10:cvrMac-189A3D4F975D5FFC:
dmi.product.family: Mac
dmi.product.name: MacBookPro11,1
dmi.product.sku: System SKU#
dmi.product.version: 1.0
dmi.sys.vendor: Apple Inc.

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Raimundo (raimundoicmc) wrote :
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