Printer adds automatically at boot with notification or if printer deleted

Bug #1864558 reported by Mark Richards
16
This bug affects 3 people
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
Confirmed
Low
Unassigned

Bug Description

When booting 20.04 I get a notification on the logon screen each time advising that my wireless printer has been setup. If I remove the printer via settings, then as soon as it's removed, it gets re-added and I see the same notification as I do on the logon screen about the printer having been setup. I've attached a screenshot of this notification.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: gnome-control-center 1:3.35.91-0ubuntu1
ProcVersionSignature: Ubuntu 5.4.0-14.17-generic 5.4.18
Uname: Linux 5.4.0-14-generic x86_64
ApportVersion: 2.20.11-0ubuntu18
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Mon Feb 24 21:49:43 2020
ExecutablePath: /usr/bin/gnome-control-center
InstallationDate: Installed on 2020-02-24 (0 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Alpha amd64 (20200221)
ProcEnviron:
 LANG=en_GB.UTF-8
 LANGUAGE=en_GB:en
 PATH=(custom, no user)
 SHELL=/bin/bash
 XDG_RUNTIME_DIR=<set>
SourcePackage: gnome-control-center
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Mark Richards (bigcat4) wrote :
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for your bug report, the notification problem has already been reported, see e.g bug #1725955 but it sounds like a cups(-browsed) issue if a deleted printer is automatically added back as configured...

affects: gnome-control-center (Ubuntu) → gnome-settings-daemon (Ubuntu)
affects: gnome-settings-daemon (Ubuntu) → cups (Ubuntu)
Changed in cups (Ubuntu):
importance: Undecided → Low
Revision history for this message
Mark Richards (bigcat4) wrote :

The bug referenced above #1725955 goes back to 2017. This issue I describe has only started with focal 20.04 (I don't get the issue on 19.10 or any earlier release with the same laptop/network/printer setup). Even if I don't remove the printer I still get the notification that a my HP Envy wireless printer has been added each time I reboot, popping up on the Ubuntu logon/greeter screen. If I can help by providing more info or further testing please ask.

Revision history for this message
Jonathan Kayne (jzkmath) wrote :

I am not sure how widespread this is, but I can also confirm this happens on my laptop as well. Ever since updating to 20.04 I always get the "printer added" notification on bootup regardless of whether it was added already or not.
On previous versions this would only happen on the first bootup or after install of operating systems (or the first time I connect to the network) and that was it.
If there is something I can do to help solve this, please advise me on how to do so. It is quite annoying to see this every time I boot my machine.

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in cups (Ubuntu):
status: New → Confirmed
Revision history for this message
Jonathan Kayne (jzkmath) wrote :

I want to add that it seems rather widespread, as just about every in depth review I have seen of 20.04 on YouTube brings up this issue.
Also, disabling the notification does not work because of the fact that it occurs at first login.
Considering how widespread this is, shouldn't it be at a higher priority?

Revision history for this message
Jonathan Kayne (jzkmath) wrote :

It also seems that the notification repeats at midnight as well

Revision history for this message
Sebastien Bacher (seb128) wrote :

the midnight notification issue is reported as bug #1869981

Revision history for this message
Jonathan Kayne (jzkmath) wrote :

So, something that is surprising me is that nobody has asked for any type of report. I would love to share any diagnostic information I have, just give me a terminal command or path to a text file and I will share it.

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