cannot find network printer the add printer dialog just shows CUPS

Bug #1859683 reported by John Howard
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
New
Undecided
Unassigned

Bug Description

the WP4535 printer in the logs is for a printer at home. I am at work and the printer here is not showing in the find printer dialog. It can also not be found by ip address however I can ping the printer in terminal. Other Ubuntu users on the same network can find the printer but they are using ubuntu 18.04 while I am on 19.10

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: cups 2.2.12-2ubuntu1
ProcVersionSignature: Ubuntu 5.3.0-26.28-generic 5.3.13
Uname: Linux 5.3.0-26-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
CupsErrorLog:
 E [14/Jan/2020:17:56:54 +0000] File \"/usr/lib/cups/daemon/cups-deviced\" not available: No such file or directory
 E [14/Jan/2020:17:56:54 +0000] [Client 7] Returning IPP server-error-internal-error for CUPS-Get-Devices (no URI) from localhost.
 E [14/Jan/2020:18:19:51 +0000] Unable to remove /run/cups/certs/0!
 E [14/Jan/2020:18:20:37 +0000] File \"/usr/lib/cups/daemon/cups-deviced\" not available: No such file or directory
 E [14/Jan/2020:18:20:37 +0000] [Client 8] Returning IPP server-error-internal-error for CUPS-Get-Devices (no URI) from localhost.
CurrentDesktop: ubuntu:GNOME
Date: Tue Jan 14 18:39:35 2020
InstallationDate: Installed on 2019-12-19 (26 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
Lpstat: device for EPSON_WP_4535_Series: implicitclass://EPSON_WP_4535_Series/
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 0c45:671b Microdia Integrated_Webcam_HD
 Bus 001 Device 002: ID 27c6:538c Goodix FingerPrint
 Bus 001 Device 004: ID 8087:0aaa Intel Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Inspiron 7386
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/EPSON_WP_4535_Series.ppd'] failed with exit code 2: grep: /etc/cups/ppd/EPSON_WP_4535_Series.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-26-generic root=UUID=f23e8b57-647a-4358-896b-42314520f118 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/29/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.5.0
dmi.board.name: 0THMD7
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 31
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.5.0:bd05/29/2019:svnDellInc.:pnInspiron7386:pvr:rvnDellInc.:rn0THMD7:rvrA00:cvnDellInc.:ct31:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 7386
dmi.product.sku: 0894
dmi.sys.vendor: Dell Inc.

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John Howard (johnho) wrote :
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