Specific PDF file fails to print to HP m551dn printer
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
cups (Ubuntu) |
New
|
Undecided
|
Unassigned |
Bug Description
One particular PDF file is failing to print. I have no idea why. When I say failing to print I mean that my computer thinks the file printed but the printer shows no sign of ever having received it. The display of the printer never changes to show that it is receiving or printing a file, and the job log of the printer doesn't show that it was received either. I also checked the printer event log and it doesn't show any events at the time I attempted to print the file.
Unfortunately I can't attach the PDF file itself because it contains private information, and I can't find another PDF that exhibits this problem. I even tried generating a new PDF exactly the same way the old one was generated -- with the scan to email PDF function on my scanner -- and the new PDF prints just fine.
I tried uploading the PDF directly to the printer with FTP and it prints just fine that way.
I enabled CUPS debug mode before attempting to print the file. Attached is the resulting contents of /var/log/
I wish I knew what was going on here but honestly I have no idea. Perhaps you can learn something from the error_log. I hope so.
Other files, including other PDFs, do print.
ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: cups 2.2.10-3
ProcVersionSign
Uname: Linux 4.18.0-13-generic x86_64
NonfreeKernelMo
ApportVersion: 2.20.10-0ubuntu19
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Sat Jan 26 17:47:49 2019
InstallationDate: Installed on 2019-01-02 (24 days ago)
InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3)
Lpstat:
device for duplex: socket:
device for HP_LaserJet_
device for simplex: socket:
MachineType: Acer Predator G6-710
Papersize: letter
PpdFiles:
Error: command ['fgrep', '-H', '*NickName', '/etc/cups/
grep: /etc/cups/
grep: /etc/cups/
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: cups
UpgradeStatus: Upgraded to disco on 2019-01-21 (5 days ago)
dmi.bios.date: 05/18/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: R01-A4
dmi.board.name: Predator G6-710
dmi.board.vendor: Acer
dmi.chassis.type: 3
dmi.chassis.vendor: Acer
dmi.modalias: dmi:bvnAmerican
dmi.product.family: Acer Desktop
dmi.product.name: Predator G6-710
dmi.sys.vendor: Acer
Changed in cups (Ubuntu): | |
status: | Incomplete → New |
Please run the following command:
lpadmin -p duplex -o pdftops- renderer- default= gs
Then print the job again on your print queue "duplex".
Does the job get correctly printed now?