Various bugs printing pdf files

Bug #1808344 reported by John Skottis
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

I want to report multiple issues encountered so far on Ubuntu 18.10 regarding printing PDF files.

My configuration:
- Computer: Dell XPS 15 9530
- OS: Ubuntu 18.10
- Printer: Samsung M2825ND Xpress Mono Laser Printer
- PDF Readers Tested: Various (Evince, Foxit, Okular)
- PDF Creator Tested: Word, LibreOffice, GhostScript, PDFTex, Acrobat PDFMaker, ...
- PDF Sizes Tested: Various
- PDF Versions Tested: Various

Issues:
- Printing 1 page per physical page encounter a lot problems while printing 2 pages per physical page produces issues less often
- Sometimes playing around with print setting (such as scaling, centering) solves the issue sometimes it creates it and sometimes does nothing
- Printing calc file directly from LibreOffice is not possible

Error:
- PCL-6 error (don't remember the exact code right now but can provide it if needed)

Notes:
- My guess is that this is an error related to the printer drivers but since I don't have another printer to test on can't verify.
- Another guess is that the PDF produces PDF that use feature that are not properly handled on linux
- Turning Markdown text to PDF using PDFlatex causes a printing error whereas turning the same Markdown to html and printing through Chrome causes no issue
- If you need more logs please instruct me what I need to to help

ProblemType: Bug
DistroRelease: Ubuntu 18.10
Package: cups 2.2.8-5ubuntu1.1
ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
Uname: Linux 4.18.0-13-generic x86_64
ApportVersion: 2.20.10-0ubuntu13.1
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Thu Dec 13 13:35:13 2018
InstallationDate: Installed on 2018-09-21 (82 days ago)
InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Alpha amd64 (20180920)
Lpstat:
 device for M262x-282x: usb://Samsung/M262x%20282x%20Series?serial=ZD2JBJCF6000LMA
 device for MG3500-series: usb://Canon/MG3500%20series?serial=68152B&interface=1
MachineType: Dell Inc. XPS 15 9530
Papersize: a4
PpdFiles:
 Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/M262x-282x.ppd', '/etc/cups/ppd/MG3500-series.ppd'] failed with exit code 2: grep: /etc/cups/ppd/M262x-282x.ppd: Permission denied
 grep: /etc/cups/ppd/MG3500-series.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic root=UUID=41f390ce-33d0-4b6a-96a1-fef284448f69 ro quiet splash vt.handoff=1
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/29/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A10
dmi.board.name: XPS 15 9530
dmi.board.vendor: Dell Inc.
dmi.board.version: A10
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrA10:bd01/29/2018:svnDellInc.:pnXPS159530:pvrA10:rvnDellInc.:rnXPS159530:rvrA10:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: XPS 15 9530
dmi.product.sku: XPS 15 9530
dmi.product.version: A10
dmi.sys.vendor: Dell Inc.

Revision history for this message
John Skottis (giannissc) wrote :
Revision history for this message
madbiologist (me-again) wrote :

Please file a separate bug report for each bug and provide much more information than you have provided here. If possible please attach a PDF file with which we can reproduce the bug.

Changed in cups (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]

Changed in cups (Ubuntu):
status: Incomplete → Expired
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