When printing, I get a little pop-up message saying "printing completed", but nothing has come out of the printer

Bug #1790086 reported by David Fitala
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
New
Undecided
Unassigned

Bug Description

It seems the systems thinks printing is fine, but the printer does not print anything

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: cups 2.2.7-1ubuntu2.1
ProcVersionSignature: Ubuntu 4.15.0-33.36-generic 4.15.18
Uname: Linux 4.15.0-33-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
CupsErrorLog: E [31/Aug/2018:10:48:26 +0200] [cups-deviced] PID 9128 (gutenprint52+usb) stopped with status 1!
CurrentDesktop: Budgie:GNOME
Date: Fri Aug 31 10:50:37 2018
InstallationDate: Installed on 2018-02-25 (186 days ago)
InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801)
Lpstat: device for HP-LaserJet-1020: hp:/usb/HP_LaserJet_1020?serial=FN01Z6A
MachineType: TOSHIBA SATELLITE L850-1P2
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/HP-LaserJet-1020.ppd'] failed with exit code 2: grep: /etc/cups/ppd/HP-LaserJet-1020.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-33-generic root=UUID=3d919b76-bf03-4e26-9818-d864ada7e5c6 ro
SourcePackage: cups
UpgradeStatus: Upgraded to bionic on 2018-08-18 (12 days ago)
dmi.bios.date: 3/25/2013
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: 6.50
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Type2 - Board Product Name1
dmi.board.vendor: Type2 - Board Vendor Name1
dmi.board.version: Type2 - Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: OEM Chassis Manufacturer
dmi.chassis.version: OEM Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvr6.50:bd3/25/2013:svnTOSHIBA:pnSATELLITEL850-1P2:pvrPSKDNE-01T006HU:rvnType2-BoardVendorName1:rnType2-BoardProductName1:rvrType2-BoardVersion:cvnOEMChassisManufacturer:ct10:cvrOEMChassisVersion:
dmi.product.family: Type1Family
dmi.product.name: SATELLITE L850-1P2
dmi.product.version: PSKDNE-01T006HU
dmi.sys.vendor: TOSHIBA

Revision history for this message
David Fitala (maxwe77) wrote :
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