Canon MF8380 Wireless Network Not Printing

[Scott S]

A Canon MF8380CDW printer will not print any thing after upgrading to 17.10. I ran all the steps from this https://wiki.ubuntu.com/DebuggingPrintingProblems web site.

I have attached a lot of log files. Not sure which one is needed. The printer did work back under 15.10 or 16.04 but took a lot to get it fixed to work then. I have tried to print from 18.04 and it has the same problem with this printer.

myuseraccount@myuseraccount-System-Product-Name:~$ /usr/lib/cups/backend/snmp
network socket://192.168.1.100 "Canon MF8300C Series" "Canon MF8300C Series" "MFG:Canon;MDL:MF8300C Series;CLS:PRINTER;DES:Canon MF8300
C Series;CID:;CMD:LIPSLX,CPCA;" ""
myuseraccount@myuseraccount-System-Product-Name:~$ sudo /usr/lib/cups/backend/dnssd
[sudo] password for myuseraccount:
DEBUG: sent=0, count=0
DEBUG: Querying "Canon\032MF8300C\032Series._printer._tcp.local"...
DEBUG: Querying "Canon\032MF8300C\032Series._pdl-datastream._tcp.local"...
DEBUG: sent=0, count=2
DEBUG2: query_callback(browser=0x556cd4f96420, interfaceIndex=2, protocol=0, event=0, fullName="Canon\032MF8300C\032Series._printer._tcp.local", rrclass=1, rrtype=16, rdata=0x
556cd4f97854, rdlen=338, flags=5, context=0x556cd4f95900)
DEBUG2: query_callback: "txtvers=1".
DEBUG2: query_callback: "note=".
DEBUG2: query_callback: "qtotal=1".
DEBUG2: query_callback: "priority=20".
DEBUG2: query_callback: "ty=Canon MF8300C Series".
DEBUG2: query_callback: "product=(CNMF8300C Series)".
DEBUG2: query_callback: "pdl=application/octet-stream".
DEBUG2: query_callback: "adminurl=http://Canon0f2ec4.local/m_network_tcpip.html".
DEBUG2: query_callback: "usb_MFG=Canon".
DEBUG2: query_callback: "usb_MDL=MF8300C Series".
DEBUG2: query_callback: "Transparent=F".
DEBUG2: query_callback: "Binary=F".
DEBUG2: query_callback: "TBCP=F".
DEBUG2: query_callback: "Color=T".
DEBUG2: query_callback: "Copies=T".
DEBUG2: query_callback: "Duplex=T".
DEBUG2: query_callback: "PaperCustom=T".
DEBUG2: query_callback: "Bind=F".
DEBUG2: query_callback: "Collate=T".
DEBUG2: query_callback: "Sort=T".
DEBUG2: query_callback: "Staple=F".
DEBUG2: query_callback: "Punch=0".
DEBUG2: query_callback: "PaperMax=legal-A4".
DEBUG2: query_callback(browser=0x556cd4f96420, interfaceIndex=-1, protocol=-1, event=2, fullName="Canon\032MF8300C\032Series._printer._tcp.local", rrclass=1, rrtype=16, rdata=
(nil), rdlen=0, flags=0, context=0x556cd4f95900)
DEBUG2: query_callback(browser=0x556cd4f95aa0, interfaceIndex=2, protocol=0, event=0, fullName="Canon\032MF8300C\032Series._pdl-datastream._tcp.local", rrclass=1, rrtype=16, r
data=0x556cd4f97a0c, rdlen=338, flags=5, context=0x556cd4f95780)
DEBUG2: query_callback: "txtvers=1".
DEBUG2: query_callback: "note=".
DEBUG2: query_callback: "qtotal=1".
DEBUG2: query_callback: "priority=10".
DEBUG2: query_callback: "ty=Canon MF8300C Series".
DEBUG2: query_callback: "product=(CNMF8300C Series)".
DEBUG2: query_callback: "pdl=application/octet-stream".
DEBUG2: query_callback: "adminurl=http://Canon0f2ec4.local/m_network_tcpip.html".
DEBUG2: query_callback: "usb_MFG=Canon".
DEBUG2: query_callback: "usb_MDL=MF8300C Series".
DEBUG2: query_callback: "Transparent=F".
DEBUG2: query_callback: "Binary=F".
DEBUG2: query_callback: "TBCP=F".
DEBUG2: query_callback: "Color=T".
DEBUG2: query_callback: "Copies=T".
DEBUG2: query_callback: "Duplex=T".
DEBUG2: query_callback: "PaperCustom=T".
DEBUG2: query_callback: "Bind=F".
DEBUG2: query_callback: "Collate=T".
DEBUG2: query_callback: "Sort=T".
DEBUG2: query_callback: "Staple=F".
DEBUG2: query_callback: "Punch=0".
DEBUG2: query_callback: "PaperMax=legal-A4".
network dnssd://Canon%20MF8300C%20Series._pdl-datastream._tcp.local/ "Canon MF8300C Series" "Canon MF8300C Series" "MFG:Canon;MDL:MF8300C Series;" ""
DEBUG: sent=2, count=2
myuseraccount@myuseraccount-System-Product-Name:~$ /usr/lib/cups/backend/snmp 192.168.1.100
network socket://192.168.1.100 "Canon MF8300C Series" "Canon MF8300C Series" "MFG:Canon;MDL:MF8300C Series;CLS:PRINTER;DES:Canon MF8300C Series;CID:;CMD:LIPSLX,CPCA;" ""
myuseraccount@myuseraccount-System-Product-Name:~$ lpinfo -v
network ipp
network https
network ipps
network http
file cups-brf:/
network beh
direct hp
serial serial:/dev/ttyS0?baud=115200
network socket
network lpd
direct parallel:/dev/lp0
file cups-pdf:/
network bjnp
direct hpfax
network dnssd://Canon%20MF8300C%20Series._pdl-datastream._tcp.local/
network socket://192.168.1.100
myuseraccount@myuseraccount-System-Product-Name:~$ avahi-browse -a -v -t -r
Server version: avahi 0.6.32; Host name: myuseraccount-System-Product-Name.local
E Ifce Prot Name                                          Type                 Domain
: Cache exhausted
: All for now
myuseraccount@myuseraccount-System-Product-Name:~$ avahi-browse -a -v -c -r
Server version: avahi 0.6.32; Host name: myuseraccount-System-Product-Name.local
E Ifce Prot Name                                          Type                 Domain
: Cache exhausted

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: cups 2.2.4-7ubuntu3
ProcVersionSignature: Ubuntu 4.13.0-30.33-generic 4.13.13
Uname: Linux 4.13.0-30-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia
ApportVersion: 2.20.7-0ubuntu3.7
Architecture: amd64
CurrentDesktop: KDE
Date: Wed Jan 17 22:09:47 2018
InstallationDate: Installed on 2017-10-14 (96 days ago)
InstallationMedia: Kubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170926)
Lpstat:
 device for Canon_MF8300C_Series: socket://192.168.1.100:9100
 device for PDF: cups-pdf:/
MachineType: System manufacturer System Product Name
Papersize: letter
PpdFiles:
 Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Canon_MF8300C_Series.ppd', '/etc/cups/ppd/PDF.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Canon_MF8300C_Series.ppd: Permission denied
 grep: /etc/cups/ppd/PDF.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-30-generic root=UUID=0c254e78-bfe6-4030-8e03-92691867118b ro quiet splash
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/10/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4501
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: P8H61-M LE/CSM
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev x.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4501:bd05/10/2013:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnP8H61-MLE/CSM:rvrRevx.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

[Scott S (luvallcomputers1)]

myuseraccount@myuseraccount-System-Product-Name:~$ ifconfig
enp3s0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST> mtu 1500
       inet 192.168.1.66 netmask 255.255.255.0 broadcast 192.168.1.255
       inet6 2600:1700:5270:9c00:180c:2f00:4a3d:95e0 prefixlen 64 scopeid 0x0<global>
       inet6 2600:1700:5270:9c00:87a4:1cae:bf0:552f prefixlen 64 scopeid 0x0<global>
       inet6 fe80::776:f004:4e65:db1d prefixlen 64 scopeid 0x20<link>
       ether 10:bf:48:b6:dd:3f txqueuelen 1000 (Ethernet)
       RX packets 49910 bytes 10437067 (10.4 MB)
       RX errors 0 dropped 0 overruns 0 frame 0
       TX packets 11245 bytes 1359731 (1.3 MB)
       TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0

lo: flags=73<UP,LOOPBACK,RUNNING> mtu 65536
       inet 127.0.0.1 netmask 255.0.0.0
       inet6 ::1 prefixlen 128 scopeid 0x10<host>
       loop txqueuelen 1000 (Local Loopback)
       RX packets 912 bytes 87131 (87.1 KB)
       RX errors 0 dropped 0 overruns 0 frame 0
       TX packets 912 bytes 87131 (87.1 KB)
       TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0

myuseraccount@myuseraccount-System-Product-Name:~$ route
Kernel IP routing table
Destination Gateway Genmask Flags Metric Ref Use Iface
default homeportal 0.0.0.0 UG 100 0 0 enp3s0
link-local 0.0.0.0 255.255.0.0 U 1000 0 0 enp3s0
192.168.1.0 0.0.0.0 255.255.255.0 U 100 0 0 enp3s0
myuseraccount@myuseraccount-System-Product-Name:~$

  Unknown Withheld 1k Unknown canceled at
Wed 17 Jan 2018 04:43:41 PM CST
"src = bidiCommon.c, line = 1200, err = 0¥nDEBUG2: prtMarkerSuppliesLevel.1.1 = 100"
Canon_MF8300C_Series-77 Unknown Withheld 1k Unknown canceled at
Wed 17 Jan 2018 04:46:03 PM CST

Canon_MF8300C_Series-78 Unknown Withheld 1k 1 completed at
Wed 17 Jan 2018 05:16:46 PM CST

Canon_MF8300C_Series-79 Unknown Withheld 1k 1 completed at
Wed 17 Jan 2018 05:16:47 PM CST

Canon_MF8300C_Series-80 Unknown Withheld 1k 1 completed at
Wed 17 Jan 2018 05:20:46 PM CST

Canon_MF8300C_Series-81 Unknown Withheld 1k 1 completed at
Wed 17 Jan 2018 05:22:12 PM CST

Canon_MF8300C_Series-82 Unknown Withheld 1k 1 completed at
Wed 17 Jan 2018 05:23:54 PM CST

Canon_MF8300C_Series-83 Unknown Withheld 1k 1 completed at
Wed 17 Jan 2018 05:26:05 PM CST

Canon_MF8300C_Series-84 Unknown Withheld 1k 1 completed at
Wed 17 Jan 2018 05:28:14 PM CST

I have installed both drivers from canon 34-2 and 340 and still will not print.

E [17/Jan/2018:00:10:34 -0600] Canon_MF8300C_Series: File \"/usr/lib/cups/filter/pstoufr2cpca\" not available: No such file or directory
E [17/Jan/2018:00:10:34 -0600] Canon_MF8300C_Series: File \"/usr/lib/cups/filter/pstoufr2cpca\" not available: No such file or directory ...

[Scott S (luvallcomputers1)]

Please edit or delete any data that is not important. I just posted the whole log file from several different commands.

[gf (gf-interlinks-deactivatedaccount)]

Hello Scott,
Thank you for submitting this bug and reporting a problem with cups. You made this bug report some time ago and Ubuntu and cups have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 1743939
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and cups better.
G

[Scott S (luvallcomputers1)]

Yes it was fixed with new driver from Canon. I upgraded to 18.04 and one cups driver started printing black pages again. I just installed the new driver from Canon on 18.04 with the all the updates installed and it not printing black pages on PDF pages now. Not sure if the cups update or the Canon driver update fixed the problem, just glad it is working again. I can run any report you would like to get the information about my system that you would like.

[Scott S (luvallcomputers1)]

I could not run the command you sent. I guess close this bug report as I have upgraded to 18.04 and installed the newest Canon driver and it is working. My guess is the Canon driver made the biggest difference, it might be it works better with the newest cups driver.

I printed two different PDF files and both printed just fine with no all black pages.

Thank you

I will help if you still wish to test.

[gf (gf-interlinks-deactivatedaccount)]

Thanks for the update, Scott. No need for additional testing. I will close the report now.
Have a great day!
:)
G

Closed per reporter’s feedback.