Samsung-M267x-297x moves print head shortly, but does not print test page

[Claudio Baraldi]

1) lsb_release -rd
Description: Ubuntu 16.04.2 LTS
Release: 16.04

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: cups 2.1.3-4ubuntu0.2
ProcVersionSignature: Ubuntu 4.4.0-77.98-generic 4.4.59
Uname: Linux 4.4.0-77-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
CurrentDesktop: GNOME
Date: Sat Apr 29 09:38:19 2017
Lpstat: device for Samsung-M267x-287x: ipp://192.168.1.5
MachineType: System manufacturer System Product Name
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Samsung-M267x-287x.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Samsung-M267x-287x.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-77-generic root=UUID=aba55381-a22e-41e7-94a0-56e2cc5c1971 ro splash quiet vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/05/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0206
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: M5A78L-M PLUS/USB3
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0206:bd04/05/2016:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM5A78L-MPLUS/USB3:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

[gf (gf-interlinks-deactivatedaccount)]

Hello Claudio,
Thank you for submitting this bug and reporting a problem with cups. You made this bug report some time ago and Ubuntu and cups have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 1687177
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and cups better.
G

[Claudio Baraldi (cebaraldi)]

Hi there

You may close the ticket.

Because of this printer issue I switched to Kubuntu. Since then my Samsung
printer did not have any problems.

Kind regards
Claudio

On Mon, 27 Aug 2018 at 01:00, gf <email address hidden> wrote:

> Hello Claudio,
> Thank you for submitting this bug and reporting a problem with cups. You
> made this bug report some time ago and Ubuntu and cups have been updated
> since then.
>
> Could you confirm that this is no longer a problem and that we can close
> the ticket?
> If it is still a problem, are you still interested in finding a solution
> to this bug?
> If you are, could you let us know and, in the current version, could you
> run the following (only once):
> apport-collect 1687177
> and upload the updated logs and and any other logs that are relevant for
> this particular issue.
>
> Thank you again for helping make Ubuntu and cups better.
> G
>
> ** Changed in: cups (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1687177
>
> Title:
> Samsung-M267x-297x moves print head shortly, but does not print test
> page
>
> Status in cups package in Ubuntu:
> Incomplete
>
> Bug description:
> 1) lsb_release -rd
> Description: Ubuntu 16.04.2 LTS
> Release: 16.04
>
> ProblemType: Bug
> DistroRelease: Ubuntu 16.04
> Package: cups 2.1.3-4ubuntu0.2
> ProcVersionSignature: Ubuntu 4.4.0-77.98-generic 4.4.59
> Uname: Linux 4.4.0-77-generic x86_64
> ApportVersion: 2.20.1-0ubuntu2.5
> Architecture: amd64
> CurrentDesktop: GNOME
> Date: Sat Apr 29 09:38:19 2017
> Lpstat: device for Samsung-M267x-287x: ipp://192.168.1.5
> MachineType: System manufacturer System Product Name
> Papersize: a4
> PpdFiles: Error: command ['fgrep', '-H', '*NickName',
> '/etc/cups/ppd/Samsung-M267x-287x.ppd'] failed with exit code 2: grep:
> /etc/cups/ppd/Samsung-M267x-287x.ppd: Permission denied
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-77-generic
> root=UUID=aba55381-a22e-41e7-94a0-56e2cc5c1971 ro splash quiet vt.handoff=7
> SourcePackage: cups
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 04/05/2016
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: 0206
> dmi.board.asset.tag: To Be Filled By O.E.M.
> dmi.board.name: M5A78L-M PLUS/USB3
> dmi.board.vendor: ASUSTeK Computer INC.
> dmi.board.version: Rev X.0x
> dmi.chassis.asset.tag: Asset-1234567890
> dmi.chassis.type: 3
> dmi.chassis.vendor: Chassis Manufacture
> dmi.chassis.version: Chassis Version
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvr0206:bd04/05/2016:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM5A78L-MPLUS/USB3:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
> dmi.product.name: System Product Name
> dmi.product.version: System Version
> dmi.sys.vendor: System manufacturer
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1687177/+subscriptions
>

[gf (gf-interlinks-deactivatedaccount)]

Thanks for the update, Claudio. I will close the report now.
Have a great day!
:)
G

Closed per reporter’s feedback.