MFC8600 Brother Prints OK first PDF job, second job prints garbage

Bug #1640924 reported by Bryce Nesbitt
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

It's been like this for years. Some initialization problem between driver and printer.

If I print certain types of documents the printer is fine.
If I print a pdf, it's fine.
If I print a second pdf, reams of paper spit out of the machine each with a few random characters on them.

Resetting CUPS or power cycling the printer fixes the issue for one printout.
Resetting CPUS ("sudo /etc/init.d/cups restart") fixes the issue for one printout.

I use the "Brother MFC-8600 Foomatic/hl7x0 (recommended)" driver. Changing driver
does not... at least not for sure... fix the problem.

----------------------

Or maybe it is an end job problem, as the printer often reports a state of
    "Idle - Sending data to printer."
Hours after the last printout.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: cups 1.7.2-0ubuntu1.7
ProcVersionSignature: Ubuntu 3.13.0-100.147-generic 3.13.11-ckt39
Uname: Linux 3.13.0-100-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.14.1-0ubuntu3.21
Architecture: amd64
CupsErrorLog:
 E [09/Nov/2016:09:07:28 -0800] Unknown directive BrowseAddress on line 10 of /etc/cups/cupsd.conf.
 E [10/Nov/2016:09:18:42 -0800] [Job 2767] Unable to send data to printer.
 E [10/Nov/2016:09:23:43 -0800] [Job 2767] Stopping unresponsive job.
 E [10/Nov/2016:09:26:06 -0800] Unknown directive BrowseAddress on line 10 of /etc/cups/cupsd.conf.
CurrentDesktop: Unity
Date: Thu Nov 10 11:37:50 2016
Lpstat:
 device for Brother-MFC-8600: ipps://Bryces-Mac-mini.local:631/printers/Brother_MFC_8600
 device for MFC-8600: usb://Brother/MFC-8600
 device for MFCJ985DW: dnssd://Brother%20MFC-J985DW._ipp._tcp.local/
MachineType: Supermicro X8SAX
Papersize: letter
PpdFiles:
 MFCJ985DW: Brother MFC-J985DW CUPS
 MFC-8600: Brother MFC-8600 Foomatic/hl7x0 (recommended)
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-100-generic root=UUID=8a67d411-9750-46e4-8a53-b2059e5a4eeb ro quiet splash nomdmonddf nomdmonisw nomdmonddf nomdmonisw nomdmonddf nomdmonisw nomdmonddf nomdmonisw
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/17/10
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2.0
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: X8SAX
dmi.board.vendor: Supermicro
dmi.board.version: 2.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Supermicro
dmi.chassis.version: 1234567890
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2.0:bd09/17/10:svnSupermicro:pnX8SAX:pvr1234567890:rvnSupermicro:rnX8SAX:rvr2.0:cvnSupermicro:ct3:cvr1234567890:
dmi.product.name: X8SAX
dmi.product.version: 1234567890
dmi.sys.vendor: Supermicro
mtime.conffile..etc.cups.cupsd.conf: 2015-01-21T15:19:58.577664

Revision history for this message
Bryce Nesbitt (bryce2) wrote :
Revision history for this message
gf (gf-interlinks-deactivatedaccount) wrote :

Hello Bryce,
Thank you for submitting this bug and reporting a problem with cups. You made this bug report some time ago and Ubuntu has been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know, and in the current version, run the following (only once):
apport-collect BUGNUMBER
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu better.
G
[Ubuntu Bug Squad volunteer triager]

Changed in cups (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]

Changed in cups (Ubuntu):
status: Incomplete → Expired
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