| 2016-11-02 17:02:07 |
brandon211 |
bug |
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added bug |
| 2016-11-02 20:31:40 |
Ubuntu Foundations Team Bug Bot |
tags |
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bot-comment |
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| 2016-11-03 07:16:41 |
brandon211 |
affects |
ubuntu |
cups (Ubuntu) |
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| 2018-08-26 17:16:03 |
gf |
cups (Ubuntu): status |
New |
Incomplete |
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| 2018-08-26 17:16:09 |
gf |
bug |
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added subscriber gf |
| 2018-08-28 08:08:50 |
brandon211 |
tags |
bot-comment |
apport-collected bot-comment xenial |
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| 2018-08-28 08:08:52 |
brandon211 |
description |
I am connected to a print host requiring authentication. The authentication data is already stored in CUPS. I can issue a new print job and the printer icon in the panel appears, but the job isn't started, until I open the queue of the respective printer. |
I am connected to a print host requiring authentication. The authentication data is already stored in CUPS. I can issue a new print job and the printer icon in the panel appears, but the job isn't started, until I open the queue of the respective printer.
---
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
CupsErrorLog:
E [10/Aug/2018:07:14:50 +0200] Missing value on line 2137 of /var/cache/cups/job.cache.
E [10/Aug/2018:08:42:31 +0200] Missing value on line 2137 of /var/cache/cups/job.cache.
E [11/Aug/2018:09:58:10 +0200] Missing value on line 2137 of /var/cache/cups/job.cache.
E [14/Aug/2018:10:30:32 +0200] Missing value on line 2137 of /var/cache/cups/job.cache.
E [28/Aug/2018:07:21:07 +0200] Missing value on line 2137 of /var/cache/cups/job.cache.
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
InstallationDate: Installed on 2015-09-15 (1077 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
Lpstat:
device for 0_prost: lpd://prost.uni-koblenz.de/
device for 0_ricoh14: ipp://printhost.uni-koblenz.de:631/printers/ricoh14
device for MFC9332CDW: dnssd://Brother%20MFC-9332CDW._ipp._tcp.local/?uuid=e3248000-80ce-11db-8000-3c2af424f390
MachineType: LENOVO 20BX000XGE
Package: cups 2.1.3-4ubuntu0.5
PackageArchitecture: amd64
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/MFC9332CDW.ppd', '/etc/cups/ppd/0_prost.ppd'] failed with exit code 2: grep: /etc/cups/ppd/MFC9332CDW.ppd: Permission denied
grep: /etc/cups/ppd/0_prost.ppd: Permission denied
ProcCmdline: BOOT_IMAGE=/boot/vmlinuz-4.15.0-30-generic root=UUID=93fc15f9-4090-40ff-a3ac-a642833f1da2 ro quiet splash vt.handoff=7
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-30-generic root=UUID=93fc15f9-4090-40ff-a3ac-a642833f1da2 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.15.0-30.32~16.04.1-generic 4.15.18
Tags: xenial
Uname: Linux 4.15.0-30-generic x86_64
UpgradeStatus: Upgraded to xenial on 2016-04-22 (857 days ago)
UserGroups: adm cdrom dialout dip lpadmin plugdev sambashare sudo tty uucp vboxusers
_MarkForUpload: True
dmi.bios.date: 09/13/2017
dmi.bios.vendor: LENOVO
dmi.bios.version: JBET66WW (1.30 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20BX000XGE
dmi.board.vendor: LENOVO
dmi.board.version: SDK0E50510 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrJBET66WW(1.30):bd09/13/2017:svnLENOVO:pn20BX000XGE:pvrThinkPadT450s:rvnLENOVO:rn20BX000XGE:rvrSDK0E50510WIN:cvnLENOVO:ct10:cvrNone:
dmi.product.family: ThinkPad T450s
dmi.product.name: 20BX000XGE
dmi.product.version: ThinkPad T450s
dmi.sys.vendor: LENOVO |
|
| 2018-08-28 08:08:55 |
brandon211 |
attachment added |
|
CurrentDmesg.txt https://bugs.launchpad.net/bugs/1638634/+attachment/5181622/+files/CurrentDmesg.txt |
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| 2018-08-28 08:08:57 |
brandon211 |
attachment added |
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Dependencies.txt https://bugs.launchpad.net/bugs/1638634/+attachment/5181623/+files/Dependencies.txt |
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| 2018-08-28 08:08:59 |
brandon211 |
attachment added |
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KernLog.txt https://bugs.launchpad.net/bugs/1638634/+attachment/5181624/+files/KernLog.txt |
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| 2018-08-28 08:09:01 |
brandon211 |
attachment added |
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Locale.txt https://bugs.launchpad.net/bugs/1638634/+attachment/5181625/+files/Locale.txt |
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| 2018-08-28 08:09:03 |
brandon211 |
attachment added |
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Lspci.txt https://bugs.launchpad.net/bugs/1638634/+attachment/5181626/+files/Lspci.txt |
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| 2018-08-28 08:09:06 |
brandon211 |
attachment added |
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Lsusb.txt https://bugs.launchpad.net/bugs/1638634/+attachment/5181627/+files/Lsusb.txt |
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| 2018-08-28 08:09:07 |
brandon211 |
attachment added |
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PrintingPackages.txt https://bugs.launchpad.net/bugs/1638634/+attachment/5181628/+files/PrintingPackages.txt |
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| 2018-08-28 08:09:09 |
brandon211 |
attachment added |
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ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1638634/+attachment/5181629/+files/ProcCpuinfo.txt |
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| 2018-08-28 08:09:10 |
brandon211 |
attachment added |
|
ProcCpuinfoMinimal.txt https://bugs.launchpad.net/bugs/1638634/+attachment/5181630/+files/ProcCpuinfoMinimal.txt |
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| 2018-08-28 08:09:12 |
brandon211 |
attachment added |
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ProcEnviron.txt https://bugs.launchpad.net/bugs/1638634/+attachment/5181631/+files/ProcEnviron.txt |
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| 2018-08-28 08:09:13 |
brandon211 |
attachment added |
|
ProcInterrupts.txt https://bugs.launchpad.net/bugs/1638634/+attachment/5181632/+files/ProcInterrupts.txt |
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| 2018-08-28 08:09:15 |
brandon211 |
attachment added |
|
ProcModules.txt https://bugs.launchpad.net/bugs/1638634/+attachment/5181633/+files/ProcModules.txt |
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| 2018-08-28 08:09:17 |
brandon211 |
attachment added |
|
UdevDb.txt https://bugs.launchpad.net/bugs/1638634/+attachment/5181634/+files/UdevDb.txt |
|
| 2018-09-03 20:12:50 |
gf |
cups (Ubuntu): status |
Incomplete |
New |
|
| 2018-09-04 10:32:05 |
brandon211 |
attachment added |
|
cupsaccesslog.txt https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1638634/+attachment/5184454/+files/cupsaccesslog.txt |
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| 2018-09-05 16:53:36 |
C de-Avillez |
cups (Ubuntu): importance |
Undecided |
Low |
|
| 2018-09-05 16:53:36 |
C de-Avillez |
cups (Ubuntu): status |
New |
Triaged |
|
| 2018-09-05 16:54:23 |
C de-Avillez |
description |
I am connected to a print host requiring authentication. The authentication data is already stored in CUPS. I can issue a new print job and the printer icon in the panel appears, but the job isn't started, until I open the queue of the respective printer.
---
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
CupsErrorLog:
E [10/Aug/2018:07:14:50 +0200] Missing value on line 2137 of /var/cache/cups/job.cache.
E [10/Aug/2018:08:42:31 +0200] Missing value on line 2137 of /var/cache/cups/job.cache.
E [11/Aug/2018:09:58:10 +0200] Missing value on line 2137 of /var/cache/cups/job.cache.
E [14/Aug/2018:10:30:32 +0200] Missing value on line 2137 of /var/cache/cups/job.cache.
E [28/Aug/2018:07:21:07 +0200] Missing value on line 2137 of /var/cache/cups/job.cache.
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
InstallationDate: Installed on 2015-09-15 (1077 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
Lpstat:
device for 0_prost: lpd://prost.uni-koblenz.de/
device for 0_ricoh14: ipp://printhost.uni-koblenz.de:631/printers/ricoh14
device for MFC9332CDW: dnssd://Brother%20MFC-9332CDW._ipp._tcp.local/?uuid=e3248000-80ce-11db-8000-3c2af424f390
MachineType: LENOVO 20BX000XGE
Package: cups 2.1.3-4ubuntu0.5
PackageArchitecture: amd64
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/MFC9332CDW.ppd', '/etc/cups/ppd/0_prost.ppd'] failed with exit code 2: grep: /etc/cups/ppd/MFC9332CDW.ppd: Permission denied
grep: /etc/cups/ppd/0_prost.ppd: Permission denied
ProcCmdline: BOOT_IMAGE=/boot/vmlinuz-4.15.0-30-generic root=UUID=93fc15f9-4090-40ff-a3ac-a642833f1da2 ro quiet splash vt.handoff=7
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-30-generic root=UUID=93fc15f9-4090-40ff-a3ac-a642833f1da2 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.15.0-30.32~16.04.1-generic 4.15.18
Tags: xenial
Uname: Linux 4.15.0-30-generic x86_64
UpgradeStatus: Upgraded to xenial on 2016-04-22 (857 days ago)
UserGroups: adm cdrom dialout dip lpadmin plugdev sambashare sudo tty uucp vboxusers
_MarkForUpload: True
dmi.bios.date: 09/13/2017
dmi.bios.vendor: LENOVO
dmi.bios.version: JBET66WW (1.30 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20BX000XGE
dmi.board.vendor: LENOVO
dmi.board.version: SDK0E50510 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrJBET66WW(1.30):bd09/13/2017:svnLENOVO:pn20BX000XGE:pvrThinkPadT450s:rvnLENOVO:rn20BX000XGE:rvrSDK0E50510WIN:cvnLENOVO:ct10:cvrNone:
dmi.product.family: ThinkPad T450s
dmi.product.name: 20BX000XGE
dmi.product.version: ThinkPad T450s
dmi.sys.vendor: LENOVO |
Ubuntu version 16.04
16.04 (cups 2.1.3-4ubuntu0.5). system-config-printer-common 1.5.7+20160212-0ubuntu2. Hplip 3.16.3+repack0-1.
Problem is reproducable by the bug reporter. All print jobs from many different applications
Bug triager is unable to reproduce the bug.
Steps to reproduce:
1. Print an any document from an any application's print dialog (e.g. evince, Okular, GIMP, ReText,...).
2. Printing does not happen.
3. Open "system-config-printer”
4. Open the printer's print queue
5. All documents in the queue are processed, i.e. printed immediately.
Expected behaviour: the document prints immediately.
Actual behaviour: the document is held in the queue until the print queue is opened through "system-config-printer.”
Additional notes:
Printer is a RICOH MP C3003 situated on a large network.
CUPS interface on local computer indicates that job is stopped but “release job” button is ignored.
Opening the queue in “system-config-printer” on local computer immediately starts the job.
Reporter has uploaded tail of access.log which mentions authentication successful, only after the reporter opened the queue in “system-config-printer”
-----------------------
Triager searched for dups - none found.
(original description follows)
I am connected to a print host requiring authentication. The authentication data is already stored in CUPS. I can issue a new print job and the printer icon in the panel appears, but the job isn't started, until I open the queue of the respective printer.
---
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
CupsErrorLog:
E [10/Aug/2018:07:14:50 +0200] Missing value on line 2137 of /var/cache/cups/job.cache.
E [10/Aug/2018:08:42:31 +0200] Missing value on line 2137 of /var/cache/cups/job.cache.
E [11/Aug/2018:09:58:10 +0200] Missing value on line 2137 of /var/cache/cups/job.cache.
E [14/Aug/2018:10:30:32 +0200] Missing value on line 2137 of /var/cache/cups/job.cache.
E [28/Aug/2018:07:21:07 +0200] Missing value on line 2137 of /var/cache/cups/job.cache.
CurrentDesktop: UnityDistroRelease: Ubuntu 16.04
InstallationDate: Installed on 2015-09-15 (1077 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
Lpstat:
device for 0_prost: lpd://prost.uni-koblenz.de/
device for 0_ricoh14: ipp://printhost.uni-koblenz.de:631/printers/ricoh14
device for MFC9332CDW: dnssd://Brother%20MFC-9332CDW._ipp._tcp.local/?uuid=e3248000-80ce-11db-8000-3c2af424f390
MachineType: LENOVO 20BX000XGE
Package: cups 2.1.3-4ubuntu0.5
PackageArchitecture: amd64
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/MFC9332CDW.ppd', '/etc/cups/ppd/0_prost.ppd'] failed with exit code 2: grep: /etc/cups/ppd/MFC9332CDW.ppd: Permission denied
grep: /etc/cups/ppd/0_prost.ppd: Permission denied
ProcCmdline: BOOT_IMAGE=/boot/vmlinuz-4.15.0-30-generic root=UUID=93fc15f9-4090-40ff-a3ac-a642833f1da2 ro quiet splash vt.handoff=7
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-30-generic root=UUID=93fc15f9-4090-40ff-a3ac-a642833f1da2 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.15.0-30.32~16.04.1-generic 4.15.18
Tags: xenial
Uname: Linux 4.15.0-30-generic x86_64
UpgradeStatus: Upgraded to xenial on 2016-04-22 (857 days ago)
UserGroups: adm cdrom dialout dip lpadmin plugdev sambashare sudo tty uucp vboxusers
_MarkForUpload: True
dmi.bios.date: 09/13/2017
dmi.bios.vendor: LENOVO
dmi.bios.version: JBET66WW (1.30 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20BX000XGE
dmi.board.vendor: LENOVO
dmi.board.version: SDK0E50510 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrJBET66WW(1.30):bd09/13/2017:svnLENOVO:pn20BX000XGE:pvrThinkPadT450s:rvnLENOVO:rn20BX000XGE:rvrSDK0E50510WIN:cvnLENOVO:ct10:cvrNone:
dmi.product.family: ThinkPad T450s
dmi.product.name: 20BX000XGE
dmi.product.version: ThinkPad T450s
dmi.sys.vendor: LENOVO |
|
