Epson L355 doesn't print show there wa s a problem then stopped, printer is idle -rendering completed

Bug #1570603 reported by Neyder
20
This bug affects 3 people
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

It's weird, that printer is ready can print from older versions of ubuntu.

journalctl tell nothing:

abr 14 09:44:53 tobi systemd[1]: Started CUPS Scheduler.
abr 14 09:49:57 tobi systemd[1]: Stopping CUPS Scheduler...
abr 14 09:49:57 tobi systemd[1]: Stopped CUPS Scheduler.
...
and so

This is the debugg from debuggion option

Page 1 (<troubleshoot.SchedulerNotRunning.SchedulerNotRunning object at 0x7f472be62128>):
{'cups_connection_failure': False}
Page 2 (<troubleshoot.CheckLocalServerPublishing.CheckLocalServerPublishing object at 0x7f472be626d8>):
{'local_server_exporting_printers': False}
Page 3 (<troubleshoot.ChoosePrinter.ChoosePrinter object at 0x7f472be62080>):
{'cups_dest': <cups.Dest L355 (default)>,
 'cups_instance': None,
 'cups_queue': 'L355',
 'cups_queue_listed': True}
Page 4 (<troubleshoot.CheckPrinterSanity.CheckPrinterSanity object at 0x7f472be62470>):
{'cups_device_uri_scheme': 'socket',
 'cups_printer_dict': {'device-uri': 'socket://192.168.1.48:9100',
                       'printer-info': 'Epson L355',
                       'printer-is-shared': True,
                       'printer-location': 'Sala de cómputo',
                       'printer-make-and-model': 'Epson L355 Series - '
                                                 'epson-inkjet-printer '
                                                 '1.0.0-1lsb3.2 (Seiko Epson '
                                                 'Corporation LSB 3.2)',
                       'printer-state': 3,
                       'printer-state-message': 'Rendering completed',
                       'printer-state-reasons': ['none'],
                       'printer-type': 176140,
                       'printer-uri-supported': 'ipp://localhost/printers/L355'},
 'cups_printer_remote': False,
 'is_cups_class': False,
 'local_cups_queue_attributes': {'charset-configured': 'utf-8',
                                 'charset-supported': ['us-ascii', 'utf-8'],
                                 'color-supported': True,
                                 'compression-supported': ['none', 'gzip'],
                                 'copies-default': 1,
                                 'copies-supported': (1, 9999),
                                 'cups-version': '2.1.3',
                                 'device-uri': 'socket://192.168.1.48:9100',
                                 'document-format-default': 'application/octet-stream',
                                 'document-format-supported': ['application/octet-stream',
                                                               'application/pdf',
                                                               'application/postscript',
                                                               'application/vnd.adobe-reader-postscript',
                                                               'application/vnd.cups-pdf',
                                                               'application/vnd.cups-pdf-banner',
                                                               'application/vnd.cups-postscript',
                                                               'application/vnd.cups-raster',
                                                               'application/vnd.cups-raw',
                                                               'application/x-cshell',
                                                               'application/x-csource',
                                                               'application/x-perl',
                                                               'application/x-shell',
                                                               'image/gif',
                                                               'image/jpeg',
                                                               'image/png',
                                                               'image/pwg-raster',
                                                               'image/tiff',
                                                               'image/urf',
                                                               'image/x-bitmap',
                                                               'image/x-photocd',
                                                               'image/x-portable-anymap',
                                                               'image/x-portable-bitmap',
                                                               'image/x-portable-graymap',
                                                               'image/x-portable-pixmap',
                                                               'image/x-sgi-rgb',
                                                               'image/x-sun-raster',
                                                               'image/x-xbitmap',
                                                               'image/x-xpixmap',
                                                               'image/x-xwindowdump',
                                                               'text/css',
                                                               'text/html',
                                                               'text/plain'],
                                 'finishings-default': 3,
                                 'finishings-supported': [3],
                                 'generated-natural-language-supported': ['en-us'],
                                 'ipp-features-supported': ['subscription-object'],
                                 'ipp-versions-supported': ['1.0',
                                                            '1.1',
                                                            '2.0',
                                                            '2.1'],
                                 'ippget-event-life': 15,
                                 'job-cancel-after-default': 10800,
                                 'job-cancel-after-supported': (0, 2147483647),
                                 'job-creation-attributes-supported': ['copies',
                                                                       'finishings',
                                                                       'ipp-attribute-fidelity',
                                                                       'job-hold-until',
                                                                       'job-name',
                                                                       'job-priority',
                                                                       'job-sheets',
                                                                       'media',
                                                                       'media-col',
                                                                       'multiple-document-handling',
                                                                       'number-up',
                                                                       'output-bin',
                                                                       'orientation-requested',
                                                                       'page-ranges',
                                                                       'print-color-mode',
                                                                       'print-quality',
                                                                       'printer-resolution',
                                                                       'sides'],
                                 'job-hold-until-default': 'no-hold',
                                 'job-hold-until-supported': ['no-hold',
                                                              'indefinite',
                                                              'day-time',
                                                              'evening',
                                                              'night',
                                                              'second-shift',
                                                              'third-shift',
                                                              'weekend'],
                                 'job-ids-supported': True,
                                 'job-k-limit': 0,
                                 'job-k-octets-supported': (0, 36681276),
                                 'job-page-limit': 0,
                                 'job-priority-default': 50,
                                 'job-priority-supported': [100],
                                 'job-quota-period': 0,
                                 'job-settable-attributes-supported': ['copies',
                                                                       'finishings',
                                                                       'job-hold-until',
                                                                       'job-name',
                                                                       'job-priority',
                                                                       'media',
                                                                       'media-col',
                                                                       'multiple-document-handling',
                                                                       'number-up',
                                                                       'output-bin',
                                                                       'orientation-requested',
                                                                       'page-ranges',
                                                                       'print-color-mode',
                                                                       'print-quality',
                                                                       'printer-resolution',
                                                                       'sides'],
                                 'job-sheets-default': ('none', 'none'),
                                 'job-sheets-supported': ['none',
                                                          'classified',
                                                          'confidential',
                                                          'form',
                                                          'secret',
                                                          'standard',
                                                          'topsecret',
                                                          'unclassified'],
                                 'jpeg-k-octets-supported': (0, 36681276),
                                 'jpeg-x-dimension-supported': (0, 65535),
                                 'jpeg-y-dimension-supported': (1, 65535),
                                 'marker-change-time': 0,
                                 'media-bottom-margin-supported': [296],
                                 'media-col-default': '(unknown IPP value tag '
                                                      '0x34)',
                                 'media-col-supported': ['media-bottom-margin',
                                                         'media-left-margin',
                                                         'media-right-margin',
                                                         'media-size',
                                                         'media-source',
                                                         'media-top-margin',
                                                         'media-type'],
                                 'media-default': 'na_letter_8.5x11in',
                                 'media-left-margin-supported': [296, 1997],
                                 'media-right-margin-supported': [296],
                                 'media-size-supported': ['(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)'],
                                 'media-supported': ['iso_a4_210x297mm',
                                                     'oe_4x6in_4x6in',
                                                     'custom_127x177.94mm_127x177.94mm',
                                                     'iso_a6_105x148mm',
                                                     'iso_a5_148x210mm',
                                                     'jis_b5_182x257mm',
                                                     'custom_88.97x127mm_88.97x127mm',
                                                     'oe_5x8in_5x8in',
                                                     'oe_8x10in_8x10in',
                                                     'om_169widesize_101.6x180.59mm',
                                                     'custom_100.01x147.99mm_100.01x147.99mm',
                                                     'om_envelope--10_104.81x241.3mm',
                                                     'om_envelopedl_110x219.99mm',
                                                     'om_envelopec-6_113.98x162mm',
                                                     'na_letter_8.5x11in',
                                                     'na_legal_8.5x14in',
                                                     'iso_a3_297x420mm',
                                                     '',
                                                     'iso_a2_420x594mm',
                                                     'jis_b4_257x364mm',
                                                     'jis_b3_364x515mm',
                                                     'custom_min_89x127mm',
                                                     'custom_max_8.5x44in'],
                                 'media-top-margin-supported': [296],
                                 'media-type-supported': ['stationery',
                                                          'ematte',
                                                          'epremgloss',
                                                          'envelope'],
                                 'multiple-document-handling-supported': ['separate-documents-uncollated-copies',
                                                                          'separate-documents-collated-copies'],
                                 'multiple-document-jobs-supported': True,
                                 'multiple-operation-time-out': 300,
                                 'multiple-operation-time-out-action': 'process-job',
                                 'natural-language-configured': 'en-us',
                                 'notify-attributes-supported': ['printer-state-change-time',
                                                                 'notify-lease-expiration-time',
                                                                 'notify-subscriber-user-name'],
                                 'notify-events-default': ['job-completed'],
                                 'notify-events-supported': ['job-completed',
                                                             'job-config-changed',
                                                             'job-created',
                                                             'job-progress',
                                                             'job-state-changed',
                                                             'job-stopped',
                                                             'printer-added',
                                                             'printer-changed',
                                                             'printer-config-changed',
                                                             'printer-deleted',
                                                             'printer-finishings-changed',
                                                             'printer-media-changed',
                                                             'printer-modified',
                                                             'printer-restarted',
                                                             'printer-shutdown',
                                                             'printer-state-changed',
                                                             'printer-stopped',
                                                             'server-audit',
                                                             'server-restarted',
                                                             'server-started',
                                                             'server-stopped'],
                                 'notify-lease-duration-default': 86400,
                                 'notify-lease-duration-supported': (0,
                                                                     2147483647),
                                 'notify-max-events-supported': [100],
                                 'notify-pull-method-supported': ['ippget'],
                                 'notify-schemes-supported': ['dbus',
                                                              'mailto',
                                                              'rss'],
                                 'number-up-default': 1,
                                 'number-up-supported': [1, 2, 4, 6, 9, 16],
                                 'operations-supported': [2,
                                                          4,
                                                          5,
                                                          6,
                                                          8,
                                                          9,
                                                          10,
                                                          11,
                                                          12,
                                                          13,
                                                          16,
                                                          17,
                                                          18,
                                                          19,
                                                          20,
                                                          21,
                                                          22,
                                                          23,
                                                          24,
                                                          25,
                                                          26,
                                                          27,
                                                          28,
                                                          34,
                                                          35,
                                                          37,
                                                          38,
                                                          56,
                                                          57,
                                                          59,
                                                          16385,
                                                          16386,
                                                          16387,
                                                          16388,
                                                          16389,
                                                          16390,
                                                          16391,
                                                          16392,
                                                          16393,
                                                          16394,
                                                          16395,
                                                          16396,
                                                          16397,
                                                          16398,
                                                          16399,
                                                          16423,
                                                          14],
                                 'orientation-requested-default': None,
                                 'orientation-requested-supported': [3,
                                                                     4,
                                                                     5,
                                                                     6],
                                 'output-bin-default': 'face-up',
                                 'output-bin-supported': ['face-up'],
                                 'page-ranges-supported': True,
                                 'pages-per-minute': 1,
                                 'pages-per-minute-color': 1,
                                 'pdf-k-octets-supported': (0, 36681276),
                                 'pdf-versions-supported': ['adobe-1.2',
                                                            'adobe-1.3',
                                                            'adobe-1.4',
                                                            'adobe-1.5',
                                                            'adobe-1.6',
                                                            'adobe-1.7',
                                                            'iso-19005-1_2005',
                                                            'iso-32000-1_2008',
                                                            'pwg-5102.3'],
                                 'pdl-override-supported': ['attempted'],
                                 'port-monitor': 'none',
                                 'port-monitor-supported': ['none'],
                                 'print-color-mode-default': 'color',
                                 'print-color-mode-supported': ['monochrome',
                                                                'color'],
                                 'print-quality-default': 4,
                                 'print-quality-supported': [4],
                                 'printer-commands': 'none',
                                 'printer-config-change-date-time': '(IPP_TAG_DATE)',
                                 'printer-config-change-time': 1460474703,
                                 'printer-current-time': '(IPP_TAG_DATE)',
                                 'printer-device-id': 'MFG:EPSON;MDL:L355 '
                                                      'Series;DES:EPSON L355 '
                                                      'Series;',
                                 'printer-dns-sd-name': None,
                                 'printer-error-policy': 'retry-job',
                                 'printer-error-policy-supported': ['abort-job',
                                                                    'retry-current-job',
                                                                    'retry-job',
                                                                    'stop-printer'],
                                 'printer-geo-location': '(unknown IPP value '
                                                         'tag 0x12)',
                                 'printer-get-attributes-supported': ['document-format'],
                                 'printer-icons': 'http://localhost/icons/L355.png',
                                 'printer-info': 'Epson L355',
                                 'printer-is-accepting-jobs': True,
                                 'printer-is-shared': True,
                                 'printer-location': 'Sala de cómputo',
                                 'printer-make-and-model': 'Epson L355 Series '
                                                           '- '
                                                           'epson-inkjet-printer '
                                                           '1.0.0-1lsb3.2 '
                                                           '(Seiko Epson '
                                                           'Corporation LSB '
                                                           '3.2)',
                                 'printer-more-info': 'http://localhost/printers/L355',
                                 'printer-name': 'L355',
                                 'printer-op-policy': 'default',
                                 'printer-op-policy-supported': ['authenticated',
                                                                 'default'],
                                 'printer-organization': '',
                                 'printer-organizational-unit': '',
                                 'printer-resolution-default': (300, 300, 3),
                                 'printer-resolution-supported': [(300,
                                                                   300,
                                                                   3)],
                                 'printer-settable-attributes-supported': ['printer-geo-location',
                                                                           'printer-info',
                                                                           'printer-location',
                                                                           'printer-organization',
                                                                           'printer-organizational-unit'],
                                 'printer-state': 3,
                                 'printer-state-change-date-time': '(IPP_TAG_DATE)',
                                 'printer-state-change-time': 1460668515,
                                 'printer-state-message': 'Rendering completed',
                                 'printer-state-reasons': ['none'],
                                 'printer-type': 176140,
                                 'printer-up-time': 1460668537,
                                 'printer-uri-supported': ['ipp://localhost/printers/L355'],
                                 'printer-uuid': 'urn:uuid:d4a762d3-4f53-39f3-6b4a-3faa81ac309c',
                                 'pwg-raster-document-resolution-supported': [(300,
                                                                               300,
                                                                               3)],
                                 'pwg-raster-document-sheet-back': 'normal',
                                 'pwg-raster-document-type-supported': ['adobergb-8',
                                                                        'adobergb-16',
                                                                        'black-1',
                                                                        'black-8',
                                                                        'black-16',
                                                                        'cmyk-8',
                                                                        'cmyk-16',
                                                                        'rgb-8',
                                                                        'rgb-16',
                                                                        'sgray-1',
                                                                        'sgray-8',
                                                                        'sgray-16',
                                                                        'srgb-8',
                                                                        'srgb-16'],
                                 'queued-job-count': 1,
                                 'server-is-sharing-printers': False,
                                 'sides-default': 'one-sided',
                                 'sides-supported': ['one-sided'],
                                 'uri-authentication-supported': ['requesting-user-name'],
                                 'uri-security-supported': ['none'],
                                 'which-jobs-supported': ['completed',
                                                          'not-completed',
                                                          'aborted',
                                                          'all',
                                                          'canceled',
                                                          'pending',
                                                          'pending-held',
                                                          'processing',
                                                          'processing-stopped']}}
Page 5 (<troubleshoot.CheckPPDSanity.CheckPPDSanity object at 0x7f472be62b00>):
{'cups_printer_ppd_defaults': {'*GroupColorManagement': {'BrightnessValue': '0',
                                                         'ContrastValue': '0',
                                                         'CorrectionColor': 'EPSONVivid',
                                                         'CyanValue': '0',
                                                         'GammaValue': '2.2',
                                                         'MagentaValue': '0',
                                                         'SaturationValue': '0',
                                                         'YellowValue': '0'},
                               '*GroupMoreOptions': {'MirrorImage': 'Off',
                                                     'Rotate180': 'Off'},
                               '*GroupMultiPage': {'PosterPrinting': 'Off'},
                               '*GroupPaperQualityOptions': {'Color': 'Color',
                                                             'MediaType': 'PLAIN',
                                                             'PageRegion': 'Letter',
                                                             'PageSize': 'Letter',
                                                             'PrintQuality': 'Standard'},
                               '*GroupReduceEnlargeDocument': {'OutputPaper': 'A4',
                                                               'ReduceEnlarge': 'Off',
                                                               'ScaleRatio': '100'},
                               '*GroupWatermark': {'ColurWatermark': 'Red',
                                                   'DensityWatermark': 'Level4',
                                                   'PositionWatermark': 'Center',
                                                   'SizeWatermark': '70',
                                                   'Watermark': 'None'}},
 'cups_printer_ppd_valid': True,
 'missing_pkgs_and_exes': ([], [])}
Page 6 (<troubleshoot.LocalOrRemote.LocalOrRemote object at 0x7f472be62c50>):
{'printer_is_remote': False}
Page 7 (<troubleshoot.PrinterStateReasons.PrinterStateReasons object at 0x7f473b643a58>):
{'printer-state-message': 'Rendering completed',
 'printer-state-reasons': ['none']}
Page 8 (<troubleshoot.PrintTestPage.PrintTestPage object at 0x7f472bc3df28>):
{'test_page_attempted': '14/abr/2016:16:15:53 -0500',
 'test_page_job_id': [16],
 'test_page_job_status': [(True,
                           15,
                           'L355',
                           'Test Page',
                           'Stopped',
                           {'attributes-charset': 'utf-8',
                            'attributes-natural-language': 'en-us',
                            'date-time-at-completed': None,
                            'date-time-at-creation': '(IPP_TAG_DATE)',
                            'date-time-at-processing': '(IPP_TAG_DATE)',
                            'document-format': 'application/vnd.cups-pdf-banner',
                            'document-format-detected': 'application/vnd.cups-pdf-banner',
                            'job-hold-until': 'no-hold',
                            'job-id': 15,
                            'job-impressions-completed': 0,
                            'job-k-octets': 1,
                            'job-media-progress': 0,
                            'job-media-sheets-completed': 0,
                            'job-more-info': 'http://localhost/jobs/15',
                            'job-name': 'Test Page',
                            'job-originating-host-name': 'localhost',
                            'job-originating-user-name': 'neyder',
                            'job-preserved': True,
                            'job-printer-state-message': 'Filter failed',
                            'job-printer-state-reasons': ['none'],
                            'job-printer-up-time': 1460668561,
                            'job-printer-uri': 'ipp://localhost/printers/L355',
                            'job-priority': 50,
                            'job-sheets': ['none', 'none'],
                            'job-state': 6,
                            'job-state-reasons': 'job-completed-with-errors',
                            'job-uri': 'ipp://localhost/jobs/15',
                            'job-uuid': 'urn:uuid:d1606675-3a8e-30f0-5351-b5f3a7eb8298',
                            'number-of-documents': 1,
                            'printer-uri': 'ipp://localhost/printers/L355',
                            'time-at-completed': None,
                            'time-at-creation': 1460668515,
                            'time-at-processing': 1460668515}),
                          (True,
                           16,
                           'L355',
                           'Test Page',
                           'Stopped',
                           {'attributes-charset': 'utf-8',
                            'attributes-natural-language': 'en-us',
                            'date-time-at-completed': None,
                            'date-time-at-creation': '(IPP_TAG_DATE)',
                            'date-time-at-processing': '(IPP_TAG_DATE)',
                            'document-format': 'application/vnd.cups-pdf-banner',
                            'document-format-detected': 'application/vnd.cups-pdf-banner',
                            'job-hold-until': 'no-hold',
                            'job-id': 16,
                            'job-impressions-completed': 0,
                            'job-k-octets': 1,
                            'job-media-progress': 0,
                            'job-media-sheets-completed': 0,
                            'job-more-info': 'http://localhost/jobs/16',
                            'job-name': 'Test Page',
                            'job-originating-host-name': 'localhost',
                            'job-originating-user-name': 'neyder',
                            'job-preserved': True,
                            'job-printer-state-message': 'Filter failed',
                            'job-printer-state-reasons': ['none'],
                            'job-printer-up-time': 1460668561,
                            'job-printer-uri': 'ipp://localhost/printers/L355',
                            'job-priority': 50,
                            'job-sheets': ['none', 'none'],
                            'job-state': 6,
                            'job-state-reasons': 'job-completed-with-errors',
                            'job-uri': 'ipp://localhost/jobs/16',
                            'job-uuid': 'urn:uuid:a5321c1f-e7ca-35ec-6c79-bbd22ca2fae9',
                            'number-of-documents': 1,
                            'printer-uri': 'ipp://localhost/printers/L355',
                            'time-at-completed': None,
                            'time-at-creation': 1460668553,
                            'time-at-processing': 1460668553})],
 'test_page_successful': False}
Page 9 (<troubleshoot.Locale.Locale object at 0x7f472b44f208>):
{'printer_page_size': 'Letter',
 'system_locale_lang': None,
 'user_locale_ctype': 'en_US',
 'user_locale_messages': 'en_US'}

Tags: epson l355
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in cups (Ubuntu):
status: New → Confirmed
Revision history for this message
Neyder (neyder) wrote :

I can confirm the bug, only with this driver, i tried connecting trough USB, wireless, connect to a 14.04 server and conect as shared printer, any work.

My workaround was to connect to 14.04 server, and use cups-client to finally print from my WS to this printer.

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