CUPS incorrectly reports 'waste-receptacle-full'

[Jean Petric]

When I try to print a test page on my Ricoh Aficio MP C3502 I get an error message saying "Printer 'ricoh':'waste-receptacle-full'".

However, my colleagues are able to use the printer normally on Fedora and Windows.

After investigation, I realised that the problem was reported previously here: https://bugzilla.redhat.com/show_bug.cgi?id=1193105 and fixed in the version cups_1.7.5. I could not find this bug being reported on Ubuntu bug track.

Description: Ubuntu 14.04.4 LTS
Release: 14.04
Linux work 4.2.0-35-generic #40~14.04.1-Ubuntu SMP Fri Mar 18 16:37:35 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
cups:
  Installed: 1.7.2-0ubuntu1.7
  Candidate: 1.7.2-0ubuntu1.7

Expected behaviour:
Remove the incorrect error message when trying to print a page.

What happened:
The error message shows up when it should not.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[David (david-9ei9nyjpwdex)]

I have seen the same error with a Dell colour laser and a new Lexmark cs410dn colour laser, both network connected.

[David (david-9ei9nyjpwdex)]

Since there is an upstream fix in cups 1.7.5 will this be fixed in ubuntu 14.04.4 or do we need to dist upgrade to 16.04.1

[David (david-9ei9nyjpwdex)]

Installed 16.04.1 and the bug is fixed. I guess if 14.04 is still supported for a few years cups needs this fix / update as its common on a few laser printers.

[Emerson Prado (emerson-prado-eng)]

I am having this problem with a LAN printer (corporate environment):

Printer: Ricoh MP 501
Kernel: 3.16.0-4-amd64
Distro: Linux Mint Debian Edition v. 2 (Betsy) - Binary compatible to Debian 8.9
Cups version: 1.7.5-11+deb

I'm puzzled to see the cups version is higher than the fixed one. Regression or different issue?