text missing when printing some pdf documents

[Adam Lelean]

When printing a pdf to a Samsung M2835dw with either the Samsung M262x 282x Series PXL driver, or the Samsung M262x 282x Foomatic/pxlmono driver from evince areas of the text are not printed.
Printing to the Samsung M262x 282x Foomatic/lj5gray driver works correctly.
Printing the same document from xpdf works correctly. However saving the pdf produced by evince and then printing that with xpdf also fails.

I suspect that the issue is a ghostscript issue but the recommendation was to report printing problems as a cups issue first.

Attached is a document saved by evince that when sent directly to the driver reproduces the problem. When printed the Invoice address, the delivery address and all pricing information is hidden.

lsb_release -rd
Description: Ubuntu 14.04.1 LTS
Release: 14.04

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: cups 1.7.2-0ubuntu1.2
ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11
Uname: Linux 3.13.0-43-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.6
Architecture: amd64
CupsErrorLog: W [27/Jan/2015:10:49:08 +0000] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'Samsung-M283x-Series-Gray..' already exists
CurrentDesktop: Unity
Date: Tue Jan 27 11:07:11 2015
InstallationDate: Installed on 2013-02-05 (720 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
MachineType: FUJITSU LIFEBOOK AH532
Papersize: a4
PpdFiles: Samsung-M283x-Series: Samsung M262x 282x Series PXL
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-43-generic root=UUID=31a844cb-7d53-421f-aabb-7868d27f3dee ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: Upgraded to trusty on 2014-04-28 (273 days ago)
dmi.bios.date: 10/25/2012
dmi.bios.vendor: FUJITSU // Phoenix Technologies Ltd.
dmi.bios.version: Version 2.08
dmi.board.name: FJNBB2A
dmi.board.vendor: FUJITSU
dmi.chassis.type: 10
dmi.chassis.vendor: FUJITSU
dmi.modalias: dmi:bvnFUJITSU//PhoenixTechnologiesLtd.:bvrVersion2.08:bd10/25/2012:svnFUJITSU:pnLIFEBOOKAH532:pvr:rvnFUJITSU:rnFJNBB2A:rvr:cvnFUJITSU:ct10:cvr:
dmi.product.name: LIFEBOOK AH532
dmi.sys.vendor: FUJITSU
mtime.conffile..etc.cups.cupsd.conf: 2013-11-26T09:57:43.621788

[Till Kamppeter (till-kamppeter)]

Please follow the instructions of the sections "CUPS error_log" and "Capturing print job data" on https://wiki.ubuntu.com/DebuggingPrintingProblems. Also try to print the PDF directly, without evince, for example by running the command

lp Attachment2.pdf

in a terminal window. Does it print correctly then? Or do you get the same result as with evince? Or are other characters missing now?

Please provide the error_log and the print job data of all your failing and succeeding print attempts. Thanks.

[Launchpad Janitor (janitor)]

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]