Printer dialog stuck on "Getting printer information..."
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
cups (Ubuntu) |
Confirmed
|
Medium
|
Unassigned |
Bug Description
In GTK+3/gnome-3 apps (eg evince), when I select my network-discovered printer, the "Status" field changes to "Getting printer information..." and the mouse cursor goes into spinning icon, and the Print button stays disabled, so I cannot print.
In Firefox, the status tells me the printer is low on toner, but allows me to print.
ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: cups 1.7.5-3ubuntu1
ProcVersionSign
Uname: Linux 3.16.0-18-generic x86_64
NonfreeKernelMo
ApportVersion: 2.14.7-0ubuntu2
Architecture: amd64
CupsErrorLog:
E [01/Oct/
E [02/Oct/
E [03/Oct/
E [03/Oct/
E [03/Oct/
CurrentDesktop: GNOME
Date: Tue Oct 7 09:29:43 2014
InstallationDate: Installed on 2014-02-24 (224 days ago)
InstallationMedia: Ubuntu-GNOME 14.04 "Trusty Tahr" - Alpha amd64 (20140218)
Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No destinations added.
MachineType: Apple Inc. MacBookPro11,3
Papersize: letter
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: cups
UpgradeStatus: Upgraded to utopic on 2014-08-17 (50 days ago)
dmi.bios.date: 10/18/2013
dmi.bios.vendor: Apple Inc.
dmi.bios.version: MBP112.
dmi.board.
dmi.board.name: Mac-2BD1B31983F
dmi.board.vendor: Apple Inc.
dmi.board.version: MacBookPro11,3
dmi.chassis.type: 10
dmi.chassis.vendor: Apple Inc.
dmi.chassis.
dmi.modalias: dmi:bvnAppleInc
dmi.product.name: MacBookPro11,3
dmi.product.
dmi.sys.vendor: Apple Inc.
Changed in cups (Ubuntu): | |
importance: | Undecided → Medium |
Status changed to 'Confirmed' because the bug affects multiple users.