8480dn

[keith]

Terrible print drivers for the Brother MFC-8480DN (connected via USB to the computer).

I've been running Ubuntu since version 10 and in five versions the supplied Ubuntu drivers have never worked.

Sometimes I get double copies when I choose one copy. Sometimes nothing prints. Sometimes I get the message:

ERROR NAME;
       ioerror
COMMAND;
       image
OPERAND STACK;
        10
        --arraytype--
        10
        0
        --arraytype--

Sometimes when sending a job to the printer, it just shuts down and reboots. Sometimes it prints gibberish or blank pages. It happens whether I print from Firefox or Open office.

[penalvch (penalvch)]

keith, thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 1363670

[Pascal De Vuyst (pascal-devuyst)]

Are you using the recommended openprinting-ppds:0/ppd/openprinting/Brother/BR8480_2_GPL.ppd Brother MFC-8480DN BR-Script3 printer driver? The apport-collect info will tell us.
As an alternative according to the specifications of the Brother MFC-8480DN it also supports PCL6. So you can also try if a Generic PCL6 driver especially Foomatic/pxlmono or Foomatic/hpijs-pcl5e for this B/W laser printer gives better results. Let us know which one works best comparing speed and graphics output quality.

[Launchpad Janitor (janitor)]

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]

[xtsbdu3reyrbrmroezob (xtsbdu3reyrbrmroezob)]

i can confirm this bug is still present in yakkety and has been an issue for a long time.

[xtsbdu3reyrbrmroezob (xtsbdu3reyrbrmroezob)]

the driver appears to be corrupting the printer in some way. brother has the same problem even in their windows drivers, at least in earlier versions. the only "fix" is to break up every print job into 1-page documents, send 1 page, let it print, reboot the printer, delete the printer, re-add the printer, send the next page, etc... until you finish printing. this is really poorly designed. may only affect the USB printing. brother says "direct printing" works just fine. i take that to mean networked printing over port 9100 / jetdirect works fine. its the USB printing thats the issue

[penalvch (penalvch)]

xtsbdu3reyrbrmroezob, it will help immensely if you filed a new report with Ubuntu via a terminal:
ubuntu-bug cups

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

[Launchpad Janitor (janitor)]

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]