Evince can't print guillemets sometimes

[poglaz]

What is expected to happen is when one opens https://launchpadlibrarian.net/179309521/example.pdf in Evince and prints to either a Canon Pixma MG3540 or a Ricoh SP 202SN, it prints correctly.

What happens instead is it is missing certain characters as noted in screenshot https://launchpadlibrarian.net/179309843/scan.jpg .

WORKAROUND: Print via LibreOffice Draw.

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: evince 3.10.0-0ubuntu2
ProcVersionSignature: Ubuntu 3.11.0-24.41-generic 3.11.10.11
Uname: Linux 3.11.0-24-generic x86_64
ApportVersion: 2.12.5-0ubuntu2.2
Architecture: amd64
Date: Fri Jul 4 22:12:28 2014
InstallationDate: Installed on 2014-01-15 (169 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MarkForUpload: True
SourcePackage: evince
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.14.1-0ubuntu3.6
Architecture: amd64
CupsErrorLog:

CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
InstallationDate: Installed on 2014-01-15 (352 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: ASUSTeK COMPUTER INC. UX31A
Package: cups 1.7.2-0ubuntu1.2
PackageArchitecture: amd64
Papersize: a4
ProcCmdline: BOOT_IMAGE=/boot/vmlinuz-3.13.0-43-generic.efi.signed root=UUID=b545dc49-f30d-446d-bcf5-33e73ac1f6e7 ro quiet splash vt.handoff=7
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-43-generic.efi.signed root=UUID=b545dc49-f30d-446d-bcf5-33e73ac1f6e7 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11
Tags: trusty apparmor apparmor apparmor apparmor apparmor apparmor
Uname: Linux 3.13.0-43-generic x86_64
UpgradeStatus: Upgraded to trusty on 2014-08-08 (147 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 06/14/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX31A.219
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX31A
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX31A.219:bd06/14/2013:svnASUSTeKCOMPUTERINC.:pnUX31A:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX31A:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: UX31A
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[poglaz (poglazoff)]

Scan of example.pdf printed. Rectangles instead of guillemets marked with red arrows

[Sebastien Bacher (seb128)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. The issue you are reporting is an upstream one and it would be nice if somebody having it could send the bug to the developers of the software by following the instructions at https://wiki.ubuntu.com/Bugs/Upstream/GNOME. If you have done so, please tell us the number of the upstream bug (or the link), so we can add a bugwatch that will inform us about its status. Thanks in advance.

[penalvch (penalvch)]

poglaz, this in not reproducible in Trusty, with Evince 3.10.3-0ubuntu10.1 printing to PDF. Could you please advise if this is still reproducible for you?

[poglaz (poglazoff)]

Christopher, unfortunately, this bug is still reproducible. I've just downloaded example file I attached, printed it, and paper result is the same as scan I've attached before.

I use Ubuntu 14.04.1 LTS and Evince 3.10.3-0ubuntu10.1 (full output about versions attached).

Another interesting point is I've changed my printer since time of first report - and printed result is still the same. I used Canon MG3540 and now it's Ricoh SP 202SN

[penalvch (penalvch)]

poglaz, just to clarify, can still open the PDF via LibreOffice Draw, print, and it prints as expected?

If not, would the built-in PDF viewer from either Firefox, or Chromium/Chrome allow a print as expected?

[poglaz (poglazoff)]

Christopher, yep, printing using LibreOffice Draw works as expected

[penalvch (penalvch)]

poglaz, to see if this is already solved, could you please test for this in a live environment of http://cdimage.ubuntu.com/daily-live/current/ and advise if this is still reproducible with your Ricoh SP 202SN?

[poglaz (poglazoff)]

Christopher, I've just tested this bug on Vivid, and it's still here

[penalvch (penalvch)]

poglaz, could you please execute the following in a terminal:
apport-collect 1337956

As well, could you please provide the missing information following https://wiki.ubuntu.com/DebuggingPrintingProblems ?

[poglaz (poglazoff)]

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[Aleksey Vazhnov (aleksey-vazhnov)]

To reproduce bug, you can install cups-pdf package and send example.pdf to printer "pdf" in Evince.
With Okular, guillemets in example.pdf printed fine.

Versions:
evince 3.10.3-0ubuntu10.1
cups-pdf 2.6.1-9
okular 4:4.13.3-0ubuntu0.1

[Launchpad Janitor (janitor)]

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]