Printing a #10 envelope truncates return address

[linfidel]

This bug was first reported by me to Freedesktop (bug 37733) because it only showed up when printing envelopes from LibreOffice writer. But we determined that it was apparently a bug in cups, not LibreOffice.

Note: it is definitely not a problem with printer margins. In fact, I increased that setting, but it still truncated, only further from the edge.

I believe the problem is that the printer needs to be set to a larger paper size for a #10 envelope; 9.5 inches vs 8.5. When I print to PDF, I can see both the envelope and the document, and the return address is truncated right about at the 8.5" edge of the document. I've printed to the same printer using Windows, and noticed that it sets the printer to "legal"; in fact, I sometimes got annoyed that it would stop and prompt me to "Load legal" on the printer, and I would need to press the continue button, whereupon it would print the envelope with no problems.

Printing to a PDF file prints normally, so I think that means the actual printer needs to be set. The PDF file is the correct size, but even trying to print from it causes truncation unless it is printed to an 8.5 x 11 sheet of paper.

I first discovered this problem a few years ago, I believe, but gave up trying to solve it.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: cups 1.5.3-0ubuntu8
ProcVersionSignature: Ubuntu 3.2.0-49.75-generic 3.2.46
Uname: Linux 3.2.0-49-generic x86_64
ApportVersion: 2.0.1-0ubuntu17.3
Architecture: amd64
Date: Tue Jul 9 10:14:21 2013
InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 (20120817.1)
Lpstat: device for Deskjet-6940-series: dnssd://Deskjet%206940%20series%20%5B8D699B%5D._pdl-datastream._tcp.local/
MachineType: System manufacturer System Product Name
MarkForUpload: True
Papersize: letter
PpdFiles: Deskjet-6940-series: HP Deskjet 6940 Series, hpcups 3.12.2
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-49-generic root=UUID=7dbc17ff-1769-46e6-9470-fe975fa71ed6 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/19/2007
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: ASUS M2A-VM ACPI BIOS Revision 1604
dmi.board.name: M2A-VM
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: 1.XX
dmi.chassis.asset.tag: 123456789000
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvrASUSM2A-VMACPIBIOSRevision1604:bd12/19/2007:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM2A-VM:rvr1.XX:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[peter gibson (walkingstaff)]

I inserted 3 spaces into the return address field on each line to work around it.