Printing broken after 12.04 update

[DJ]

Since upgrading to 12.04 I'm no longer able to print to my Samsung SCX-4623f. At first I was unable to print more than one copy at a time, and then it stopped working altogether. It looks like the print job is being sent to the queue, but then nothing prints. There is no printing error message. Unity reports the print job as successful.

I've tried this from two different computers with the same result: An Acer AS 1410 laptop and a home-built desktop. I tried the to print from the laptop over Network and USB, with no change. The laptop is running 12.04 32 bit, and my desktop is running 12.04 64 bit.

I've tried:

1 - Re-installing the printer
2 - Completely unplugging the printer, and then re-connection.
3 - Printing from multiple applications: Libre-office, Gedit, and Chrome.
4 - Printing a test page.
5 - Updating and rebooting the system.
6 - I tried printing from Windows XP in VBox - printing worked there.

Finally, I logged out of Unity and into KDE, and found the printing worked perfectly in KDE. I tried logging back into Unity, in case it was just a fluke, but printing still did not work in Unity.

I'm using KDE on my desktop so I have access to printing, but this is not a solution, obviously. I still can't print from my laptop, which does not have KDE installed.

There's a forum thread that discusses printing issues since upgrading to 12.04, though there seems to be multiple problems being reported there: http://ubuntuforums.org/showthread.php?t=1967725.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: cups 1.5.2-9ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-24.37~ppa3-generic-tuxonice 3.2.14
Uname: Linux 3.2.0-24-generic-tuxonice i686
ApportVersion: 2.0.1-0ubuntu7
Architecture: i386
CupsErrorLog:
 W [26/May/2012:00:52:02 -0400] failed to CreateProfile: org.freedesktop.ColorManager.AlreadyExists:profile id 'Samsung-SCX-4623-Series-Gray..' already exists
 W [26/May/2012:00:52:02 -0400] failed to CreateDevice: org.freedesktop.ColorManager.AlreadyExists:device id 'cups-Samsung-SCX-4623-Series' already exists
Date: Sat May 26 15:58:16 2012
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111011)
Lpstat: device for Samsung-SCX-4623-Series: usb://Samsung/SCX-4623%20Series?serial=Z2TDBFFB702269P&interface=1
MachineType: Acer Aspire 1410
Papersize: letter
PpdFiles: Samsung-SCX-4623-Series: Samsung SCX-4623f, 2.0.0
ProcEnviron:
 TERM=xterm
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.2.0-24-generic-tuxonice root=/dev/mapper/ubuntu-rootvol ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: Upgraded to precise on 2012-04-29 (27 days ago)
dmi.bios.date: 08/31/2010
dmi.bios.vendor: INSYDE
dmi.bios.version: v1.3314
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: JM11-MS
dmi.board.vendor: Acer
dmi.board.version: Base Board Version
dmi.chassis.type: 1
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnINSYDE:bvrv1.3314:bd08/31/2010:svnAcer:pnAspire1410:pvrv1.3314:rvnAcer:rnJM11-MS:rvrBaseBoardVersion:cvnChassisManufacturer:ct1:cvrChassisVersion:
dmi.product.name: Aspire 1410
dmi.product.version: v1.3314
dmi.sys.vendor: Acer

[Till Kamppeter (till-kamppeter)]

Can you first try whether your problem is perhaps the same as bug 994477. There you find instructions for installing a package with a proposed fix. Please try it and tell us whether this solves your problem.

If this does not work, try the CUPS package in -proposed following the instructions in bug 992982, comment #43 and if this also does not work the package from my PPA as described in bug 973270, comment #21. These packages fix several bugs in CUPS, not only the ones referenced here.

If this still does not work, please follow the instructions of the sections "CUPS error_log" and "Capturing print job data" on https://wiki.ubuntu.com/DebuggingPrintingProblems. Thanks.

[DJ (ke7mbz)]

I can confirm that the latest CUPS update solved the problem. Kind of disappointing though. I was looking forward to figuring out why it worked in KDE and not Unity or Gnome, but just never got the time to do it.

Well, it's working.

[Till Kamppeter (till-kamppeter)]

Which of the CUPS packages solved your problem? The one from -proposed or did you have to take my PPA?

[Till Kamppeter (till-kamppeter)]

Can you run the following command in a terminal window:

dpkg -l | grep cups

and post the output here. Thanks.

[DJ (ke7mbz)]

It was the regular Ubuntu update. I didn't add any repos.

dpkg -l | grep cups:

ii bluez-cups 4.98-2ubuntu7 Bluetooth printer driver for CUPS
ii cups 1.5.3-0ubuntu1 Common UNIX Printing System(tm) - server
ii cups-bsd 1.5.3-0ubuntu1 Common UNIX Printing System(tm) - BSD commands
ii cups-client 1.5.3-0ubuntu1 Common UNIX Printing System(tm) - client programs (SysV)
ii cups-common 1.5.3-0ubuntu1 Common UNIX Printing System(tm) - common files
ii cups-driver-gutenprint 5.2.8~pre1-0ubuntu2 transitional dummy package for gutenprint printer driver
ii cups-filters 1.0.18-0ubuntu0.1 OpenPrinting CUPS Filters
ii cups-pk-helper 0.2.1.2-1 PolicyKit helper to configure cups with fine-grained privileges
ii cups-ppdc 1.5.3-0ubuntu1 Common UNIX Printing System(tm) - PPD manipulation utilities
ii ghostscript-cups 9.05~dfsg-0ubuntu4 interpreter for the PostScript language and for PDF - CUPS filters
ii hplip-cups 3.12.2-1ubuntu3 transitional dummy package for hpcups printer driver
ii libcups2 1.5.3-0ubuntu1 Common UNIX Printing System(tm) - Core library
ii libcupscgi1 1.5.3-0ubuntu1 Common UNIX Printing System(tm) - CGI library
ii libcupsdriver1 1.5.3-0ubuntu1 Common UNIX Printing System(tm) - Driver library
ii libcupsfilters1 1.0.18-0ubuntu0.1 OpenPrinting CUPS Filters - Shared library
ii libcupsimage2 1.5.3-0ubuntu1 Common UNIX Printing System(tm) - Raster image library
ii libcupsmime1 1.5.3-0ubuntu1 Common UNIX Printing System(tm) - MIME library
ii libcupsppdc1 1.5.3-0ubuntu1 Common UNIX Printing System(tm) - PPD manipulation library
ii printer-driver-hpcups 3.12.2-1ubuntu3 HP Linux Printing and Imaging - CUPS Raster driver (hpcups)
ii python-cups 1.9.61-0ubuntu2 Python bindings for CUPS
ii python-cupshelpers 1.3.8+20120201-0ubuntu8 Python modules for printer configuration with CUPS

[Till Kamppeter (till-kamppeter)]

Thank you very much. Marking as fixed.