White rectangular

[Uros]

I have white rectangular on the top left of the screen. It is half of the screen wide and two icons in unity high. It is covering the icons and the destop. Print screen does not take the picture of it. I have it there for a week at least. It is not there from the start of session, but it shows up latter. I do not now why it shows. I was using chrome and update only.

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/935630/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Fabio Marconi (fabiomarconi)]

Assigned to collect information

[Fabio Marconi (fabiomarconi)]

Hello
This sounds like a problem in the video card.
When the bug is present, please run in a terminal
apport-collect 935630
Thanks
Fabio
---
Ubuntu Bug Squad volunteer triager
http://wiki.ubuntu.com/BugSquad

[Andrea Bernabei (faenil)]

.tmp.unity.support.test.0:

ApportVersion: 1.92-0ubuntu1
Architecture: amd64
CompizPlugins: [core,bailer,detection,composite,opengl,compiztoolbox,decor,gnomecompat,imgpng,resize,snap,move,vpswitch,place,regex,mousepoll,animation,grid,workarounds,wall,expo,ezoom,fade,session,scale,unityshell]
CompositorRunning: compiz
CurrentDmesg: [ 4409.315102] radeon: switched off
DistUpgraded: Log time: 2012-02-11 23:27:11.420124
DistroCodename: precise
DistroRelease: Ubuntu 12.04
DistroVariant: ubuntu
ExtraDebuggingInterest: No
GraphicsCard:
 Intel Corporation Core Processor Integrated Graphics Controller [8086:0046] (rev 12) (prog-if 00 [VGA controller])
   Subsystem: Acer Incorporated [ALI] Device [1025:035d]
 Advanced Micro Devices [AMD] nee ATI Madison [Radeon HD 5000M Series] [1002:68c1] (rev ff) (prog-if ff)
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Alpha amd64 (20120201.2)
MachineType: Acer Aspire 5820TG
Package: xorg 1:7.6+10ubuntu1
PackageArchitecture: amd64
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-17-generic root=UUID=47fc01fa-7a6b-4da3-8ead-9c296618e76b ro quiet splash modeset=1 hybridopts=ON,IGD,OFF vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-17.26-generic 3.2.6
Tags: precise ubuntu compiz-0.9
Uname: Linux 3.2.0-17-generic x86_64
UpgradeStatus: Upgraded to precise on 2012-02-16 (4 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 12/21/2010
dmi.bios.vendor: INSYDE
dmi.bios.version: V1.23
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: JM51_CP
dmi.board.vendor: Acer
dmi.board.version: Base Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnINSYDE:bvrV1.23:bd12/21/2010:svnAcer:pnAspire5820TG:pvrV1.23:rvnAcer:rnJM51_CP:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire 5820TG
dmi.product.version: V1.23
dmi.sys.vendor: Acer
version.compiz: compiz 1:0.9.7.0~bzr2995-0ubuntu4
version.ia32-libs: ia32-libs 20090808ubuntu33
version.libdrm2: libdrm2 2.4.30-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 8.0~rc2-0ubuntu5
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 8.0~rc2-0ubuntu5
version.xserver-xorg-core: xserver-xorg-core 2:1.11.4-0ubuntu3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.6.99.901+git20120126-0ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.99~git20111219.aacbd629-0ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.17.0-1ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20111201+b5534a1-1build2

[Andrea Bernabei (faenil)]

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[Bryce Harrington (bryce)]

Hi Uros, do you have a digital camera or cell phone? Take a picture of the screen showing the white box. (The size, position, color, etc. can clue developers into how the video memory is misbehaving.)

About how long after the session start does the white box appear? Does logging out and logging back in make it go away? How about switching to a virtual terminal and back? (ctrl+alt+f2, ctrl+alt+f7)

[Uros (uros-milost)]

I will try to reproduce and make a photo. Yesterday the box covered almost
80% of the screen. I think it started after few minutes and logging of
makes it go away.

2012/2/22 Bryce Harrington <email address hidden>

> Hi Uros, do you have a digital camera or cell phone? Take a picture of
> the screen showing the white box. (The size, position, color, etc. can
> clue developers into how the video memory is misbehaving.)
>
> About how long after the session start does the white box appear? Does
> logging out and logging back in make it go away? How about switching to
> a virtual terminal and back? (ctrl+alt+f2, ctrl+alt+f7)
>
> ** Changed in: xorg (Ubuntu)
> Status: Confirmed => Incomplete
>
> ** Package changed: xorg (Ubuntu) => xserver-xorg-video-intel (Ubuntu)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/935630
>
> Title:
> White rectangular
>
> Status in “xserver-xorg-video-intel” package in Ubuntu:
> Incomplete
>
> Bug description:
> I have white rectangular on the top left of the screen. It is half of
> the screen wide and two icons in unity high. It is covering the icons
> and the destop. Print screen does not take the picture of it. I have
> it there for a week at least. It is not there from the start of
> session, but it shows up latter. I do not now why it shows. I was
> using chrome and update only.
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/935630/+subscriptions
>

--
Uroš Milost

[Denver Gingerich (denver-ossguy)]

I am also seeing this issue, or at least something like it. I'll attach the relevant images and then additional system info and a description of what I'm seeing.

[Denver Gingerich (denver-ossguy)]

.tmp.unity.support.test.0:

ApportVersion: 1.92-0ubuntu1
Architecture: amd64
CompizPlugins: [core,bailer,detection,composite,opengl,compiztoolbox,decor,imgpng,snap,vpswitch,gnomecompat,grid,mousepoll,resize,wall,place,regex,move,animation,session,fade,workarounds,scale,expo,ezoom,unityshell]
CompositorRunning: compiz
DistUpgraded: Fresh install
DistroCodename: precise
DistroRelease: Ubuntu 12.04
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, whatever it takes to get this fixed in Ubuntu
GraphicsCard:
 Advanced Micro Devices [AMD] nee ATI Juniper [Radeon HD 5700 Series] [1002:68b8] (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Device [103c:6880]
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Alpha amd64 (20120201.1)
MachineType: Hewlett-Packard HPE-450f
Package: xserver-xorg-video-intel 2:2.17.0-1ubuntu4
PackageArchitecture: amd64
ProcEnviron:
 TERM=xterm
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-17-generic root=UUID=8771e6e9-1796-4aa1-9c42-9e7e837b0de8 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-17.26-generic 3.2.6
Tags: precise ubuntu single-occurrence compiz-0.9
Uname: Linux 3.2.0-17-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip kvm libvirtd lpadmin plugdev sambashare sudo
dmi.bios.date: 07/12/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 6.12
dmi.board.name: 2A9C
dmi.board.vendor: MSI
dmi.board.version: 1.0
dmi.chassis.asset.tag: MXX03409T2
dmi.chassis.type: 3
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr6.12:bd07/12/2010:svnHewlett-Packard:pnHPE-450f:pvrxxx0204GRxxxxxxxx0:rvnMSI:rn2A9C:rvr1.0:cvnHewlett-Packard:ct3:cvr:
dmi.product.name: HPE-450f
dmi.product.version: xxx0204GRxxxxxxxx0
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.7.0~bzr2995-0ubuntu4
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.30-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 8.0~rc2-0ubuntu5
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 8.0~rc2-0ubuntu5
version.xserver-xorg-core: xserver-xorg-core 2:1.11.4-0ubuntu3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.6.99.901+git20120126-0ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.99~git20111219.aacbd629-0ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.17.0-1ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20111201+b5534a1-1build2

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[Denver Gingerich (denver-ossguy)]

Here's what I mentioned to Bryce about this issue in a comment on bug #933778 (a likely unrelated bug):

"I also noticed (and this is probably the topic for a new bug report), that a particular operation in Chromium caused a new window to appear, which is completely white, always on top, not associated with any application, and difficult/impossible to close. I noticed that after this happened, compiz is now consistently using exactly 24% of my CPU according to top. The particular operation seemed to involve having the autocomplete dropdown activated while also doing Ctrl+N, though I can't remember exactly what combination of things were going on at that time. I'll provide more details if it happens again, but the window is still there if there's some diagnostics I can run to see what it is."

Since that was written, I no longer see compiz using 24% CPU; it has fallen back to normal levels (about 2-5%).

Note that though this white window is always on top, it is not clickable; any mouse operations affect the window behind it (for example, I can select text in a browser window that is behind it and the cursor changes to the text select cursor when I hover over text in a window behind the white window).

As you can see, I was able to take screenshots of this issue. It seems that the white window is tied to all workspaces, but not to the X display itself (since showing the workspace switcher moves the white window onto each of the displayed workspaces; it does not keep the white window on top of the workspace switcher itself).

If you need any more info about this issue while it is still present, please let me know soon. I plan to logout and log back in by the end of today as it's impeding my workspace. The bug does not seem easy to reproduce; I haven't seen a new white window since I managed to create one yesterday. The steps for reproducing in the quoted section above are the best I have.

[Denver Gingerich (denver-ossguy)]

Here are the first few lines of output from xrestop. I've never used it before so I don't know if "<unknown>"s are normal, but I figured there's a decent chance they're related so they might be relevant to this ticket:

res-base Wins GCs Fnts Pxms Misc Pxm mem Other Total PID Identifier
1a00000 7 3 1 20 61 18257K 2K 18259K 2210 Desktop
0e00000 305 2 1 47 4419 13944K 111K 14055K ? Compiz
0600000 0 0 0 1 0 9000K 0B 9000K ? <unknown>
0c00000 6 3 0 18 559 6212K 13K 6225K 2173 gnome-settings
0000000 2 0 2 0 155 6075K 5K 6080K ? <unknown>
1800000 0 0 0 1 0 6075K 0B 6075K ? <unknown>
3e00000 44 92 1 184 436 4606K 14K 4620K 3621 Changeset 3162
3000000 3 2 0 1 15 4500K 480B 4500K 2539 gnome-screensa
4000000 21 89 1 143 211 4181K 8K 4190K 8545 New Tab - Chro
2e00000 6 86 1 33 58 3347K 4K 3352K 3129 Virtual Machin
2800000 1706 68 1 119 431 2605K 52K 2658K 2329 gtk-window-dec
2400000 34 3 0 14 103 88K 3K 91K 2268 unity-panel-se

[Denver Gingerich (denver-ossguy)]

As a follow-up to my original summary of this issue, I noticed also that the white window appears in the lock screen as well. So it obscures the password entry box if that box decides to show up on the monitor where the white window is. Also, once the login screen "times out" (ie. goes back to a black screen), the white window remains on the screen, overtop of the otherwise black screen.

[Fabio Marconi (fabiomarconi)]

Hello Denver
Sorry I was thinking to a something much more little: I want to know if with the bug in action, as Bryce suggest, pressing Ctrl+Alt+F2 ( to enter in tty mode) this window disappear and you have a black screen like the terminal. Press Ctrl+Alt+F7 to restore it.

---
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[Bryce Harrington (bryce)]

Interesting, thanks for the pictures Denver. So, this is starting to look much like a compositing issue of some sort. Let's check a couple things to be sure:

First, try logging in to Unity2D and see if you can reproduce it there. If so, then also try Gnome Classic (No Effects) - install the 'gnome-panel' package and that should add this option to your login session.

If you find it only occurs in Unity, then it may be a mesa issue. I have a PPA with a mesa update we're currently testing, which fixes some random bugs on -intel. I suspect it won't fix this bug, but it's probably worth testing. Please install this PPA and see if it makes any difference: https://launchpad.net/~ubuntu-x-swat/+archive/mesa-8.0.1/

[Denver Gingerich (denver-ossguy)]

Hi Fabio,

The white window remains after switching to a virtual terminal (Ctrl-Alt-F3) then back to X (Ctrl-Alt-F7).

[Denver Gingerich (denver-ossguy)]

Hi Bryce,

I can't reproduce this bug reliably at all so I'd prefer to try things with the existing white window that hasn't disappeared yet (but that I will be getting rid of this evening sometime, as it's getting in my way). But I can try those options you mentioned anyway and hope it reproduces itself.

[Bryce Harrington (bryce)]

This is probably a dupe of bug #936758.

I'm growing more certain that updating to 8.0.1 via this PPA will resolve it:
https://launchpad.net/~ubuntu-x-swat/+archive/mesa-8.0.1/

[Denver Gingerich (denver-ossguy)]

Hi Bryce,

That is good to know. Are there anymore details I should retrieve/tests I should run before I logout/login and dist-upgrade to get the hopefully-fixed mesa package?

By the way, the mesa bug and this bug suggest the problem is in the Intel graphics driver somewhere. I'm not using Intel graphics at all; I'm instead using the radeon driver (with a Radeon HD 5000 series chip). Just thought I'd mention in case it's relevant.

[Denver Gingerich (denver-ossguy)]

When I logged out of my account this morning, the white box disappeared (it was not present at the login screen). And when I logged back in, it was not present either. I'm upgrading now so hopefully some of the updates fix it. (Again, I've only seen it once in several days so it's very difficult to reproduce.)

[Uros (uros-milost)]

I can not reproduce it.

2012/2/22 Denver Gingerich <email address hidden>

> I am also seeing this issue, or at least something like it. I'll attach
> the relevant images and then additional system info and a description of
> what I'm seeing.
>
> ** Attachment added: "workspace switcher showing white window on all
> workspaces"
>
> https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/935630/+attachment/2770610/+files/white_window-all_screens2.png
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/935630
>
> Title:
> White rectangular
>
> Status in “xserver-xorg-video-intel” package in Ubuntu:
> Incomplete
>
> Bug description:
> I have white rectangular on the top left of the screen. It is half of
> the screen wide and two icons in unity high. It is covering the icons
> and the destop. Print screen does not take the picture of it. I have
> it there for a week at least. It is not there from the start of
> session, but it shows up latter. I do not now why it shows. I was
> using chrome and update only.
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/935630/+subscriptions
>

--
Uroš Milost

[Uros (uros-milost)]

Is the picture still needed? It is here again during last update.

2012/2/23 Uroš Milost <email address hidden>

> I can not reproduce it.
>
>
> 2012/2/22 Denver Gingerich <email address hidden>
>
>> I am also seeing this issue, or at least something like it. I'll attach
>> the relevant images and then additional system info and a description of
>> what I'm seeing.
>>
>> ** Attachment added: "workspace switcher showing white window on all
>> workspaces"
>>
>> https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/935630/+attachment/2770610/+files/white_window-all_screens2.png
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/935630
>>
>> Title:
>> White rectangular
>>
>> Status in “xserver-xorg-video-intel” package in Ubuntu:
>> Incomplete
>>
>> Bug description:
>> I have white rectangular on the top left of the screen. It is half of
>> the screen wide and two icons in unity high. It is covering the icons
>> and the destop. Print screen does not take the picture of it. I have
>> it there for a week at least. It is not there from the start of
>> session, but it shows up latter. I do not now why it shows. I was
>> using chrome and update only.
>>
>> To manage notifications about this bug go to:
>>
>> https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/935630/+subscriptions
>>
>
>
>
> --
> Uroš Milost
>

--
Uroš Milost

[Fabio Marconi (fabiomarconi)]

Hello
looking at the attached screenshot I can see the shadow under the rectangle, so I think that is something other.
Can you drag it with Alt+left click ?
---
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[Denver Gingerich (denver-ossguy)]

Hi Fabio,

I did not specifically try dragging it in that way before I closed it (by logging out). I suspect it would not have worked (the drag operation would have applied to the window behind it) because generally I was not able to interact with the white window itself (operations always applied to the window behind it, as if the white window wasn't there). It's possible that I dragged a window behind the white window using Alt+left click; I certainly never noticed a case where I used Alt+left click and happened to drag the white window.

[Fabio Marconi (fabiomarconi)]

will be enough that the mouse is converted to hand
---
Ubuntu Bug Squad volunteer triager
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[Bryce Harrington (bryce)]

Anyone still reproducing this now that mesa 8.0.1 is up?

[Denver Gingerich (denver-ossguy)]

Hi Bryce,

Yes, I just reproduced it with mesa 8.0.1. Here's some dpkg output from my system (I dist-upgraded around 6pm Eastern yesterday, 2012-03-06):

$ dpkg -l '*mesa*'
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name Version Description
+++-==============-==============-============================================
ii libgl1-mesa-dr 8.0.1-0ubuntu2 free implementation of the OpenGL API -- DRI
un libgl1-mesa-dr <none> (no description available)
ii libgl1-mesa-gl 8.0.1-0ubuntu2 free implementation of the OpenGL API -- GLX
un libgl1-mesa-gl <none> (no description available)
ii libglapi-mesa 8.0.1-0ubuntu2 free implementation of the GL API -- shared
ii libglu1-mesa 8.0.1-0ubuntu2 Mesa OpenGL utility library (GLU)
un mesa-utils <none> (no description available)
un mesag3 <none> (no description available)
un xlibmesa-dri <none> (no description available)
un xlibmesa3 <none> (no description available)

So I believe this issue still exists with mesa 8.0.1.

Fabio, I tried dragging with Alt-LeftClick and that drags the window behind the white window, not the white window itself (as I had expected). Everything else looks the same as before so I think there's no need to upload new screenshots.

[Denver Gingerich (denver-ossguy)]

The issue I reported above happened with Chromium, just as before. I believe the sequence of events this time was: highlight text in address bar (via double-click), copy the text (via Ctrl-C), create a new tab (via Ctrl-T), paste the text (via Ctrl-V). I think that the box appeared at the moment I created the new tab, but I could be wrong.

[Denver Gingerich (denver-ossguy)]

As before, the white box gets in my way a fair bit so I'm planning to get rid of it by tomorrow morning. So if you want me to perform any tests on it, please let me know soon.

[Bryce Harrington (bryce)]

Alright, thanks for all the feedback. Given that the boxes go away when logged out, and that Denver is on -radeon whereas Andreas is -intel, it is likely sounding not to be a driver issue. It is probably compiz doing something wrong.

I see there are similar bugs against compiz, #940603 and #753606, but the symptoms differ, so not setting as dupe. (940603 is also against chromium, so may be pertinent)

[Daniel van Vugt (vanvugt)]

Bug 940603 is where most of the duplicates are being pointed right now. I think this should be merged with it.

[Daniel van Vugt (vanvugt)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 940603, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.