package clamav-freshclam 0.99.2+dfsg-0ubuntu0.16.04.2 failed to install/upgrade: problèmes de dépendances - laissé non configuré

[duncan idaho]

bug

ProblemType: Package
DistroRelease: Ubuntu 16.04
Package: clamav-freshclam 0.99.2+dfsg-0ubuntu0.16.04.2
ProcVersionSignature: Ubuntu 4.4.0-104.127-generic 4.4.98
Uname: Linux 4.4.0-104-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia
ApportVersion: 2.20.1-0ubuntu2.15
Architecture: amd64
Date: Thu Jan 4 08:30:10 2018
DpkgHistoryLog:
 Start-Date: 2018-01-04 08:30:03
 Commandline: /usr/bin/unattended-upgrade
 Upgrade: apport:amd64 (2.20.1-0ubuntu2.14, 2.20.1-0ubuntu2.15), python3-apport:amd64 (2.20.1-0ubuntu2.14, 2.20.1-0ubuntu2.15), libwebkit2gtk-4.0-37:amd64 (2.18.3-0ubuntu0.16.04.1, 2.18.4-0ubuntu0.16.04.1), apport-gtk:amd64 (2.20.1-0ubuntu2.14, 2.20.1-0ubuntu2.15), gir1.2-webkit2-4.0:amd64 (2.18.3-0ubuntu0.16.04.1, 2.18.4-0ubuntu0.16.04.1), libjavascriptcoregtk-4.0-18:amd64 (2.18.3-0ubuntu0.16.04.1, 2.18.4-0ubuntu0.16.04.1), python3-problem-report:amd64 (2.20.1-0ubuntu2.14, 2.20.1-0ubuntu2.15), libwebkit2gtk-4.0-37-gtk2:amd64 (2.18.3-0ubuntu0.16.04.1, 2.18.4-0ubuntu0.16.04.1), gir1.2-javascriptcoregtk-4.0:amd64 (2.18.3-0ubuntu0.16.04.1, 2.18.4-0ubuntu0.16.04.1)
ErrorMessage: problèmes de dépendances - laissé non configuré
InstallationDate: Installed on 2016-12-13 (386 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
ProcCmdline: BOOT_IMAGE=/boot/vmlinuz-4.4.0-104-generic root=UUID=ff9c9c7f-49df-405f-be9c-d3ae862fa72e ro quiet splash
RelatedPackageVersions:
 dpkg 1.18.4ubuntu1.3
 apt 1.2.24
SourcePackage: clamav
Title: package clamav-freshclam 0.99.2+dfsg-0ubuntu0.16.04.2 failed to install/upgrade: problèmes de dépendances - laissé non configuré
UpgradeStatus: No upgrade log present (probably fresh install)
modified.conffile..etc.apparmor.d.usr.sbin.clamd: [deleted]
modified.conffile..etc.init.d.clamav-daemon: [deleted]
modified.conffile..etc.logcheck.ignore.d.paranoid.clamav-daemon: [deleted]
modified.conffile..etc.logcheck.ignore.d.server.clamav-daemon: [deleted]

[Christian Ehrhardt  (paelzer)]

Hi duncan,
from your log I see that some files are manually removed that could affect the tool working as it should:
modified.conffile..etc.apparmor.d.usr.sbin.clamd: [deleted]
modified.conffile..etc.init.d.clamav-daemon: [deleted]
modified.conffile..etc.logcheck.ignore.d.paranoid.clamav-daemon: [deleted]
modified.conffile..etc.logcheck.ignore.d.server.clamav-daemon: [deleted]

Then also the actual error is on half-installed:
dpkg: erreur de traitement du paquet clamav-base (--configure) :
 le paquet clamav-base n'est pas prêt pour la configuration
 configuration impossible (état actuel « half-installed »)
dpkg: des problèmes de dépendances empêchent la configuration de clamav-freshclam :
 clamav-freshclam dépend de clamav-base (>= 0.99.2+dfsg-0ubuntu0.16.04.2) ; cependant :
  Le paquet clamav-base n'est pas installé.

dpkg: erreur de traitement du paquet clamav-freshclam (--configure) :
 problèmes de dépendances - laissé non configuré
dpkg: des problèmes de dépendances empêchent la configuration de clamav-daemon :
 clamav-daemon dépend de clamav-base (= 0.99.2+dfsg-0ubuntu0.16.04.2) ; cependant :
  Le paquet clamav-base n'est pas installé.
 clamav-daemon dépend de clamav-freshclam (>= 0.99.2+dfsg) | clamav-data ; cependant :
 Le paquet clamav-freshclam n'est pas encore configuré.
  Le paquet clamav-data n'est pas installé.
  Le paquet clamav-freshclam qui fournit clamav-data n'est pas encore configuré.

First of all you have to resolve this half installed.
I'd recommend to follow [1] and similar help articles.

For your case that likely would be:
$ sudo dpkg --purge --force-remove-reinstreq clamav clamav-base clamav-freshclam clamav-data
$ sudo dpkg --configure -a
$ sudo apt update
$ sudo apt upgrade

After all is clean (I recommend a full apt update and apt upgrade afterwards) you might try to freshly re-install clamav.

[1]: https://askubuntu.com/questions/490671/fix-half-installed-package

[Christian Ehrhardt  (paelzer)]

Thank you for taking the time to report this bug and helping to make Ubuntu better.

On upgrading a service this service has to be restarted to pick up the fixes.
Rather rarely a real issue occurs that the newer version does e.g. fail with the formerly working configuration.
But most of the time what happens is, that a service was installed, but stays unconfigured or experimented with but left in a broken state.

Now on any update of the related packages that service has to be restarted, but since its config is incomplete/faulty it fails to restart.
Therefore the update of that package has to consider itself incomplete.

Depending on your particular case there are two solutions:
- either remove the offending package if you don't want to continue using it.
- Or if you do want to keep it please fix the configuration so that re-starting the service will work.

Since it seems likely to me that this is a local configuration problem, rather than a bug in Ubuntu, I'm marking this bug as Incomplete.

If indeed this is a local configuration problem, you can find pointers to get help for this sort of problem here: http://www.ubuntu.com/support/community

Or if you believe that this is really a bug, then you may find it helpful to read "How to report bugs effectively" http://www.chiark.greenend.org.uk/~sgtatham/bugs.html. We'd be grateful if you would then provide a more complete description of the problem, explain why you believe this is a bug in Ubuntu rather than a problem specific to your system, and then change the bug status back to New.

[Launchpad Janitor (janitor)]

[Expired for clamav (Ubuntu) because there has been no activity for 60 days.]