package clamav-daemon 0.99+dfsg-1ubuntu1.1 failed to install/upgrade: package is in a very bad inconsistent state; you should reinstall it before attempting configuration

[John Douglas]

Clamdrib is not working, I have tried to reinstall clamd, including dpkg --purge --force-all clamab-daemon, but every attempt fails.

ProblemType: Package
DistroRelease: Ubuntu 16.04
Package: clamav-daemon 0.99+dfsg-1ubuntu1.1
ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13
Uname: Linux 4.4.0-31-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
Date: Tue Jul 19 08:34:05 2016
ErrorMessage: package is in a very bad inconsistent state; you should reinstall it before attempting configuration
InstallationDate: Installed on 2013-09-27 (1025 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
ProcCmdline: BOOT_IMAGE=/vmlinuz-4.4.0-31-generic root=/dev/mapper/ubuntu--vg-root ro radeon.audio=1 quiet splash vt.handoff=7
RelatedPackageVersions:
 dpkg 1.18.4ubuntu1.1
 apt 1.2.12~ubuntu16.04.1
SourcePackage: clamav
Title: package clamav-daemon 0.99+dfsg-1ubuntu1.1 failed to install/upgrade: package is in a very bad inconsistent state; you should reinstall it before attempting configuration
UpgradeStatus: No upgrade log present (probably fresh install)

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Joshua Powers (powersj)]

Thank you for taking the time to report this bug and helping to make Ubuntu better.

If you could provide the output of the following commands it may be helpful:

> sudo apt clean
> sudo apt update
> sudo apt purge clamav-daemon

If that works then try reinstalling clamav-daemon again.

As you have pointed out your system is in an inconsistent state. Because the bug tracker is meant to track bugs found in Ubuntu and not general support, you may want to get help for this sort of problem here: http://www.ubuntu.com/support/community

I am going to move this bug to 'Incomplete' for now since this does not appear to be a bug in Ubuntu. If you provide more details then please move the bug back to 'New'.

[John Douglas (john-douglas)]

Josh,

Unfortunately for your diagnosis I have had to force a work around - the
problem was stopping apt - upgrade from working so as best as I can
remember what happened in response to the command set you asked me to
run was:

#apt clean : null (I run clean regularly)

#apt update : files downloaded successfully - including update to
clamav-daemon

#apt purge clamav-daemon : couldn't stop clamav-daemon

my work-around was a bit drastic

I renamed all clamav-daemon files and folders to xxxclamav-daemon and
rebooted, then I ran

#apt clean && sudo apt autoremove

#apt -f install

#dpkg --configure -a"

#apt update

#apt upgrade

and the problem has gone away

Btw - the problem occurred if I upgraded from 14.04LTS - 14.10 - 15.04 -
15.10 - 16.04; it doesn't occur moving from 14.04LTS to 16.04LTS directly.

Hope this helps

Kind regards,
John Douglas

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On 24/10/16 16:22, Joshua Powers wrote:
> Thank you for taking the time to report this bug and helping to make
> Ubuntu better.
>
> If you could provide the output of the following commands it may be
> helpful:
>
>> sudo apt clean
>> sudo apt update
>> sudo apt purge clamav-daemon
> If that works then try reinstalling clamav-daemon again.
>
> As you have pointed out your system is in an inconsistent state. Because
> the bug tracker is meant to track bugs found in Ubuntu and not general
> support, you may want to get help for this sort of problem here:
> http://www.ubuntu.com/support/community
>
> I am going to move this bug to 'Incomplete' for now since this does not
> appear to be a bug in Ubuntu. If you provide more details then please
> move the bug back to 'New'.
>
> ** Changed in: clamav (Ubuntu)
> Status: Confirmed => Incomplete
>

[Launchpad Janitor (janitor)]

[Expired for clamav (Ubuntu) because there has been no activity for 60 days.]