Cheese displays "There was an error playing video from webcam"

Bug #1653841 reported by Caige Nichols
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
cheese (Ubuntu)
Expired
Low
Unassigned

Bug Description

The video displays for a second somewhat garbled and then this error message is displayed:
"There was an error playing video from webcam"

Output of `lsusb`
Bus 001 Device 005: ID 0bda:579f Realtek Semiconductor Corp.

This is on a Razer Blade (late 2016).

There is a similar issue reported here:
https://bugs.launchpad.net/ubuntu/+source/cheese/+bug/1295247?comments=all

WORKAROUND: Change the resolution to 160x120. Anything higher causes the error message to be displayed.

ProblemType: Bug
DistroRelease: Ubuntu 16.10
Package: cheese 3.22.0-1ubuntu1
ProcVersionSignature: Ubuntu 4.8.0-32.34-generic 4.8.11
Uname: Linux 4.8.0-32-generic x86_64
ApportVersion: 2.20.3-0ubuntu8
Architecture: amd64
CurrentDesktop: Unity
Date: Tue Jan 3 17:58:09 2017
InstallationDate: Installed on 2017-01-04 (0 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
MachineType: Razer Blade
RelatedPackageVersions:
 cheese 3.22.0-1ubuntu1
 cheese-common 3.22.0-1ubuntu1
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/02/2016
dmi.bios.vendor: Razer
dmi.bios.version: E1.00
dmi.board.name: Blade
dmi.board.vendor: Razer
dmi.board.version: Late 2016
dmi.chassis.type: 9
dmi.chassis.vendor: Razer
dmi.chassis.version: Blade (Late 2016)
dmi.modalias: dmi:bvnRazer:bvrE1.00:bd09/02/2016:svnRazer:pnBlade:pvr5.04:rvnRazer:rnBlade:rvrLate2016:cvnRazer:ct9:cvrBlade(Late2016):
dmi.product.name: Blade
dmi.product.version: 5.04
dmi.sys.vendor: Razer
---
ApportVersion: 2.20.3-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC1D0p: caiges 1875 F...m pulseaudio
 /dev/snd/controlC1: caiges 1875 F.... pulseaudio
 /dev/snd/controlC0: caiges 1875 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.10
HibernationDevice: RESUME=UUID=29a06316-4f8a-449e-9773-697ad51c09a0
InstallationDate: Installed on 2017-01-04 (0 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
MachineType: Razer Blade
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.8.0-32-generic.efi.signed root=UUID=0f8db566-eb75-4829-80c8-499d764b670f ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.8.0-32.34-generic 4.8.11
RelatedPackageVersions:
 linux-restricted-modules-4.8.0-32-generic N/A
 linux-backports-modules-4.8.0-32-generic N/A
 linux-firmware 1.161
Tags: yakkety
Uname: Linux 4.8.0-32-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/02/2016
dmi.bios.vendor: Razer
dmi.bios.version: E1.00
dmi.board.name: Blade
dmi.board.vendor: Razer
dmi.board.version: Late 2016
dmi.chassis.type: 9
dmi.chassis.vendor: Razer
dmi.chassis.version: Blade (Late 2016)
dmi.modalias: dmi:bvnRazer:bvrE1.00:bd09/02/2016:svnRazer:pnBlade:pvr5.04:rvnRazer:rnBlade:rvrLate2016:cvnRazer:ct9:cvrBlade(Late2016):
dmi.product.name: Blade
dmi.product.version: 5.04
dmi.sys.vendor: Razer

Revision history for this message
Caige Nichols (caiges) wrote :
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1653841

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Caige Nichols (caiges) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Caige Nichols (caiges) wrote : CRDA.txt

apport information

Revision history for this message
Caige Nichols (caiges) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Caige Nichols (caiges) wrote : IwConfig.txt

apport information

Revision history for this message
Caige Nichols (caiges) wrote : JournalErrors.txt

apport information

Revision history for this message
Caige Nichols (caiges) wrote : Lspci.txt

apport information

Revision history for this message
Caige Nichols (caiges) wrote : Lsusb.txt

apport information

Revision history for this message
Caige Nichols (caiges) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Caige Nichols (caiges) wrote : ProcEnviron.txt

apport information

Revision history for this message
Caige Nichols (caiges) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Caige Nichols (caiges) wrote : ProcModules.txt

apport information

Revision history for this message
Caige Nichols (caiges) wrote : PulseList.txt

apport information

Revision history for this message
Caige Nichols (caiges) wrote : RfKill.txt

apport information

Revision history for this message
Caige Nichols (caiges) wrote : UdevDb.txt

apport information

Revision history for this message
Caige Nichols (caiges) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
affects: linux (Ubuntu) → cheese (Ubuntu)
Revision history for this message
penalvch (penalvch) wrote :

Caige Nichols, thank you for reporting this and helping make Ubuntu better.

To see if this is already resolved in Ubuntu, could you please test http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

description: updated
Changed in cheese (Ubuntu):
importance: Undecided → Low
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for cheese (Ubuntu) because there has been no activity for 60 days.]

Changed in cheese (Ubuntu):
status: Incomplete → Expired
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