Ubuntu

The prompt asking for media removal is not shown at the end of the installation

Reported by Alessandro Menti on 2012-03-27
100
This bug affects 18 people
Affects Status Importance Assigned to Milestone
casper (Ubuntu)
High
Stéphane Graber
Precise
High
Stéphane Graber

Bug Description

*** Edit ***
This bug affects Ubuntu and other flavours as well and yes, it is alive and doing well with Saucy as well.

See: https://bugs.launchpad.net/ubuntu/+source/casper/+bug/966480/comments/22

*** End of Edit ***

At the end of the installation, just after clicking on "Reboot Now" to restart the computer, the graphical environment is shut down and the TERM signal is sent, asking all processes to terminate. However, the prompt asking the user to remove the CD and press Enter is not shown (the CD is ejected, then the system hangs).

Tested on today's (27 March 2012) KUbuntu Precise daily ISO in a VirtualBox VM (using VirtualBox 4.1.8, 1 GiB of RAM, 16 GiB HD, 4 CPUs, EFI disabled).
---
ApportVersion: 1.95-0ubuntu1
Architecture: amd64
DistroRelease: Ubuntu 12.04
InstallCmdLine: file=/cdrom/preseed/kubuntu.seed boot=casper maybe-ubiquity initrd=/casper/initrd.lz quiet splash -- debian-installer/language=it keyboard-configuration/layoutcode?=it
InstallationMedia: Kubuntu 12.04 LTS "Precise Pangolin" - Beta amd64 (20120327)
Package: ubiquity (not installed)
ProcEnviron:
 LANGUAGE=
 TERM=xterm
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 3.2.0-20.32-generic 3.2.12
Tags: precise ubiquity-2.10.3
Uname: Linux 3.2.0-20-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo

apport information

tags: added: apport-collected ubiquity-2.10.3
description: updated

apport information

apport information

description: updated
summary: - The prompt asking for media remotion is not shown at the end of the
+ The prompt asking for media removal is not shown at the end of the
installation
affects: ubiquity (Ubuntu) → casper (Ubuntu)
Changed in casper (Ubuntu):
importance: Undecided → High
Steve Langasek (vorlon) on 2012-03-29
tags: added: rls-mgr-p-tracking
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in casper (Ubuntu):
status: New → Confirmed
tags: added: qa-daily-testing
Kate Stewart (kate.stewart) wrote :

Making sure this is targetted properly to precise, so it gets looked at. Seems to be stalled out.

Changed in casper (Ubuntu Precise):
status: New → Confirmed
importance: Undecided → High
milestone: none → ubuntu-12.04.1
tags: added: rls-p-tracking
removed: rls-mgr-p-tracking
Changed in casper (Ubuntu):
assignee: nobody → Stéphane Graber (stgraber)
Changed in casper (Ubuntu Precise):
assignee: nobody → Stéphane Graber (stgraber)
Changed in casper (Ubuntu):
status: Confirmed → Incomplete
Changed in casper (Ubuntu Precise):
status: Confirmed → Incomplete
Changed in casper (Ubuntu):
status: Incomplete → Triaged
Changed in casper (Ubuntu Precise):
status: Incomplete → Triaged
Stéphane Graber (stgraber) wrote :

Can someone still reproduce this on Quantal?

I don't see any reason why it'd be fixed (no change in casper that'd explain it), but I'm clearly unable to reproduce here.
I tried around 15 reboots, all of whom showed the message and rebooted fine when pressing enter.

If someone can reproduce this reliably, please comment so I can try and get more debug information.

Changed in casper (Ubuntu):
status: Triaged → Incomplete
Stéphane Graber (stgraber) wrote :

Untargeting from the point release as there's no reliable reproducer and no idea of where the bug actually is.

Changed in casper (Ubuntu Precise):
milestone: ubuntu-12.04.1 → none
Stéphane Graber (stgraber) wrote :

Ok, we had an idea of what might go wrong and I'm now preparing an upload that tries to address that.

On 2013-04-23 19:38, Stéphane Graber wrote:
> Ok, we had an idea of what might go wrong and I'm now preparing an
> upload that tries to address that.
>
Great, let's hope it will fix the bug for the different instances where
it appears :-)

Launchpad Janitor (janitor) wrote :

This bug was fixed in the package casper - 1.331

---------------
casper (1.331) raring; urgency=low

  * Re-order the eject code so that the message is rendered before the eject
    which should fix the case where fonts or other bits are missing and the
    message can't be rendered. (LP: #966480)
  * Also detect swap space on virtio.
 -- Stephane Graber <email address hidden> Tue, 23 Apr 2013 19:46:18 +0200

Changed in casper (Ubuntu):
status: Incomplete → Fix Released
Nightfall (someoneelse) wrote :

Kubuntu raring final iso, Samsung NC10:

Running as live system for testing (from flash drive):
First try: Splash (kubuntu-logo) is displayed during shutdown, but no "Please remove media..." message;
second try: no splash is displayed (and no message on the terminal which is visible instead).
Shutdown completes after pressing Return (if I remember correctly).

After installation (from flash drive):
No splash is displayed (blank, black screen if I remember correctly) - shutdown completes after pressing Return.

(Also see bug #1170421 for testing with pre-release isos - maybe it's not (only) a casper bug.)

sudodus (nio-wiklund) wrote :

I think this bug still affects Lubuntu Saucy i686, when running a live session (without installing).

I would expect a prompt to remove the live media and press ENTER. I think it exists, but is 'hidden behind' the graphics screen with the dots, because it is shown in text mode (as seen for example in Lubuntu Raring running in VirtualBox).

sudodus (nio-wiklund) wrote :

This bug is still alive in Lubuntu Saucy Alpha 2 desktop 32-bit

Erick Brunzell (lbsolost) wrote :

This also effects Ubuntu GNOME Saucy Beta 2 images. I personally find that it's more likely to occur if running the installation from the main menu than running the installation from the live DE.

Erick Brunzell (lbsolost) wrote :

Could someone please change the status of this bug to reflect that it effects Saucy images?

I can't figure out how to do that :^/

sudodus (nio-wiklund) wrote :

I was happy to report that I did *not* find it in Lubuntu Saucy Beta 2 :-)

@Lance: Where and how do you see this bug in a current version of Saucy? Did it come back again, or is it only in Ubuntu Gnome? What do you mean by 'running the installation from the main menu'?

Erick Brunzell (lbsolost) wrote :

@nio,

Simply start by choosing "install" rather than booting to the live DE. At the end of the installation when asked to restart and clicking on "restart" the CD/DVD ejects as expected but no message is displayed.

With no message being displayed it leaves one wondering what to do, possibly leading to a hard reset when not needed.

Erick Brunzell (lbsolost) wrote :

BTW I'm testing on bare metal so this may not appear in a VM.

sudodus (nio-wiklund) wrote :

I see. I have tested on bare metal as well as in a VM, but I have used dd-cloned USB pendrives, not CDs, so that is a difference. And I have only tested Lubuntu.

Have you seen the problem with Lubuntu or only Ubuntu Gnome?

Erick Brunzell (lbsolost) wrote :

I've seen it with Lubuntu, Ubuntu, Ubuntu GNOME, and Edubuntu.

sudodus (nio-wiklund) wrote :

Obviously the bug is still alive, although I haven't seen it lately. I'll keep looking for it.

amjjawad (amjjawad) wrote :

Long story short:

1- Bug is still alive
2- Happens with LiveCD/LiveDVD
3- It is NOT happening with LiveUSB - whenever you use LiveUSB, once you click on "Restart" after the installation is done, it will reboot your machine without any message at all. Which is, different behaviour.
4- I think this bug: https://bugs.launchpad.net/ubuntu/+source/ubiquity/+bug/1194895 is a duplicate of this one.

Thanks!

P.S.
This is NOT flavour specific, this is Ubuntu + other flavours bug.

amjjawad (amjjawad) on 2013-10-02
tags: added: sacuy
description: updated
description: updated
Daniel Manrique (roadmr) on 2013-10-02
tags: added: saucy
removed: sacuy
Erick Brunzell (lbsolost) wrote :

In Ubuntu GNOME Saucy 20131017 the proper text seems to display OK if installation is started from the live DE but not if choosing Install directly from either boot menu option.

Colin Watson (cjwatson) wrote :

Reopening as we've had a number of reports with saucy.

Changed in casper (Ubuntu):
status: Fix Released → Triaged
Erick Brunzell (lbsolost) wrote :

ATM I can't reproduce this on Lubuntu so it may be limited to Ubuntu GNOME only, and my test hardware is not playing well with Ubuntu itself so I can't be quite sure :^(

sudodus (nio-wiklund) wrote :

I had this issue with the Lubuntu release candidate today, reported in: 'Install (manual partitioning) in Lubuntu Desktop i386 for Saucy Daily ', so it affects Lubuntu too.

Erick Brunzell (lbsolost) wrote :

@ sudodus,

I had seen bug #1238836 while testing Lubuntu live images circa 20131015, but I don't think it's an actual duplicate???

But maybe they're related in some way?

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