Xubuntu Oneiric does not display "remove cd and hit Enter to continue" when installing from desktop cd

Bug #872472 reported by Charlie Kravetz on 2011-10-11
This bug affects 5 people
Affects Status Importance Assigned to Milestone
casper (Ubuntu)

Bug Description

RELEASE: Oneiric Ocelot
CD/DVD VARIANT: 64bit Xubuntu desktop cd
ISO BUILD: 2011-10-11

SYMPTOMS: After completing the installation, the message to restart or continue appears on the desktop. Hitting restart results in a text screen, with the plymouth throbber. When the throbber stops, the cd tray opens.


1. Download and burn to cd the 64bit desktop image.
2. Install from either the menu or the live session icon
3. Observe when the installation finishes, the message on the desktop.
4. hit enter to continue to restart
5. Note their is no prompt after the cd tray opens. The user must know to remove the disk, and hit ENTER to continue.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: plymouth 0.8.2-2ubuntu28
ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
Uname: Linux 3.0.0-12-generic x86_64
ApportVersion: 1.23-0ubuntu3
Architecture: amd64
Date: Tue Oct 11 13:41:00 2011
DefaultPlymouth: /lib/plymouth/themes/xubuntu-logo/xubuntu-logo.plymouth
InstallationMedia: Xubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111011)
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-12-generic root=UUID=e791438c-dc97-4460-87f7-ea14acf5c086 ro quiet splash vt.handoff=7
 PATH=(custom, no user)
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-12-generic root=UUID=e791438c-dc97-4460-87f7-ea14acf5c086 ro quiet splash vt.handoff=7
SourcePackage: plymouth
TextPlymouth: /lib/plymouth/themes/xubuntu-text/xubuntu-text.plymouth
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/08/2005
dmi.bios.vendor: Award BIOS for Intel
dmi.bios.version: GC11010N.86A.0303.2005.1108.2057
dmi.board.name: D101GGC
dmi.board.vendor: Intel Corporation
dmi.board.version: AAD35788-305
dmi.chassis.type: 3
dmi.modalias: dmi:bvnAwardBIOSforIntel:bvrGC11010N.86A.0303.2005.1108.2057:bd11/08/2005:svn:pn:pvr:rvnIntelCorporation:rnD101GGC:rvrAAD35788-305:cvn:ct3:cvr:

Charlie Kravetz (charlie-tca) wrote :
Charlie Kravetz (charlie-tca) wrote :
Charlie Kravetz (charlie-tca) wrote :
Charlie Kravetz (charlie-tca) wrote :
tags: added: iso-testing
Steve Langasek (vorlon) wrote :

This looks like a repeat of bug #539027, which is still open. Are there any other messages shown on the console at this point? Has this only started happening with the latest candidate image? Is it consistently reproducible across multiple install tests in the hardware in question?

Changed in plymouth (Ubuntu):
status: New → Incomplete
Pjotr12345 (computertip) wrote :

Almost the same here. One difference: on my laptop, the system freezes entirely, after ejecting the Xubuntu Oneiric CD (final edition). Hitting Enter does not help; only a hard reboot by pressing the power button. This was also the case with a daily build of a couple of days ago, so it's consistent.

Note that the Ubuntu Oneiric Desktop CD doesn't have this problem on the same laptop; it's Xubuntu-only.

I have raised this issue with the Xubuntu Oneiric Desktop CD, on the Dutch Ubuntu forum. Some people reported that they did not encounter this problem, so not all hardware is affected, apparently.

Charlie Kravetz (charlie-tca) wrote :

The only messages displayed when plymouth does not cover them are the standard messages I have seen shutting down without any splash screen. Those times that the plymouth splash screen covers everything, there is no message displayed.

Changed in plymouth (Ubuntu Precise):
status: Incomplete → New
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Steve Langasek (vorlon) wrote :

Ok. Reassigning to casper; there's nothing magic about plymouth's code here, it displays the messages it's asked to. So if plymouth is showing but the message is not, sounds like the problem lies on the other side.

affects: plymouth (Ubuntu Precise) → casper (Ubuntu Precise)
Changed in casper (Ubuntu Precise):
status: New → Confirmed
Changed in casper (Ubuntu):
status: New → Confirmed
tags: added: testcase
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in casper (Ubuntu):
status: New → Confirmed
Changed in casper (Ubuntu Precise):
importance: Undecided → Medium

I saw this on an install of xubuntu 11.10 i386 on a Thinkpad T42 laptop, so I tried booting up the CD and shutting down again. Out of maybe 12 shutdowns it froze 3 times. Intermittent, difficult to reproduce. It looks a lot like bug #628630 - the code that Colin Watson identified there in /etc/init.d/casper do_stop() appears to be the same point where this hangs. And by hang, I don't mean a kernel style hang or freeze, I just mean there is no "Please remove installation" message, but I can switch virtual terminals and hit enter on the console and it gets echoed back. The hang point seems to be (I typed this out on another PC):

The system is going down for halt NOW!
acpid: exiting
Checking for running unattended-upgrades
 * Stopping bluetooth [ OK ]
 * Asking all remaining processes to terminate... [ OK ]
 * Killing all remaining processes... [fail]
modem-manager[1144]: <info> Caught signal 15, shutting down...

nm-dispatcher.action: Caught signal 15, shutting down..
 * Deconfiguring network interfaces... [ OK ]
 * Unmounting temporary filesystems... [ OK ]
 * Deactivating swap... [ OK ]
 * Stopping remaining crypto disks... [ OK ]
 * Stopping early crypto disks... [ OK ]
umount: /run/lock: not mounted


Please remove installation media and close the tray (if any) then press ENTER:
 * Will now halt

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