Booting Ubuntu 21.04 from DVD takes more than 30 minutes and its environment are corrupted

Bug #1930880 reported by Mitsuya Shibata
56
This bug affects 11 people
Affects Status Importance Assigned to Milestone
Release Notes for Ubuntu
Fix Committed
Undecided
Unassigned
casper (Ubuntu)
Triaged
Medium
Unassigned
Jammy
Triaged
Medium
Unassigned
Kinetic
Triaged
Medium
Unassigned

Bug Description

Booting Ubuntu 21.04 from DVD takes more than 30 minutes, and fails to start "Ubuntu Live CD installer" and many services.

How to reproduce:

- Burn Ubuntu 21.04 installer to DVD-R.
- Start-up PC from the DVD-R.
- Wait until the instaleler is displayed.

Expected result:

- Startup installer in 10 minutes at longest.

Actual result:

- Takes more than 30 minutes and so.
- Failed to start installer and show up live desktop environment.

Workaround:

- Set "fsck.mode=skip" to the kernel boot params (after /casper/vmlinuz) via GRUB menu entry.

Notes:

- Integrity check is passed with the DVD-R too.
- USB boot can boot in less than few minutes.
- The results is the same in both of UEFI and Legacy BIOS.

Details:

From 21.04, the casper package will execute integrity check (casper-md5check.service) in any boot time.

However intergrity check is very heavy task for physical DVD drive, it will waste CPU time.
Therefore many services -- include NetworkManager and related network tasks -- will be timeouted,
and then ubiquity and others doesn't startup.

Finally interity check is finished after tens of minutes, desktop environment will be work.

I attached journalctl log, many services are reached to timeout.

$ egrep -i " time o| time[do]" journalctl.log
Jun 04 06:04:04 ubuntu systemd[1]: NetworkManager.service: start operation timed out. Terminating.
Jun 04 06:04:05 ubuntu systemd[1]: networkd-dispatcher.service: start operation timed out. Terminating.
Jun 04 06:04:05 ubuntu systemd[1]: snapd.service: start operation timed out. Terminating.
Jun 04 06:04:06 ubuntu systemd[1]: thermald.service: start operation timed out. Terminating.
Jun 04 06:04:07 ubuntu systemd[1]: udisks2.service: start operation timed out. Terminating.
Jun 04 06:04:07 ubuntu systemd[1]: wpa_supplicant.service: start operation timed out. Terminating.
Jun 04 06:04:29 ubuntu systemd[1]: ModemManager.service: start operation timed out. Terminating.
Jun 04 06:05:44 ubuntu systemd[1]: snapd.service: start operation timed out. Terminating.
Jun 04 06:06:06 ubuntu dbus-daemon[1316]: [system] Failed to activate service 'fi.w1.wpa_supplicant1': timed out (service_start_timeout=25000ms)
Jun 04 06:06:15 ubuntu sh[1463]: error: cannot communicate with server: timeout exceeded while waiting for response
Jun 04 06:06:15 ubuntu snap[1461]: error: cannot communicate with server: timeout exceeded while waiting for response
Jun 04 06:07:18 ubuntu systemd[1]: snapd.service: start operation timed out. Terminating.
Jun 04 06:08:01 ubuntu snapd[1553]: daemon.go:440: adjusting startup timeout by 55s (pessimistic estimate of 30s plus 5s per snap)
Jun 04 06:11:25 ubuntu systemd[1687]: pulseaudio.service: start operation timed out. Terminating.
Jun 04 06:11:25 ubuntu systemd[1687]: tracker-extract.service: start operation timed out. Terminating.
Jun 04 06:11:25 ubuntu systemd[1687]: tracker-miner-fs.service: start operation timed out. Terminating.
Jun 04 06:12:56 ubuntu systemd[1687]: tracker-miner-fs.service: start operation timed out. Terminating.
Jun 04 06:12:57 ubuntu systemd[1687]: tracker-extract.service: start operation timed out. Terminating.
Jun 04 06:13:25 ubuntu dbus-daemon[1712]: [session uid=999 pid=1712] Failed to activate service 'org.gnome.OnlineAccounts': timed out (service_start_timeout=120000ms)
Jun 04 06:14:35 ubuntu systemd[1687]: tracker-extract.service: start operation timed out. Terminating.
Jun 04 06:16:01 ubuntu snapd[2629]: daemon.go:440: adjusting startup timeout by 30s (pessimistic estimate of 30s plus 5s per snap)
Jun 04 06:16:06 ubuntu systemd[1687]: <email address hidden>: start operation timed out. Terminating.
Jun 04 06:16:11 ubuntu systemd[1687]: <email address hidden>: State 'stop-sigterm' timed out. Killing.
Jun 04 06:17:43 ubuntu systemd[1687]: <email address hidden>: start operation timed out. Terminating.
Jun 04 06:17:48 ubuntu systemd[1687]: <email address hidden>: State 'stop-sigterm' timed out. Killing.
Jun 04 06:19:19 ubuntu systemd[1687]: <email address hidden>: start operation timed out. Terminating.
Jun 04 06:19:24 ubuntu systemd[1687]: <email address hidden>: State 'stop-sigterm' timed out. Killing.
Jun 04 06:20:08 ubuntu gnome-shell[2760]: Error loading calendars: Error calling StartServiceByName for org.gnome.Shell.CalendarServer: Timeout was reached
Jun 04 06:20:14 ubuntu gnome-session[2260]: gnome-session-binary[2260]: GnomeDesktop-WARNING: Could not create transient scope for PID 2830: Timeout was reached
Jun 04 06:20:14 ubuntu gnome-session-binary[2260]: GnomeDesktop-WARNING: Could not create transient scope for PID 2830: Timeout was reached
Jun 04 06:20:14 ubuntu gnome-session[2260]: gnome-session-binary[2260]: GnomeDesktop-WARNING: Could not create transient scope for PID 2831: Timeout was reached
Jun 04 06:20:14 ubuntu gnome-session[2260]: gnome-session-binary[2260]: GnomeDesktop-WARNING: Could not create transient scope for PID 2832: Timeout was reached
Jun 04 06:20:14 ubuntu gnome-session[2260]: gnome-session-binary[2260]: GnomeDesktop-WARNING: Could not create transient scope for PID 2833: Timeout was reached
Jun 04 06:20:14 ubuntu gnome-session[2260]: gnome-session-binary[2260]: GnomeDesktop-WARNING: Could not create transient scope for PID 2834: Timeout was reached
Jun 04 06:20:14 ubuntu gnome-session[2260]: gnome-session-binary[2260]: GnomeDesktop-WARNING: Could not create transient scope for PID 2839: Timeout was reached
Jun 04 06:20:14 ubuntu gnome-session-binary[2260]: GnomeDesktop-WARNING: Could not create transient scope for PID 2831: Timeout was reached
Jun 04 06:20:14 ubuntu gnome-session-binary[2260]: GnomeDesktop-WARNING: Could not create transient scope for PID 2832: Timeout was reached
Jun 04 06:20:14 ubuntu gnome-session-binary[2260]: GnomeDesktop-WARNING: Could not create transient scope for PID 2833: Timeout was reached
Jun 04 06:20:14 ubuntu gnome-session-binary[2260]: GnomeDesktop-WARNING: Could not create transient scope for PID 2834: Timeout was reached
Jun 04 06:20:14 ubuntu gnome-session-binary[2260]: GnomeDesktop-WARNING: Could not create transient scope for PID 2839: Timeout was reached
Jun 04 06:20:20 ubuntu dbus-daemon[1316]: [system] Failed to activate service 'org.freedesktop.PackageKit': timed out (service_start_timeout=25000ms)
Jun 04 06:20:22 ubuntu dbus-daemon[1316]: [system] Failed to activate service 'org.freedesktop.ModemManager1': timed out (service_start_timeout=25000ms)
Jun 04 06:20:22 ubuntu geoclue[2789]: Failed to connect to ModemManager: Error calling StartServiceByName for org.freedesktop.ModemManager1: Timeout was reached
Jun 04 06:20:34 ubuntu gnome-session[2260]: gnome-session-binary[2260]: GnomeDesktop-WARNING: Failed to acquire idle monitor object manager: Timeout was reached
Jun 04 06:20:34 ubuntu gnome-session-binary[2260]: GnomeDesktop-WARNING: Failed to acquire idle monitor object manager: Timeout was reached
Jun 04 06:20:50 ubuntu gsd-xsettings[2821]: Failed to get current display configuration state: Timeout was reached
Jun 04 06:20:58 ubuntu gsd-media-keys[2812]: Failed to create proxy for screencast: Error calling StartServiceByName for org.gnome.Shell.Screencast: Timeout was reached
Jun 04 06:21:12 ubuntu gsd-power[2813]: Could not create GnomeRRScreen: Timeout was reached
Jun 04 06:21:15 ubuntu gsd-xsettings[2821]: Failed to get current display configuration state: Timeout was reached
Jun 04 06:21:16 ubuntu gsd-color[2807]: failed to connect to colord: Error calling StartServiceByName for org.freedesktop.ColorManager: Timeout was reached
Jun 04 06:21:16 ubuntu dbus-daemon[1316]: [system] Failed to activate service 'org.freedesktop.ColorManager': timed out (service_start_timeout=25000ms)
Jun 04 06:21:38 ubuntu systemd[1687]: org.gnome.SettingsDaemon.XSettings.service: start operation timed out. Terminating.
Jun 04 06:21:39 ubuntu dbus-daemon[1712]: [session uid=999 pid=1712] Failed to activate service 'org.gnome.Shell.CalendarServer': timed out (service_start_timeout=120000ms)
Jun 04 06:21:40 ubuntu gsd-xsettings[2821]: Failed to get animations-enabled state: Timeout was reached
Jun 04 06:21:41 ubuntu gsd-color[2807]: failed to get screens: Timeout was reached
Jun 04 06:22:03 ubuntu dbus-daemon[1712]: [session uid=999 pid=1712] Failed to activate service 'org.freedesktop.FileManager1': timed out (service_start_timeout=120000ms)
Jun 04 06:22:08 ubuntu gsd-xsettings[3021]: Failed to get current display configuration state: Timeout was reached
Jun 04 06:22:34 ubuntu gsd-xsettings[3021]: Failed to get current display configuration state: Timeout was reached
Jun 04 06:23:00 ubuntu gsd-xsettings[3021]: Failed to get animations-enabled state: Timeout was reached
Jun 04 06:23:29 ubuntu gnome-shell[2760]: Error calling StartServiceByName for org.freedesktop.PackageKit: Failed to activate service 'org.freedesktop.PackageKit': timed out (service_start_timeout=25000ms)
Jun 04 06:23:29 ubuntu gnome-shell[2760]: Gio.DBusError: Error calling StartServiceByName for org.freedesktop.FileManager1: Failed to activate service 'org.freedesktop.FileManager1': timed out (service_start_timeout=120000ms)
Jun 04 06:25:18 ubuntu org.gnome.Evolution-alarm-notify.desktop[2831]: Error calling StartServiceByName for org.gnome.evolution.dataserver.Sources5: Timeout was reached
Jun 04 06:26:49 ubuntu gnome-shell[2760]: Received error from DBus search provider org.gnome.Calendar.desktop during XUbuntuCancel: Gio.IOErrorEnum: Timeout was reached
Jun 04 06:27:01 ubuntu gsd-media-keys[3189]: # Error creating terminal: Timeout was reached
Jun 04 06:27:01 ubuntu org.gnome.Terminal.desktop[3266]: # Error creating terminal: Timeout was reached
Jun 04 06:27:19 ubuntu gnome-calendar[3202]: Failed to open/connect to calendar: Unable to connect to “Personal”: Error calling StartServiceByName for org.gnome.evolution.dataserver.Calendar8: Timeout was reached
Jun 04 07:03:42 ubuntu snapd[3866]: daemon.go:440: adjusting startup timeout by 35s (pessimistic estimate of 30s plus 5s per snap)

Tags: fr-2009
Revision history for this message
Mitsuya Shibata (cosmos-door) wrote :
Revision history for this message
Mitsuya Shibata (cosmos-door) wrote :

And result of systemd-analyze:

1h 10min 36.589s casper-md5check.service
    6min 25.653s ubiquity.service
    2min 18.423s plymouth-quit-wait.service
     2min 1.331s snapd.seeded.service
    1min 36.987s networkd-dispatcher.service
    1min 26.938s apport.service
    1min 25.643s snapd.hold.service
    1min 23.503s ModemManager.service
    1min 19.831s bluetooth.service
    1min 19.569s packagekit.service
    1min 11.968s rsyslog.service
     1min 6.454s gpu-manager.service
     1min 2.006s NetworkManager.service
         57.190s cups.service
         49.711s accounts-daemon.service
         40.643s dev-sr0.device

Revision history for this message
Jambolpe Slopigo (compressor-os) wrote :

Kubuntu 21.04

I wrote the ISO to a couple of DVD-RW.
I tested the discs on 2 other machines, completely different motherboards, CPUs, DVD drivers.
One of them says
[FAILED] Failed to start Snap Daemon.Card State... submit kernel crash signature
[FAILED] Failed to start Ubuntu live CD installer.

One of them says
[FAILED] Failed to start Modem Manager.
[FAILED] Failed to start Snap Daemon.for details.d submit submit kernel crash signature
[FAILED] Failed to start Ubuntu live CD installer.

I also tried writing the ISO to a USB stick using some tool. Booting from the USB stick and installing Kubuntu 21.04 worked fine.
So, there is something specifically wrong with installing from DVD.
A couple of other people have the same problem. I haven't encountered a person for whom install from DVD worked.

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in casper (Ubuntu):
status: New → Confirmed
Revision history for this message
Attila C. YILMAZLAR (attilayilmazlar) wrote (last edit ):

I confirm problem with 21.04 and 21.10

I can not get a screenshot where the pc halts.
I took a picture and attached here.
On the same computer installer starts from USB without problem.

Thanks

Revision history for this message
James Daube (jadaube2) wrote :

I can confirm this exact same problem with Ubuntu 21.10 live DVD in a Dell Inspiron N4110, a Dell Latitude E5430 with 16gb of ram, and an Acer Predator AG3610 with 6GB of RAM.I tried redownloading the media and burning to a different DVD brand on a different burner and got the same result.

The cli read the following failures:

Failes unmounting /cdrom
Failed to start Snap Daemon
Failed to start Ubuntu live CD installer

The desktop eventually loaded but barely functioned. No snap apps were available.

To date, I have not gotten a 21.10 live DVD to work with any system correctly.

tags: added: rls-jj-incoming
tags: added: fr-2009
tags: removed: rls-jj-incoming
Changed in casper (Ubuntu Jammy):
importance: Undecided → Medium
Changed in ubuntu-release-notes:
status: New → Fix Committed
Changed in casper (Ubuntu Jammy):
status: Confirmed → Triaged
description: updated
Revision history for this message
Raquel Montanana Grau (lusciousblue) wrote :

I have tried running the live DVD of 22.04 with the workaround and I am not able to make it work. The DVD drive struggles and services start to timeout and fail on startup. Including Snap Daemon and Network Manager

Revision history for this message
Jim Kleckner (jek-ubuntu) wrote :

I was able to get this to work using the workaround "fsck.mode=skip" with the 22.04 desktop DVD.

Revision history for this message
Janne Säilynkangas (kyyla) wrote :

I can confirm this on 22.04 LTS. Affects both Ubuntu and Xubuntu images.
It is impossible to install from a DVD.

Three different computers, three different (verified both media and drive) DVD-R's, three different drives, all behave similar:

- The splash screen after selecting "Try or install Ubuntu" just takes forever and then throws "Failed to start Ubuntu Live CD installer". Meanwhile the DVD shoeshining goes on.
- Removing the "quiet splash" from the grub menu indicated that the services are timeoutting (f.ex. Snap Daemon and Network Manager)
- Adding the "fsck.mode=skip" yielded a successful install on all three computers.

Revision history for this message
fmaug (mauger) wrote :

I had the same symptoms than the ones reported above by Janne and Raquel for a Xubuntu 22.04 Live DVD:
- I first checked the iso file (checksum ok) => I got "Failed to start Ubuntu Live CD installer" after ~15 minutes, then again after ~15 minutes more I got an almost frozen install Desktop with no way to continue + DVD very buzy
- I used another DVD => failed again
- I used boot option "nomodeset" => failed again
- I finally used boot option "fsck.mode=skip" => then the installation has started and was successful
Many thanks for the trick.

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