Cannot access camera

Bug #1604403 reported by dinamic
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Canonical System Image
Confirmed
Undecided
Bill Filler
camera-app (Ubuntu)
New
Undecided
Unassigned

Bug Description

Cannot access camera (see attached screenshots), it happened out of the blue while taking pictures, the camera app has access to hardware [c2]
you need to restart the phone to use the camera again

arale rc-proposed/ r381

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dinamic (dinamic6661) wrote :
description: updated
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dinamic (dinamic6661) wrote :
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dinamic (dinamic6661) wrote :

:~/.cache/upstart$ cat cameraservice-trust-stored.log
I0719 15:15:14.224957 2707 cached_agent_glog_reporter.cpp:32] CachedAgent::authenticate_request_with_parameters: Application pid: 3862 Application uid: 32011 Application id: com.ubuntu.camera_camera Cached request: Request(from: com.ubuntu.camera_camera, feature: 0, when: 1440758640737032868, answer: granted)
I0719 15:22:27.139634 2523 cached_agent_glog_reporter.cpp:32] CachedAgent::authenticate_request_with_parameters: Application pid: 4101 Application uid: 32011 Application id: com.ubuntu.camera_camera Cached request: Request(from: com.ubuntu.camera_camera, feature: 0, when: 1440758640737032868, answer: granted)
I0719 15:22:43.787595 2522 cached_agent_glog_reporter.cpp:32] CachedAgent::authenticate_request_with_parameters: Application pid: 4221 Application uid: 32011 Application id: com.ubuntu.camera_camera Cached request: Request(from: com.ubuntu.camera_camera, feature: 0, when: 1440758640737032868, answer: granted)
I0719 15:26:46.603322 2475 cached_agent_glog_reporter.cpp:32] CachedAgent::authenticate_request_with_parameters: Application pid: 4173 Application uid: 32011 Application id: com.ubuntu.camera_camera Cached request: Request(from: com.ubuntu.camera_camera, feature: 0, when: 1440758640737032868, answer: granted)

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dinamic (dinamic6661) wrote :
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dinamic (dinamic6661) wrote :

you can also see in this vide 1:50 https://www.youtube.com/watch?v=LGt2zA7nux4

but this is after closing the unresponsive camera app, but it also happens out of the blue

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Daniel McGuire (danielmcguire) wrote :

Can confirm happened on Turbo stable yesterday out of the blue too. Camera had permissions to access hardware but still nothing, hard to hard reset.

Changed in canonical-devices-system-image:
assignee: nobody → Bill Filler (bfiller)
status: New → Confirmed
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dinamic (dinamic6661) wrote :

um.. i think it's because i use HDR? i disabled HDR and now the camera doesn't crash and bun.

so.. enable HDR, take a couple of photos, the camera should lock. and then you'll see that error dialogue

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