Colors of the main camera are always distorted

Bug #1581642 reported by East on 2016-05-13
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
camera-app (Ubuntu)
High
Unassigned

Bug Description

BQ Acquaris E5 HD Ubuntu Edition, OTA-10.1, Ubuntu 15.04-armhf (20160408-211605), VEGETA01A-S23A_BQ_L100EN_2012_160408
Camera app version 3.0.0.649
Main camera distorts colors, white color becomes pink, other colors become greener
The second camera (5 MegaPixels) works well.

East (east-v) wrote :
East (east-v) wrote :

OTA-10.1
Ubuntu 15.04-armhf (20160408-211605)

VEGETA01A-S23A_BQ_L100EN_2012_160408

East (east-v) wrote :

If the main camera is covered completely (phone lays on camera), something is displayed in the right down corner of the screen.

East (east-v) on 2016-05-14
description: updated
East (east-v) wrote :

Another photo demonstrating this bag

East (east-v) on 2016-05-15
summary: - Colors of the main camera is always distorted
+ Colors of the main camera are always distorted
East (east-v) on 2016-05-15
description: updated
East (east-v) wrote :

Another photo

East (east-v) wrote :

This video shows the problem
https://yadi.sk/i/_-f5Ccd4s7Bds

East (east-v) on 2016-05-30
description: updated
East (east-v) wrote :

Updated to 15.04 OTA-11. Nothing changed

East (east-v) wrote :

Updated to 3.0.0.652. No changes

East (east-v) wrote :

I reset device but main camera doesn't work.

East (east-v) wrote :

I executed some commands
$: dpkg --get-selections > ~/file.log

After it I found only "cameraplugin-aal" that contains word "camera". Then I executed:
$: ubuntu-bug cameraplugin-aal

Logs attached

East (east-v) wrote :
Changed in camera-app (Ubuntu):
importance: Undecided → High
East (east-v) wrote :

Can I help you to find out the problem?
I'll do everything I can

East (east-v) wrote :

Could it be the hardware issue (factory defect)? How to find out it?

East (east-v) wrote :

Updated to 3.0.0.656. Still no changes

East (east-v) wrote :

Device returned to manufacturer

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