Comment 4 for bug 9704

Matt Zimmerman (mdz) wrote :

(In reply to comment #2)
> (In reply to comment #1)
> I just mentioned this bug to my girlfriend. She read this comment, and became
> very upset by the impression that:
> 1. bug reports are being silently ignored and/or eaten

This is misleading. The proper way to report a bug is to use BUgzilla directly,
or the "Bug report tool" option in the menu. It just happens that when a
program crashes, bug-buddy is launched automatically, and there wasn't time
before the release to get that properly integrated with Bugzilla.

bug-buddy, I think, by default sends bug reports upstream to GNOME via sendmail,
which won't work unless the user configures the mail system.

> 2. this is intentional, because Ubuntu wants to be "exclusive" about the bug
> reports it gets

This is erroneous.

> 3. Ubuntu developers don't care about bug reporters wasting their effort on
> bug reports that get silently eaten

And this is inflammatory.

> She, like me, has written several reports in bug-buddy since installing Ubuntu.
> Her conclusion from all this is that Ubuntu probably doesn't want her bugzilla
> reports either.

This is not the case.

> Matt, would you mind clarifying your comments?

I hope I have.