brasero can't find CD drive

Bug #497568 reported by Adam Gundy on 2009-12-16
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
brasero (Ubuntu)
Low
Unassigned

Bug Description

Binary package hint: brasero

karmic. brasero 2.28.2-0ubuntu1

brasero seems to be unable to find the CD drive (or more specifically the CD in it), when attempting to copy a data CD. there are no messages in the system logs.

seen on both a real PC, and also in a VMware VM.

it doesn't matter whether the CD is inserted before or after brasero is started. it also makes no difference whether the CD is mounted or not.

even forcing brasero to try and copy from the device (eg: 'brasero -c /dev/sr0') doesn't work.

gnomebaker sees the disk and copies it happily.

Pedro Villavicencio (pedro) wrote :

Thanks for your report, could you get a brasero log? please run brasero as: brasero --brasero-burn-debug --brasero-media-debug &> brasero-debug.txt ; perform the operation to reproduce the bug and attach that resulting log file to the report, thanks.

Changed in brasero (Ubuntu):
assignee: nobody → Ubuntu Desktop Bugs (desktop-bugs)
importance: Undecided → Low
status: New → Incomplete
Adam Gundy (adam-starsilk) wrote :

log as requested - this is for VMWare VM - (a clean karmic install, no settings changed).?field.comment=log as requested - this is for VMWare VM - (a clean karmic install, no settings changed).

Adam Gundy (adam-starsilk) wrote :

log as requested - this is for VMWare VM - (a clean karmic install, no settings changed).?field.comment=log as requested - this is for VMWare VM - (a clean karmic install, no settings changed).

Pedro Villavicencio (pedro) wrote :

there's no error there, could you please try again? thanks.

Adam Gundy (adam-starsilk) wrote :

the results are identical, except for the PID numbers in the log.

I understand there's no obvious error there, but there's not a lot I can do. I start brasero, hit the 'Disc copy' button, and get a dialog that tells me 'Select disc to copy' with a grayed out dropdown that says 'No available disc'. there's a CD in the (virtual) drive. it appears in the places menu, and gnomebaker is quite happy to copy it.

there are these lines in the log:

(brasero:17322): BraseroMedia-DEBUG: At scsi-sg.c:196: Handle ready
(brasero:17322): BraseroMedia-DEBUG: At brasero-drive.c:1010: Medium inserted
(brasero:17322): BraseroMedia-DEBUG: At brasero-drive.c:902: Probing new medium
(brasero:17322): BraseroMedia-DEBUG: At brasero-medium.c:2971: Trying to open device /dev/sr0
(brasero:17322): BraseroMedia-DEBUG: At scsi-sg.c:177: Getting handle
(brasero:17322): BraseroMedia-DEBUG: At scsi-sg.c:196: Handle ready
(brasero:17322): BraseroMedia-DEBUG: At brasero-medium.c:2994: Open () succeeded
(brasero:17322): BraseroMedia-DEBUG: At brasero-medium.c:3030: Device ready
(brasero:17322): BraseroMedia-DEBUG: At brasero-medium.c:2860: Initializing information for medium in CD Drive
(brasero:17322): BraseroMedia-DEBUG: At brasero-medium.c:2307: Retrieving media profile
(brasero:17322): BraseroMedia-DEBUG: At brasero-medium.c:1502: Retrieving media available speeds
(brasero:17322): BraseroMedia-DEBUG: At brasero-medium.c:1330: Retrieving speed (Get Performance)
(brasero:17322): BraseroMedia-DEBUG: At scsi-sense-data.c:139: SCSI command error: Invalid command
(brasero:17322): BraseroMedia-DEBUG: At brasero-medium.c:1341: GET PERFORMANCE failed
(brasero:17322): BraseroMedia-DEBUG: At brasero-medium.c:1422: Retrieving speed (2A speeds)
(brasero:17322): BraseroMedia-DEBUG: At scsi-mode-sense.c:125: Getting page size
(brasero:17322): BraseroMedia-DEBUG: At scsi-mode-sense.c:165: Getting page (size = 28)
(brasero:17322): BraseroMedia-DEBUG: At brasero-medium.c:1442: wrong page size
(brasero:17322): BraseroBurn-DEBUG: At brasero-session-cfg.c:809: Restoring session properties
(brasero:17322): BraseroBurn-DEBUG: At brasero-session-cfg.c:815: No media
(brasero:17322): BraseroBurn-DEBUG: At brasero-session-cfg.c:809: Restoring session properties
(brasero:17322): BraseroBurn-DEBUG: At brasero-session-cfg.c:815: No media

which look to contain errors: "SCSI command error: Invalid command", "GET PERFORMANCE failed", "wrong page size".

this should be easy to replicate - just create a VMWare VM, boot a karmic live CD in it, then run brasero...

PS. I've seen identical behavior on a 'real' PC too, but I don't have immediate access to that PC.

croaker___ (martin-gautier) wrote :

I get same problem.

Log attached

croaker___ (martin-gautier) wrote :

I'm not in VMWare though. This is straight install, Ubuntu 9.10 fully patched. Same problem as normal user or "sudo brasero"

Pedro Villavicencio (pedro) wrote :

do you get the same using k3b, gnomebaker ?

Changed in brasero (Ubuntu):
assignee: Ubuntu Desktop Bugs (desktop-bugs) → nobody
Vish (vish) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future.
To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New".

Changed in brasero (Ubuntu):
status: Incomplete → Invalid
Adam Gundy (adam-starsilk) wrote :

sigh. I didn't bother replying to the previous request for 'testing with gnomebaker', because I'd quite clearly stated earlier in the bug report that 'gnomebaker is quite happy to copy it'... so my bug report wasn't being read.

as far as the requirements for testing, starting a vmware VM with a karmic CD in the drive is pretty easy to replicate.

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