[Vostro 3550] Bluetooth applet showing even though system has no bluetooth

[Jeff Lane ]

View the attached screenshot and note the following:
1: Bluetooth icon is in the panel
2: terminal shows hcitool dev returns no device, and ps output shows bluetooth applet and bluetoothd running
3: bluetooth config tool shows it's disabled

This system, as far as I can tell, has no bluetooth controller, yet the icon and bluetoothd are still running and visible. This also caused the bluetooth/detect to fail in Checkbox. That test does the following:

command: hcitool dev | tail -n+2 | awk '{print $2}' |grep -E "^([0-9a-fA-F]{2}\:){5}[0-9a-fA-F]{2}$"
description: Output address of detected Bluetooth device, if any, or exits with error if none is found.

So the checkbox failure is expected behaviour... what's puzzling is why is the bluetoothd and bluetooth applet running? On other systems with no bluetooth, this was not an issue. This is the first system I've tested that did NOT have bluetooth but exhibited this behaviour.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: bluez 4.96-0ubuntu3
ProcVersionSignature: Ubuntu 3.0.0-12.20-generic-pae 3.0.4
Uname: Linux 3.0.0-12-generic-pae i686
NonfreeKernelModules: fglrx
ApportVersion: 1.23-0ubuntu3
Architecture: i386
Date: Sun Oct 16 12:59:15 2011
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
InterestingModules: bnep rfcomm btusb bluetooth
MachineType: Dell Inc. Vostro 3550
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-12-generic-pae root=UUID=3abbeea1-ba77-4ad6-8c60-0778d3d378aa ro quiet splash initcall_debug vt.handoff=7
SourcePackage: bluez
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/04/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: X19
dmi.board.vendor: Dell Inc.
dmi.board.version: X19
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrX19:bd01/04/2011:svnDellInc.:pnVostro3550:pvrNotSpecified:rvnDellInc.:rn:rvrX19:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Vostro 3550
dmi.product.version: Not Specified
dmi.sys.vendor: Dell Inc.
hciconfig:
 hci0: Type: BR/EDR Bus: USB
  BD Address: 00:00:00:00:00:00 ACL MTU: 0:0 SCO MTU: 0:0
  DOWN
  RX bytes:0 acl:0 sco:0 events:0 errors:0
  TX bytes:66 acl:0 sco:0 commands:21 errors:1

[Jan Battenfeld (jan-battenfeld)]

I can not confirm that there is no Bluetooth. My Vostro 3550 had a successful connection to my phone under windows.
However after the bios upgrade i deleted win and have not been able to connect again with ubuntu 11.10.
Indicator is running and one can switch it, but under settings bluetooth is hard off:
 "$sudo hciconfig hci0 up" is rfkill blocked everytime or timed out (110) after you do "$sudo rfkill unblock all"

So i believe this is actually you having bluetooth and are affected by this bug https://bugs.launchpad.net/ubuntu/+source/linux/+bug/714862

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Daniel d'Andrada (dandrader)]

I agree with Jan on that.

I have a Vostro 3550 as well, with the same symptoms, and installing the package suggested on bug 714862 did solve it for me.

[Dave Marksmen (digitals-organization101)]

Thank you very much!! This Package followed by restart fixed my problem :D

https://launchpadlibrarian.net/66529842/ar3011-dkms_1.1ryu2.3_all.deb

The error seems to happen with 2 in 1 Wireless Arthros Communication Adapters, on my HP Probook 6555b

Thank You.

[1ku (ikuze1995)]

I recently put ubuntu studio on my thinkpad T420 & it recognizes the device but it won't connect even though it worked on my windows 10 drive that died recently