Bluetooth mouse opens "Grant access" window

Bug #774854 reported by Norbert on 2011-05-01
This bug affects 10 people
Affects Status Importance Assigned to Milestone
bluez (Ubuntu)

Bug Description

Binary package hint: bluez

I have a VAIO F13Z1R with integrated bluetooth and bluetooth mouse Logitech M555b. They worked together successfully under 10.04.2 LTS.
After upgrading to 11.04 mouse is broken. When I switch on bluetooth on the devices, I got a windows with access prompt (see screenshot). When I try to add mouse manually via "Set up new device" a got "Setting up 'Logitech Bluetooth Mouse M555b' failed" or NULL PIN (see screenshot).

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: bluez 4.91-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.38-8.42-generic
Uname: Linux 2.6.38-8-generic x86_64
Architecture: amd64
Date: Sun May 1 16:31:26 2011
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
InterestingModules: rfcomm sco bnep l2cap btusb bluetooth
MachineType: Sony Corporation VPCF13Z1R
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-8-generic root=UUID=0de67daf-431c-4445-b917-625f411a53a7 ro i8042.nopnp quiet splash vt.handoff=7
SourcePackage: bluez
UpgradeStatus: Upgraded to natty on 2011-04-29 (1 days ago) 09/03/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: R0180Y9
dmi.board.asset.tag: N/A VAIO
dmi.board.vendor: Sony Corporation
dmi.board.version: N/A
dmi.chassis.asset.tag: N/A
dmi.chassis.type: 10
dmi.chassis.vendor: Sony Corporation
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrR0180Y9:bd09/03/2010:svnSonyCorporation:pnVPCF13Z1R:pvrC6070EHZ:rvnSonyCorporation:rnVAIO:rvrN/A:cvnSonyCorporation:ct10:cvrN/A: VPCF13Z1R
dmi.product.version: C6070EHZ
dmi.sys.vendor: Sony Corporation
 hci0: Type: BR/EDR Bus: USB
  BD Address: C0:CB:38:FA:A7:D5 ACL MTU: 1021:8 SCO MTU: 64:1
  RX bytes:2378 acl:24 sco:0 events:85 errors:0
  TX bytes:1279 acl:32 sco:0 commands:40 errors:0

Norbert (nrbrtx) wrote :
Norbert (nrbrtx) wrote :

NULL PIN-code window

Norbert (nrbrtx) wrote :

Output of "sudo hcidump -XYt > $HOME/hci.log".

Norbert (nrbrtx) wrote :

Grant access window also appears on 11.04 LiveCD.

Norbert (nrbrtx) wrote :

I get mouse to work with following actions:
1. System -> Preferencies -> Startup Applications
Uncheck "Bluetooth Manager" mark
2. Reboot
3. Run 'bluetooth-wizard' from terminal
Mouse found and successfully set up. No grant access window appeared.
4. System -> Preferencies -> Startup Applications
Check "Bluetooth Manager" mark
5. Reboot
6. Mouse works from login screen!

I need comments from developers.

Dave (digitaljail) wrote :

this affect me also on 10.04 after lastest update, same mouse, on a Dell Precision M4500, it worked till today.
I also tested the Norbert WorkAraund with no luck.

I experienced the same problem in Sony Vaio Vpcf113fx. My Bluetooth mouse didn't work even there executed the Norbert footsteps.

spooky33 (sozialkunde) wrote :

The same problem here.
Norbert's workaround did not work for me!

spooky33 (sozialkunde) wrote :

Got it working ;-)
For me it works after I clicked the mouse's "CONNECT" button and then performed the bluetooth setup!

Changed in bluez (Ubuntu):
status: New → Confirmed

This still affects Lucid; can't get my mouse (same M555b) working on a Toshiba Qosmio. It works fine with Maverick and Oneiric Beta 1.

i get this with 12.04 using an a4tech bt-630 bluetooth mouse.

headlessspider: please file a separate bug for your issue, it's most assuredly not the same problem. Thanks!

Norbert (nrbrtx) wrote :

Bug exists in Quantal.

tags: added: precise quantal
flob (fburka) wrote :

I got my M555b only working with a combination of a lot of patience, blueman-manager doing the same thing over and over again and sometimes restarting bluetooth :/

Stephen Platz (steveplatz) wrote :

I was able to get my mouse paired after following the steps in #5 then #9. My mouse failed to connect suddenly with the same error in the syslog. It's a Thinkpad Bluetooth Laser.

The only way that the M555b from Logitech is working on Ubuntu 14.04 for me was to follow this:

This is reported against an old version of Ubuntu and many things has changed since then. Because of that we won't fix this issue however if this behavior repeats on a modern version please fill a bug report against it and we will take it from there.

Changed in bluez (Ubuntu):
status: Confirmed → Invalid
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