[RTL8822CE] i could not able to connect my bluetooth headphone or for context any headphone to my ubuntu machine

[Kunal Dhongade]

headphone is not showing up in my ubuntu bluetooth so i cant connect my headphone to my computer

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: bluez 5.64-0ubuntu1.1
ProcVersionSignature: Ubuntu 6.5.0-25.25~22.04.1-generic 6.5.13
Uname: Linux 6.5.0-25-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Sun Mar 10 14:10:46 2024
InterestingModules: rfcomm bnep btusb bluetooth
MachineType: LENOVO 82C7
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.5.0-25-generic root=UUID=bed00b3d-206b-4607-8c0b-63d4f55998ef ro quiet splash vt.handoff=7
SourcePackage: bluez
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/05/2022
dmi.bios.release: 1.38
dmi.bios.vendor: LENOVO
dmi.bios.version: E8CN38WW
dmi.board.asset.tag: No Asset Tag
dmi.board.name: LNVNB161216
dmi.board.vendor: LENOVO
dmi.board.version: SDK0Q55722WIN
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo V15-ADA
dmi.ec.firmware.release: 1.38
dmi.modalias: dmi:bvnLENOVO:bvrE8CN38WW:bd12/05/2022:br1.38:efr1.38:svnLENOVO:pn82C7:pvrLenovoV15-ADA:rvnLENOVO:rnLNVNB161216:rvrSDK0Q55722WIN:cvnLENOVO:ct10:cvrLenovoV15-ADA:skuLENOVO_MT_82C7_BU_idea_FM_V15-ADA:
dmi.product.family: V15-ADA
dmi.product.name: 82C7
dmi.product.sku: LENOVO_MT_82C7_BU_idea_FM_V15-ADA
dmi.product.version: Lenovo V15-ADA
dmi.sys.vendor: LENOVO
hciconfig:
 hci0: Type: Primary Bus: USB
  BD Address: 28:CD:C4:D1:98:3A ACL MTU: 1021:6 SCO MTU: 255:12
  UP RUNNING PSCAN
  RX bytes:35089 acl:0 sco:0 events:1074 errors:0
  TX bytes:48329 acl:0 sco:0 commands:549 errors:0

[Kunal Dhongade (kunaldhongade)]

I am unable to connect my headphones to my Ubuntu computer because they are not visible in the Bluetooth settings.

[Daniel van Vugt (vanvugt)]

Please check the headphone is in pairing mode, and try pairing something else like a mouse if you can.

I can see only one other bug with the same Bluetooth chip having similar issues: bug 1887968

[Daniel van Vugt (vanvugt)]

Also bug 2060555.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Nicolas CHAPIT (nicochap)]

Hi!

Since this morning, I'm not able to plug my bluetooth headset.
The bluetooth remains off, even after trying to activate it from the settings.

I already did a reboot, but nothing changed.

My laptop is a Lenovo P15s.

Ubuntu 22.04.4 6.2.0-31-generic

[Nicolas CHAPIT (nicochap)]

After some updates on friday, this morning, I was able to connect my headset.