bluez does not detect Logitech Pebble M350, no option to connect

[Mitchell Dzurick]

I lost the proprietary USB dongle and decided I wanted to try bluetooth with this particular mouse. I am able to connect with bluetooth on Windows 11, but the device doesn't even show up in `bluetoothctl scan on`.

This is seen on Jammy with bluez 5.64-0ubuntu1
---
ProblemType: Bug
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 23.10
InstallationDate: Installed on 2023-03-06 (242 days ago)
InstallationMedia: Ubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64 (20220809.1)
InterestingModules: rfcomm bnep btusb bluetooth
MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']}
NonfreeKernelModules: zfs
Package: bluez 5.68-0ubuntu1
PackageArchitecture: amd64
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no user)
 SHELL=/usr/bin/zsh
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.5.0-10-generic root=/dev/mapper/vgubuntu-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 6.5.0-10.10-generic 6.5.3
Tags: mantic wayland-session
Uname: Linux 6.5.0-10-generic x86_64
UpgradeStatus: Upgraded to mantic on 2023-10-31 (3 days ago)
UserGroups: adm cdrom dip libvirt lp lpadmin lxd plugdev sambashare sbuild sudo
_MarkForUpload: True
dmi.bios.date: 07/18/2023
dmi.bios.release: 1.58
dmi.bios.vendor: LENOVO
dmi.bios.version: N2HET75W (1.58 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20QD0000US
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40709 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.ec.firmware.release: 1.25
dmi.modalias: dmi:bvnLENOVO:bvrN2HET75W(1.58):bd07/18/2023:br1.58:efr1.25:svnLENOVO:pn20QD0000US:pvrThinkPadX1Carbon7th:rvnLENOVO:rn20QD0000US:rvrSDK0J40709WIN:cvnLENOVO:ct10:cvrNone:skuLENOVO_MT_20QD_BU_Think_FM_ThinkPadX1Carbon7th:
dmi.product.family: ThinkPad X1 Carbon 7th
dmi.product.name: 20QD0000US
dmi.product.sku: LENOVO_MT_20QD_BU_Think_FM_ThinkPad X1 Carbon 7th
dmi.product.version: ThinkPad X1 Carbon 7th
dmi.sys.vendor: LENOVO
hciconfig:
 hci0: Type: Primary Bus: USB
  BD Address: D0:AB:D5:BB:40:FD ACL MTU: 1021:4 SCO MTU: 96:6
  UP RUNNING PSCAN ISCAN INQUIRY
  RX bytes:21473 acl:0 sco:0 events:2871 errors:0
  TX bytes:692880 acl:0 sco:0 commands:2838 errors:0
mtime.conffile..etc.bluetooth.main.conf: 2023-08-16T12:28:27.725767

[Mitchell Dzurick (mitchdz)]

Actually after opening this bug I decided to try my MX master 3S with bluetooth mode and that's not detected either.

the weird part is that I am actively using some samsung galaxy buds with this laptop via bluetooth and they work.

So perhaps there's something generally wrong with bluetooth discovery on my laptop.

EDIT: I was able to pair the airpods pro after a retry, but still both the Logitech MX Master 3S and Logitech Pebble M350 do not show up.

[Mitchell Dzurick (mitchdz)]

I am able to connect with the unifying receiver which is good enough for now. It'd still be nice for regular bluetooth to work.

[Daniel van Vugt (vanvugt)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:

  apport-collect 2040657

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

[Mitchell Dzurick (mitchdz)]

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[Mitchell Dzurick (mitchdz)]

Thank you Daniel! Over the week I upgraded my laptop to Mantic, so can no longer test for Jammy.

I still can't discover my logitech mice in Mantic, so maybe still the same situation.

[Mitchell Dzurick (mitchdz)]

Just want to update this bug - I have not found a fix for this. Instead I've been relying on the Logitech universal receiver which is working great in my experience.