[Intel AX201] Bluetooth LE not working after upgrade from 22.04 to 23.10

Bug #2037906 reported by Grzegorz - Thulium
22
This bug affects 4 people
Affects Status Importance Assigned to Milestone
Linux Firmware
New
Undecided
Unassigned
bluez (Ubuntu)
Confirmed
Undecided
Unassigned
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

syslog:
2023-09-20T09:32:54.138852+02:00 zaionc kernel: [ 13.539860] Bluetooth: hci0: Waiting for firmware download to complete
2023-09-20T09:32:54.138857+02:00 zaionc kernel: [ 13.540223] Bluetooth: hci0: Firmware loaded in 1706498 usecs
2023-09-20T09:32:54.138858+02:00 zaionc kernel: [ 13.540278] Bluetooth: hci0: Waiting for device to boot
2023-09-20T09:32:54.154894+02:00 zaionc kernel: [ 13.555430] Bluetooth: hci0: Malformed MSFT vendor event: 0x02
2023-09-20T09:32:54.154908+02:00 zaionc kernel: [ 13.555482] Bluetooth: hci0: Device booted in 14872 usecs
2023-09-20T09:32:54.154910+02:00 zaionc kernel: [ 13.555913] Bluetooth: hci0: Found Intel DDC parameters: intel/ibt-19-0-4.ddc
2023-09-20T09:32:54.158856+02:00 zaionc kernel: [ 13.558300] Bluetooth: hci0: Applying Intel DDC parameters completed
2023-09-20T09:32:54.158859+02:00 zaionc kernel: [ 13.559326] Bluetooth: hci0: Firmware revision 0.4 build 249 week 27 2023

lshw:
              *-usb:5
                   description: Bluetooth wireless interface
                   product: AX201 Bluetooth
                   vendor: Intel Corp.
                   physical id: a
                   bus info: usb@3:a
                   version: 0.02
                   capabilities: bluetooth usb-2.01
                   configuration: driver=btusb maxpower=100mA speed=12Mbit/s

root@zaionc:~# hcitool lescan
Set scan parameters failed: Input/output error

At first bluetooth stopped working at all due to Ubuntu bug = missing firmware. It was fixed recently and now the bluetooth module seems fine, but the whole BTLE part is not available. Particularly I cannot detect/pair Logitech M720 mouse.

Platform: ThinkPad T14 Gen 2i
---
ProblemType: Bug
ApportVersion: 2.27.0-0ubuntu4
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 23.10
InstallationDate: Installed on 2022-05-28 (494 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
InterestingModules: rfcomm bnep btusb bluetooth
MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']}
Package: linux
PackageArchitecture: amd64
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.5.0-5-generic root=UUID=d0002130-adf6-4f18-93b1-fda536d8b499 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 6.5.0-5.5-generic 6.5.0
RebootRequiredPkgs: Error: path contained symlinks.
Tags: mantic
Uname: Linux 6.5.0-5-generic x86_64
UpgradeStatus: Upgraded to mantic on 2023-09-03 (30 days ago)
UserGroups: adm cdrom dialout dip docker lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 05/10/2023
dmi.bios.release: 1.56
dmi.bios.vendor: LENOVO
dmi.bios.version: N34ET56W (1.56 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20W000AMPB
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40697 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.ec.firmware.release: 1.42
dmi.modalias: dmi:bvnLENOVO:bvrN34ET56W(1.56):bd05/10/2023:br1.56:efr1.42:svnLENOVO:pn20W000AMPB:pvrThinkPadT14Gen2i:rvnLENOVO:rn20W000AMPB:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrNone:skuLENOVO_MT_20W0_BU_Think_FM_ThinkPadT14Gen2i:
dmi.product.family: ThinkPad T14 Gen 2i
dmi.product.name: 20W000AMPB
dmi.product.sku: LENOVO_MT_20W0_BU_Think_FM_ThinkPad T14 Gen 2i
dmi.product.version: ThinkPad T14 Gen 2i
dmi.sys.vendor: LENOVO
hciconfig:
 hci0: Type: Primary Bus: USB
  BD Address: A0:E7:0B:23:70:E8 ACL MTU: 1021:4 SCO MTU: 96:6
  UP RUNNING
  RX bytes:22183 acl:0 sco:0 events:3531 errors:0
  TX bytes:821193 acl:0 sco:0 commands:3510 errors:0

affects: pipewire (Ubuntu) → ubuntu
description: updated
tags: added: mantic
summary: - Bluetooth LE not working after upgrade from 22.04 to 23.10
+ [Intel AX201] Bluetooth LE not working after upgrade from 22.04 to 23.10
affects: ubuntu → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 2037906

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Grzegorz - Thulium (grzegorz-u) wrote : CurrentDmesg.txt

apport information

tags: added: apport-collected
description: updated
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Grzegorz - Thulium (grzegorz-u) wrote : Dependencies.txt

apport information

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Grzegorz - Thulium (grzegorz-u) wrote : Lspci.txt

apport information

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Grzegorz - Thulium (grzegorz-u) wrote : Lspci-vt.txt

apport information

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Grzegorz - Thulium (grzegorz-u) wrote : Lsusb.txt

apport information

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Grzegorz - Thulium (grzegorz-u) wrote : Lsusb-t.txt

apport information

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Grzegorz - Thulium (grzegorz-u) wrote : Lsusb-v.txt

apport information

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Grzegorz - Thulium (grzegorz-u) wrote : ProcCpuinfo.txt

apport information

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Grzegorz - Thulium (grzegorz-u) wrote : ProcCpuinfoMinimal.txt

apport information

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Grzegorz - Thulium (grzegorz-u) wrote : ProcEnviron.txt

apport information

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Grzegorz - Thulium (grzegorz-u) wrote : ProcInterrupts.txt

apport information

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Grzegorz - Thulium (grzegorz-u) wrote : ProcModules.txt

apport information

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Grzegorz - Thulium (grzegorz-u) wrote : UdevDb.txt

apport information

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Grzegorz - Thulium (grzegorz-u) wrote : acpidump.txt

apport information

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Grzegorz - Thulium (grzegorz-u) wrote : getfacl.txt

apport information

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Grzegorz - Thulium (grzegorz-u) wrote : rfkill.txt

apport information

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Grzegorz - Thulium (grzegorz-u) wrote : syslog.txt

apport information

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Grzegorz - Thulium (grzegorz-u) wrote :

Is there anything else I can provide?

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Grzegorz - Thulium (grzegorz-u) wrote :

ok- I just saw I needed to mark the bug as Confirmed

Revision history for this message
Grzegorz - Thulium (grzegorz-u) wrote :

- played with linux-image-6.5.0-1003-intel-opt -bluetooth stopped working at all
- installed linux 6.5.0-13-generic
- installed linux-modules-extra-6.5.0-13-generic
- after reboot everything was fixed

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in bluez (Ubuntu):
status: New → Confirmed
Revision history for this message
Fusion (bornolbers) wrote (last edit ):

ubuntu 23.10
kernel 6.5.0-14-generic
ASUS Vivobook X1504VA
new installation (in 22.04 I first tried it didn't recognize wifi either, so I installed 23.10)

issue: bluetooth cannot startup. it says "turn on bluetooth to connect devices"
expected: to be able to turn on bluetooth and connect to devices

what I've tried:
0) boot with kernel 6.5.0-13 instead of 6.5.0-14. Nothing changed.
1) installing linux-image-6.5.0-1003-intel-opt with modules and extras. Nothing happened, uninstalled
2) install --reinstall bluez gnome-bluetooth indicator-bluetooth pulseaudio-module-bluetooth. Nothing happened, I left them installed
3) install libspa-0.2-bluetooth blueman-manager. Nothing happened, uninstalled.
4) /etc/init.d/bluetooth restart. Nothing happened.
5) systemctl restart bluetooth. Nothing happened.
All the above tried in reverse order with sudo command and reboot after every try.

Revision history for this message
Fusion (bornolbers) wrote :

I have tried that Grzegorz - Thulium suggested but it doesn't work for me.

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