[asus-bluetooth] Cannot enable bluetooth in gnome-shell on ASUS ZenBook UX435EG

[Islam]

After upgrade to 23.04, Bluetooth service is started but can't enable it in gnome-shell.

Apr 21 11:34:15 ZB systemd[1]: Starting bluetooth.service - Bluetooth service...
Apr 21 11:34:15 ZB systemd[1403]: ConfigurationDirectory 'bluetooth' already exists but the mode is different. (File system: 755 ConfigurationDirectoryMode: 555)
Apr 21 11:34:15 ZB bluetoothd[1403]: Bluetooth daemon 5.66
Apr 21 11:34:15 ZB bluetoothd[1403]: Starting SDP server
Apr 21 11:34:15 ZB bluetoothd[1403]: profiles/audio/vcp.c:vcp_init() D-Bus experimental not enabled
Apr 21 11:34:15 ZB bluetoothd[1403]: src/plugin.c:plugin_init() Failed to init vcp plugin
Apr 21 11:34:15 ZB bluetoothd[1403]: profiles/audio/mcp.c:mcp_init() D-Bus experimental not enabled
Apr 21 11:34:15 ZB bluetoothd[1403]: src/plugin.c:plugin_init() Failed to init mcp plugin
Apr 21 11:34:15 ZB bluetoothd[1403]: profiles/audio/bap.c:bap_init() D-Bus experimental not enabled
Apr 21 11:34:15 ZB bluetoothd[1403]: src/plugin.c:plugin_init() Failed to init bap plugin
Apr 21 11:34:15 ZB systemd[1]: Started bluetooth.service - Bluetooth service.
Apr 21 11:34:15 ZB bluetoothd[1403]: Bluetooth management interface 1.22 initialized

I installed the latest linux-firmware from the repo but it didn't help.

# dmesg | grep -i bluetooth
[ 18.861759] Bluetooth: Core ver 2.22
[ 18.863617] NET: Registered PF_BLUETOOTH protocol family
[ 18.863621] Bluetooth: HCI device and connection manager initialized
[ 18.863628] Bluetooth: HCI socket layer initialized
[ 18.863631] Bluetooth: L2CAP socket layer initialized
[ 18.863638] Bluetooth: SCO socket layer initialized
[ 19.146683] Bluetooth: hci0: Bootloader revision 0.4 build 0 week 30 2018
[ 19.147702] Bluetooth: hci0: Device revision is 2
[ 19.147707] Bluetooth: hci0: Secure boot is enabled
[ 19.147709] Bluetooth: hci0: OTP lock is enabled
[ 19.147712] Bluetooth: hci0: API lock is enabled
[ 19.147714] Bluetooth: hci0: Debug lock is disabled
[ 19.147716] Bluetooth: hci0: Minimum firmware build 1 week 10 2014
[ 19.150729] Bluetooth: hci0: Found device firmware: intel/ibt-19-0-4.sfi
[ 19.150841] Bluetooth: hci0: Boot Address: 0x24800
[ 19.150843] Bluetooth: hci0: Firmware Version: 15-45.22
[ 19.998952] Bluetooth: hci0: urb 000000008cd2a5b0 failed to resubmit (2)
[ 20.015315] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
[ 20.015321] Bluetooth: BNEP filters: protocol multicast
[ 20.015329] Bluetooth: BNEP socket layer initialized
[ 22.005627] Bluetooth: hci0: command 0xfc09 tx timeout
[ 30.037760] Bluetooth: hci0: Failed to send firmware data (-110)
[ 30.037855] Bluetooth: hci0: Intel reset sent to retry FW download
[ 32.213626] Bluetooth: hci0: Failed to read MSFT supported features (-110)

ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: bluez 5.66-0ubuntu1
ProcVersionSignature: Ubuntu 6.2.0-20.20-generic 6.2.6
Uname: Linux 6.2.0-20-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Fri Apr 21 11:44:40 2023
InstallationDate: Installed on 2023-01-04 (106 days ago)
InstallationMedia: Ubuntu 22.10 "Kinetic Kudu" - Release amd64 (20221020)
InterestingModules: bnep btusb bluetooth
MachineType: ASUSTeK COMPUTER INC. ZenBook UX435EG_UX435EG
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.2.0-20-generic root=/dev/mapper/vgubuntu-root ro quiet splash
SourcePackage: bluez
UpgradeStatus: Upgraded to lunar on 2023-04-21 (0 days ago)
dmi.bios.date: 04/22/2022
dmi.bios.release: 5.19
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: UX435EG.315
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX435EG
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUX435EG.315:bd04/22/2022:br5.19:svnASUSTeKCOMPUTERINC.:pnZenBookUX435EG_UX435EG:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX435EG:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: ZenBook
dmi.product.name: ZenBook UX435EG_UX435EG
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
hciconfig:

mtime.conffile..etc.bluetooth.input.conf: 2023-02-28T07:11:41.547346

[Islam (islam)]

Adding:

Experimental = true
KernelExperimental = true

To: /etc/bluetooth/main.conf

Cleared the above message but still can't enable bluetooth in Gnome Settings.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Islam (islam)]

Please give this bug a high priority as I cannot use the bluetooth mouse nor the headset and I believe it affects a lot of people too in their work.

[Carlos Ernani da Veiga (naumveiga)]

I followed the instructions on this post and it didn't work, but this other post (https://www.techtudo.com.br/dicas-e-tutoriais/2017/07/aprenda-como-configurar-o-bluetooth-no-linux.ghtml) made it work properly, and I had to remove the registered devices.