Bluetooth will not stay on or connect to devices when on

Bug #1973610 reported by wolfgang rumpf
18
This bug affects 2 people
Affects Status Importance Assigned to Milestone
bluez (Ubuntu)
Confirmed
Undecided
Unassigned
bluez-firmware (Ubuntu)
Confirmed
Undecided
Unassigned
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Since upgrading from Ubuntu 20.10, my internal bluetooth card as well as an external usb dongle will not work. Bluetooth starts as off, and cannot be turned on. If I use systemctl to turn it on, it is on but doesn't find any devices through bluez. Blueman finds devices but cannot connect to them. The hardware on this machine has remained identical; the only difference is the new version of Ubuntu. Hence the problem has to be software.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: bluez 5.64-0ubuntu1
ProcVersionSignature: Ubuntu 5.15.0-30.31-generic 5.15.30
Uname: Linux 5.15.0-30-generic x86_64
ApportVersion: 2.20.11-0ubuntu82
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Mon May 16 09:45:02 2022
InstallationDate: Installed on 2021-10-22 (205 days ago)
InstallationMedia: Ubuntu 21.10 "Impish Indri" - Release amd64 (20211012)
InterestingModules: rfcomm bnep btusb bluetooth
MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-30-generic root=UUID=710f912e-cc80-4456-915a-90de1169d201 ro quiet splash vt.handoff=7
SourcePackage: bluez
UpgradeStatus: Upgraded to jammy on 2022-05-03 (12 days ago)
dmi.bios.date: 08/04/2021
dmi.bios.release: 5.17
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: P1.50
dmi.board.name: N7 B550
dmi.board.vendor: NZXT
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrP1.50:bd08/04/2021:br5.17:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnNZXT:rnN7B550:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:skuToBeFilledByO.E.M.:
dmi.product.family: To Be Filled By O.E.M.
dmi.product.name: To Be Filled By O.E.M.
dmi.product.sku: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.
hciconfig:
 hci0: Type: Primary Bus: USB
  BD Address: 5C:F3:70:A8:66:B1 ACL MTU: 1021:8 SCO MTU: 64:1
  DOWN INIT RUNNING
  RX bytes:175353 acl:52 sco:0 events:6887 errors:0
  TX bytes:18571 acl:52 sco:0 commands:1087 errors:2
mtime.conffile..etc.bluetooth.main.conf: 2022-05-16T09:39:58.915340

Revision history for this message
wolfgang rumpf (wolfgang-rumpf) wrote :
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

We haven't had any bug reports like this that weren't hardware-specific. Maybe to avoid confusion here we should choose just one Bluetooth chip. Either the USB dongle (Broadcom Corp. BCM20702A0) or the internal chip (Intel AX210/AX211/AX411).

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

For the USB dongle there are kernel messages:

[ 34.065571] Bluetooth: hci0: BCM: firmware Patch file not found, tried:
[ 34.065744] Bluetooth: hci0: BCM: 'brcm/BCM20702A1-0a5c-21e8.hcd'
[ 34.065757] Bluetooth: hci0: BCM: 'brcm/BCM-0a5c-21e8.hcd'

affects: bluez (Ubuntu) → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Juerg Haefliger (juergh)
affects: linux-firmware (Ubuntu) → bluez-firmware (Ubuntu)
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in bluez (Ubuntu):
status: New → Confirmed
Changed in bluez-firmware (Ubuntu):
status: New → Confirmed
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