bluetooth device "disappears", rtl 8822, combo wifi + bt

Bug #1793726 reported by Jonathan
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
bluez (Ubuntu)
New
Undecided
Unassigned
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

The BT part of mobo mounted combo device rtl 8822 with wifi and BT disappears sometimes.
Wifi seems to work without problems.
BT can just seem to disappear. I have not found a way to reinitialize it.
Rebooting "sometimes" works. BT can work fine for a while, then suddenly disappear.

Booting into Fedora 28, BT has always been present.
Upon booting back into Mint 19, BT is present here too.

In the cases when BT has disappeared, bluetooth manager applet says "no adapters".

bluetoothctl: power on does not work.

linux-firmware/bionic-updates,bionic-updates,now 1.173.1
linux-image-4.15.0-34-generic/bionic-updates,bionic-security,now 4.15.0-34.37 amd64

when working:
$ lsmod | grep 8822
r8822be 851968 0
mac80211 778240 1 r8822be
cfg80211 622592 2 mac80211,r8822be

$ lsmod | grep btusb
btusb 45056 0
btrtl 16384 1 btusb
btbcm 16384 1 btusb
btintel 16384 1 btusb
bluetooth 548864 43 btrtl,btintel,bnep,btbcm,rfcomm,btusb
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.3
Architecture: amd64
CurrentDesktop: X-Cinnamon
DistroRelease: Linux Mint 19
InstallationDate: Installed on 2018-09-05 (15 days ago)
InstallationMedia: Linux Mint 19 "Tara" - Release amd64 20180717
InterestingModules: rfcomm bnep btusb bluetooth
MachineType: HP OMEN X by HP Desktop PC 900-2XX
NonfreeKernelModules: nvidia_modeset nvidia
Package: bluez 5.48-0ubuntu3.1 [origin: Ubuntu]
PackageArchitecture: amd64
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-34-generic root=UUID=928f0c4b-9a59-45d0-a6d9-f0c36f073288 ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-34.37-generic 4.15.18
Tags: tara third-party-packages
Uname: Linux 4.15.0-34-generic x86_64
UnreportableReason: This is not an official Linux package. Please remove any third party package and try again.
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 05/16/2018
dmi.bios.vendor: AMI
dmi.bios.version: F.21
dmi.board.name: 839F
dmi.board.vendor: HP
dmi.board.version: 1.0
dmi.chassis.type: 3
dmi.chassis.vendor: HP
dmi.modalias: dmi:bvnAMI:bvrF.21:bd05/16/2018:svnHP:pnOMENXbyHPDesktopPC900-2XX:pvr:rvnHP:rn839F:rvr1.0:cvnHP:ct3:cvr:
dmi.product.family: 103C_53311M OMEN X
dmi.product.name: OMEN X by HP Desktop PC 900-2XX
dmi.sys.vendor: HP
hciconfig:
 hci0: Type: Primary Bus: USB
  BD Address: 90:32:4B:90:93:6A ACL MTU: 1021:8 SCO MTU: 255:16
  UP RUNNING PSCAN ISCAN
  RX bytes:2521415 acl:87 sco:0 events:188278 errors:0
  TX bytes:145780806 acl:163568 sco:0 commands:2186 errors:0

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Please:

1. Run:
    apport-collect 1793726
   to automatically send more system information.

2. If #1 did not include it already then also run:
    lspci -k
    lsusb
   and paste/attach the output here.

affects: canonical-devices-system-image → bluez (Ubuntu)
Changed in bluez (Ubuntu):
status: New → Incomplete
Revision history for this message
Jonathan (jontis) wrote : CurrentDmesg.txt

apport information

tags: added: apport-collected tara third-party-packages
description: updated
Revision history for this message
Jonathan (jontis) wrote : Dependencies.txt

apport information

Revision history for this message
Jonathan (jontis) wrote : Lspci.txt

apport information

Revision history for this message
Jonathan (jontis) wrote : Lsusb.txt

apport information

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Jonathan (jontis) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Jonathan (jontis) wrote : ProcCpuinfoMinimal.txt

apport information

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Jonathan (jontis) wrote : ProcEnviron.txt

apport information

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Jonathan (jontis) wrote : ProcInterrupts.txt

apport information

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Jonathan (jontis) wrote : ProcModules.txt

apport information

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Jonathan (jontis) wrote : UdevDb.txt

apport information

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Jonathan (jontis) wrote : getfacl.txt

apport information

Revision history for this message
Jonathan (jontis) wrote : rfkill.txt

apport information

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Jonathan (jontis) wrote : syslog.txt

apport information

Jonathan (jontis)
Changed in bluez (Ubuntu):
status: Incomplete → New
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
tags: added: bionic
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