Annoying "call from" message when connecting Bose devices

Bug #1553669 reported by Rajinder Yadav on 2016-03-06
52
This bug affects 11 people
Affects Status Importance Assigned to Milestone
bluez (Ubuntu)
Medium
Unassigned
pulseaudio (Ubuntu)
Medium
Unassigned

Bug Description

I have a bluetooth Bose OE SoundLink working on Kubuntu 15.10 but each time I initially connect to listen to an audio or video, I hear an annoying "Call from" on my headset. My headset seems to think a connection to a phone call is taking place. This is annoying because the audio will start to play and after a little while the "call from" voice talks over the audio.

Daniel van Vugt (vanvugt) wrote :

Thank you for reporting this bug to Ubuntu. Ubuntu 15.10 (wily) reached end-of-life on July 28, 2016.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

Please upgrade to the latest version and re-test.

Changed in bluez (Ubuntu):
status: New → Incomplete
Jan Saell (jansaell) wrote :

I can confirm that its still exists in ubuntu 16.04 (well kubuntu 16.04 - but i guess that bluetooth is the same)

tags: added: wily xenial
Changed in bluez (Ubuntu):
status: Incomplete → Confirmed
summary: - Annoying call from message
+ Annoying "call from" message

Can reproduce the same with 16.04.3 and Bose QC35 headphones.

Changed in pulseaudio (Ubuntu):
status: New → Confirmed
tags: added: a2dp
summary: - Annoying "call from" message
+ Annoying "call from" message when connecting Bose devices
Daniel van Vugt (vanvugt) wrote :

I have a theory that Bose devices are probably just noticing they've been connected in HSP mode by default and that's when they say "call from". In that case this might be fixed with bug 1720684, so keep an eye on that one.

tags: added: bose

This problem is still present in Ubuntu 17.10.

Daniel van Vugt (vanvugt) wrote :

Can anyone affected tell if Ubuntu 18.04 has fixed this? (I'm thinking about the fix for bug 1720684)

tags: added: artful
Rajinder Yadav (rajinder-yadav) wrote :

Hello All,

For me the problem went away after I upgraded to Kubuntu 16.10. I no longer have a Linux box available to check with. However to those still experiencing the problem, first make sure you disabled the voice prompt on your bose headset:

https://www.bose.com/en_us/support/article/disabling-voice-prompts-soundlink-mini-ii.html

Verify prompt is disabled before testing. This is how the bug was manifesting for me initially.

Krasi (krasi-georgiev) wrote :

@Hélio can you share exactly which step fixed this issue for you?

@Krasi,

do a complete reinstall not upgrade. If you have your (User) home directory on a separate partition, then old system settings in hidden folders will exist to give your problems even with a fresh install.

To be sure back-up important User files then do a complete fresh install and format the partition you are installing Linux.

Better yet before you go this route and you have a spare drive, try installing the latest version on a separate disk, then you can dual boot while you verify if the problem has been fixed. This might be the more paranoid approach if you're scared to lose important files due to forgetting to back them up.

Hope this helps.

Christopher Berner (cberner) wrote :

I tried following the directions to disable LE (https://askubuntu.com/questions/833322/pair-bose-quietcomfort-35-with-ubuntu-over-bluetooth), but that didn't help. This is running on a fresh install of 18.04. I only hear the "call from" message when in HSP/HFP mode. A2DP works fine

tags: added: bionic

This is issue is still present in Ubuntu 18.04.

Seppe Lenders (seppe-lenders) wrote :

Since this is the first hit on Google, I'd like to elaborate on cberner's solution: you should choose the "A2DP Sink" profile in the "Output" tab of the Sound settings. The "A2DP Source" profile in the "Input" tab doesn't seem to work.

Haotian Teng (havens2) wrote :

Confirm that by switch the mode from HSP/HFP to A2DP Sink solve the problem.

Changed in bluez (Ubuntu):
importance: Undecided → Medium
Changed in pulseaudio (Ubuntu):
importance: Undecided → Medium
Christopher Berner (cberner) wrote :

I seems that HSP/HFP doesn't work at all on 18.04. I've tried a variety of different Pulseaudio modules/settings, and also ofono. @vanvugt do you know if a different issue tracks that?

Daniel van Vugt (vanvugt) wrote :

Yes, see bug 1768625.

Daniel van Vugt (vanvugt) wrote :

Also see bug 1771040 ;)

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