No way to contact someone to get satisfaction about non working purchases in software center

[[e-mail]]

There is no way to get ahold of someone to solve issues. I.E. I purchased Bastion. It won't download. This issue was known for over 2 months.

Still Software Center let me go through with the purchase, and after I found I was ripped off, I had no information on how to solve this issue either by a reimbursement or a problem solve.

1) There should either be a chat system to a real person, or

2) there should be a phone number leading to a real person, or

3) there should be an email address that gets solutions faster than 1 working day, more like 1-3 hours at maximum.

[[e-mail] (dennygoot)]

Just to help verify my statement:

https://bugs.launchpad.net/software-center/+bug/1361932 is the known bastion issue that has been ignored for 2 months.

and the attached pic shows the non downloading bastion.

[AnthonyLTU (kupetis-antanas)]

Same problem here. Tried to apt-get it, install it through synaptic - didn't help. I did install it on older versions of Ubuntu (13.04, 13.10), though, and it worked just fine. I'm using 14.04 LTS now and it just stops after downloading few kilobytes. If I find something, I'll inform you as well.

[AnthonyLTU (kupetis-antanas)]

I found a way to install it. First, you'll need to install Synaptic. When you install it, start it, find a "search" icon on the right of the search bar. Press it and type in "bastion". One of the packages should be bastion. Mark it and start installing it. Normally it should not even start to download the package. Press cancel. It'll show you an error then and in the error there'll be a link that looks something like this "https://private-ppa.launchpad.net/commercial-ppa-uploaders/bastion/ubuntu/pool/main/b/bastion/bastion_1.4-0ubuntu2_amd64.deb" (it may be the same, I don't know). If you try to search it in browser it'll ask you for username and password. Your ppa username and password is stored in /etc/apt/auth.conf . Copy that username and password and paste it in. Your bastion download will start then. It's a .deb package. It's downlaoding for me now, I'll update this if I'm succesful at installing it.

[AnthonyLTU (kupetis-antanas)]

I forgot to mention that you need to use a root nautilus in order to be able to view auth.conf file. Run "sudo nautilus" in terminal.

[AnthonyLTU (kupetis-antanas)]

Update: it installed and works perfectly: no black screen, no lag. I used gdebi, not software center, because it sortof stuck installing on software center.