Amazon store does not open, no streaming internet radio

[Michael Balzano]

1-Description: Ubuntu 12.04 LTS
    Release: 12.04
2-banshee:
    Installed: 2.4.0-2ubuntu1
    Candidate: 2.4.0-2ubuntu1
    Version table:
     *** 2.4.0-2ubuntu1 0
        500 http://us.archive.ubuntu.com/ubuntu/ precise/universe i386 Packages
        100 /var/lib/dpkg/status
3-Streaming internet radio
    non responsive
4-Amazon music store
    Error message:
     Unable to load page

     Problem occurred while loading the URL https://one.ubuntu.com/music/store/amz/geo/home/

     Cannot resolve proxy hostname ()

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: banshee 2.4.0-2ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-24.39-generic 3.2.16
Uname: Linux 3.2.0-24-generic i686
ApportVersion: 2.0.1-0ubuntu7
Architecture: i386
Date: Mon May 28 11:54:31 2012
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: banshee
UpgradeStatus: No upgrade log present (probably fresh install)

[Chow Loong Jin (hyperair)]

Hi and thanks for reporting this bug.

Could you please provide step-by-step instructions on how to reproduce this bug,
and the terminal output of "banshee --debug" for that session?

  status incomplete

--
Kind regards,
Loong Jin

[Michael Balzano (mkbalzano)]

michael@michael-E-6500D:~$ banshee --debug
** Running Mono with --debug **
[1 Debug 23:55:18.171] Bus.Session.RequestName
('org.bansheeproject.Banshee') replied with InQueue

On 05/29/2012 07:27 AM, Chow Loong Jin wrote:
> Hi and thanks for reporting this bug.
>
> Could you please provide step-by-step instructions on how to reproduce this bug,
> and the terminal output of "banshee --debug" for that session?
>
> status incomplete
>
>

--
www.michaelbalzano.com

[Michael Balzano (mkbalzano)]

michael@michael-E-6500D:~$ banshee --debug
** Running Mono with --debug **
[1 Debug 09:37:01.495] Bus.Session.RequestName
('org.bansheeproject.Banshee') replied with InQueue
michael@michael-E-6500D:~$
On 05/29/2012 07:27 AM, Chow Loong Jin wrote:
> banshee --debug

--
www.michaelbalzano.com

[Chow Loong Jin (hyperair)]

On 31/05/2012 00:38, Michael Balzano wrote:
> michael@michael-E-6500D:~$ banshee --debug
> ** Running Mono with --debug **
> [1 Debug 09:37:01.495] Bus.Session.RequestName
> ('org.bansheeproject.Banshee') replied with InQueue
> michael@michael-E-6500D:~$
> On 05/29/2012 07:27 AM, Chow Loong Jin wrote:
>> banshee --debug
>

1. Quit Banshee
2. Start "banshee --debug"
3. Do all the things you need to do in the Banshee window to trigger the bug
4. Post the output here.

--
Kind regards,
Loong Jin

[Michael Balzano (mkbalzano)]

michael@michael-E-6500D:~$ banshee --debug
** Running Mono with --debug **
[1 Debug 04:10:48.225] Bus.Session.RequestName
('org.bansheeproject.Banshee') replied with PrimaryOwner
[1 Info 04:10:48.298] Running Banshee 2.4.0: [Ubuntu 12.04 LTS
(linux-gnu, i686) @ 2012-04-21 02:12:32 UTC]
[1 Debug 04:10:48.363] Initializing GTK
[1 Debug 04:10:50.271] Post-Initializing GTK
[1 Debug 04:10:50.327] Configuration client extension loaded
(Banshee.GnomeBackend.GConfConfigurationClient)
[1 Debug 04:10:50.331] Using default gconf-base-key
[1 Debug 04:10:50.483] Core service started (DBusServiceManager, 0.001952)
[1 Debug 04:10:50.487] Registering remote object
/org/bansheeproject/Banshee/DBusCommandService
(Banshee.ServiceStack.DBusCommandService) on org.bansheeproject.Banshee
[1 Debug 04:10:50.497] Core service started (DBusCommandService, 0.013199)
[1 Debug 04:10:50.537] Opened SQLite (version 3.7.9) connection to
/home/michael/.config/banshee-1/banshee.db
[1 Debug 04:10:50.537] Core service started (DbConnection, 0.039793)
[1 Debug 04:10:50.546] Database version 45 is up to date
[1 Debug 04:10:50.593] Core service started (PreferenceService, 0.027422)
[1 Debug 04:10:50.602] Core service started (Network, 0.009419)
[1 Debug 04:10:50.603] Registering remote object
/org/bansheeproject/Banshee/SourceManager
(Banshee.Sources.SourceManager) on org.bansheeproject.Banshee
[1 Debug 04:10:50.604] Core service started (SourceManager, 0.001042)
[1 Debug 04:10:50.610] Core service started (MediaProfileManager, 0.000373)
[1 Debug 04:10:50.614] Registering remote object
/org/bansheeproject/Banshee/PlayerEngine
(Banshee.MediaEngine.PlayerEngineService) on org.bansheeproject.Banshee
[1 Debug 04:10:50.617] Core service started (PlayerEngine, 0.006348)
[1 Debug 04:10:50.711] Registering remote object
/org/bansheeproject/Banshee/PlaybackController
(Banshee.PlaybackController.PlaybackControllerService) on
org.bansheeproject.Banshee
[1 Debug 04:10:50.712] Core service started (PlaybackController, 0.004262)
[1 Debug 04:10:50.720] Starting - Startup Job
[1 Debug 04:10:50.723] Core service started (JobScheduler, 0.008935)
[1 Debug 04:10:50.743] IO provider extension loaded
(Banshee.IO.Gio.Provider)
[1 Debug 04:10:50.844] Loaded HardwareManager backend: Banshee.Hardware.Gio
[1 Debug 04:10:50.846] Core service started (HardwareManager, 0.12268)
[1 Debug 04:10:50.850] Bus.Session.RequestName
('org.bansheeproject.CollectionIndexer') replied with PrimaryOwner
[1 Debug 04:10:50.851] Registering remote object
/org/bansheeproject/Banshee/CollectionIndexerService
(Banshee.Collection.Indexer.CollectionIndexerService) on
org.bansheeproject.CollectionIndexer
[1 Debug 04:10:50.853] Core service started (CollectionIndexerService,
0.006323)
[1 Debug 04:10:50.857] Core service started (SaveTrackMetadataService,
0.004488)
[1 Debug 04:10:50.873] Adding icon theme search path:
/usr/share/banshee/icons
[1 Debug 04:10:50.875] Core service started (GtkElementsService, 0.017104)
[1 Debug 04:10:50.893] Core service started (InterfaceActionService,
0.017716)
[1 Debug 04:10:51.097] Extension actions loaded: MetadataFixActions
[1 Debug 04:10:51.097] Registering remote object
/...

[Michael Balzano (mkbalzano)]

michael@michael-E-6500D:~$ banshee --debug
** Running Mono with --debug **
[1 Debug 19:43:06.643] Bus.Session.RequestName ('org.bansheeproject.Banshee') replied with PrimaryOwner
[1 Info 19:43:06.774] Running Banshee 2.4.0: [Ubuntu 12.04 LTS (linux-gnu, i686) @ 2012-04-21 02:12:32 UTC]
[1 Debug 19:43:06.856] Initializing GTK
[1 Debug 19:43:08.691] Post-Initializing GTK
[1 Debug 19:43:08.772] Configuration client extension loaded (Banshee.GnomeBackend.GConfConfigurationClient)
[1 Debug 19:43:08.777] Using default gconf-base-key
[1 Debug 19:43:08.940] Core service started (DBusServiceManager, 0.001994)
[1 Debug 19:43:08.944] Registering remote object /org/bansheeproject/Banshee/DBusCommandService (Banshee.ServiceStack.DBusCommandService) on org.bansheeproject.Banshee
[1 Debug 19:43:08.955] Core service started (DBusCommandService, 0.01395)
[1 Debug 19:43:09.032] Opened SQLite (version 3.7.9) connection to /home/michael/.config/banshee-1/banshee.db
[1 Debug 19:43:09.033] Core service started (DbConnection, 0.077592)
[1 Debug 19:43:09.041] Database version 45 is up to date
[1 Debug 19:43:09.122] Core service started (PreferenceService, 0.058359)
[1 Debug 19:43:09.132] Core service started (Network, 0.009716)
[1 Debug 19:43:09.133] Registering remote object /org/bansheeproject/Banshee/SourceManager (Banshee.Sources.SourceManager) on org.bansheeproject.Banshee
[1 Debug 19:43:09.133] Core service started (SourceManager, 0.001074)
[1 Debug 19:43:09.140] Core service started (MediaProfileManager, 0.000364)
[1 Debug 19:43:09.157] Registering remote object /org/bansheeproject/Banshee/PlayerEngine (Banshee.MediaEngine.PlayerEngineService) on org.bansheeproject.Banshee
[1 Debug 19:43:09.159] Core service started (PlayerEngine, 0.019556)
[1 Debug 19:43:09.224] Registering remote object /org/bansheeproject/Banshee/PlaybackController (Banshee.PlaybackController.PlaybackControllerService) on org.bansheeproject.Banshee
[1 Debug 19:43:09.225] Core service started (PlaybackController, 0.004042)
[1 Debug 19:43:09.233] Starting - Startup Job
[1 Debug 19:43:09.234] Core service started (JobScheduler, 0.008711)
[1 Debug 19:43:09.262] IO provider extension loaded (Banshee.IO.Gio.Provider)
[1 Debug 19:43:09.327] Loaded HardwareManager backend: Banshee.Hardware.Gio
[1 Debug 19:43:09.330] Core service started (HardwareManager, 0.0959)
[1 Debug 19:43:09.337] Bus.Session.RequestName ('org.bansheeproject.CollectionIndexer') replied with PrimaryOwner
[1 Debug 19:43:09.338] Registering remote object /org/bansheeproject/Banshee/CollectionIndexerService (Banshee.Collection.Indexer.CollectionIndexerService) on org.bansheeproject.CollectionIndexer
[1 Debug 19:43:09.340] Core service started (CollectionIndexerService, 0.010037)
[1 Debug 19:43:09.342] Core service started (SaveTrackMetadataService, 0.001856)
[1 Debug 19:43:09.358] Adding icon theme search path: /usr/share/banshee/icons
[1 Debug 19:43:09.360] Core service started (GtkElementsService, 0.018003)
[1 Debug 19:43:09.364] Core service started (InterfaceActionService, 0.003435)
[1 Debug 19:43:09.573] Extension actions loaded: MetadataFixActions
[1 Debug 19:43:09.573] Registering remo...

[Austin Dempewolff (adempewolff)]

This bug also effects me. I get the same error message when trying to access the Amazon MP3 store from within Banshee. When I run it in debug mode from the terminal I also see the line "[15 Debug 23:12:15.908] DAAP Proxy listening for connections on port 8089". Why is Banshee trying to use a proxy in the first place?

This feature used to work, and I have used it many times before. It must be related to some recent change.

[Austin Dempewolff (adempewolff)]

Actually I don't think the "DAAP Proxy" bit has anything to do with this, but that means that in debug mode, it isn't outputting any errors from the Amazon extension, the only thing it mentions is "[Info 23:21:14.678] AmazonMP3 store redirect URL: https://one.ubuntu.com/music/store/amz/".

Is Banshee using an external browser's engine to load the store? Is it possible that there would be another log somewhere for such an external browser?

[Michael Balzano (mkbalzano)]

Austin,
I finally did a clean install of Ubuntu 12.04 and that took care of the
problem.
Thanks for your help.
Michael
On 06/26/2012 08:23 AM, Austin Dempewolff wrote:
> Actually I don't think the "DAAP Proxy" bit has anything to do with
> this, but that means that in debug mode, it isn't outputting any errors
> from the Amazon extension, the only thing it mentions is "[Info
> 23:21:14.678] AmazonMP3 store redirect URL:
> https://one.ubuntu.com/music/store/amz/".
>
> Is Banshee using an external browser's engine to load the store? Is it
> possible that there would be another log somewhere for such an external
> browser?
>