Emailed PDF shows blank in atril but AR is fine

Bug #1812464 reported by MR Zenwiz
14
This bug affects 3 people
Affects Status Importance Assigned to Milestone
atril (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

I received a PDF file in email and downloaded it to my Xubuntu 18.04 desktop host. When I tried to read the document in atril, it came up blank.

I downloaded it to my Google drive and was able to read it there, but even downloading that copy showed blank in atril.

I viewed the document in my Windows VM with Acrobat Reader and it reads just fine.

Atril seems to be the problem.

1. 19:56 [admar@marbase:~] $ lsb_release -rd
Description: Ubuntu 18.04.1 LTS
Release: 18.04

2) 19:57 [admar@marbase:~] $ apt-cache policy atril
atril:
  Installed: 1.20.1-2ubuntu2
  Candidate: 1.20.1-2ubuntu2
  Version table:
 *** 1.20.1-2ubuntu2 500
        500 http://us.archive.ubuntu.com/ubuntu bionic/universe amd64 Packages
        100 /var/lib/dpkg/status

3) I expected to see the contents of the PDF document.

4) I saw a blank page.

In addition to the listed attachment, I have two screenshots to follow.
1) Screenshot of Atril's window (blank).
2) Screenshot of AR's window (populated).

Tags: bionic
Revision history for this message
MR Zenwiz (mrzenwiz) wrote :
Revision history for this message
MR Zenwiz (mrzenwiz) wrote :
Revision history for this message
MR Zenwiz (mrzenwiz) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in atril (Ubuntu):
status: New → Confirmed
Norbert (nrbrtx)
tags: added: bionic
removed: atril blank pdf
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