Fails to report crash (“Network problem”)

[Stephan Springer]

Apport fails to upload a crash report regarding aptdaemon, due to “Network is unreachable” (see attached screen shots).

But the network is working correctly. I'm behind a firewall, but the proxy is set up correctly and apport perfectly manages to submit other crash reports, only this one fails.

This crash (and failure to report it) reproducibly happens directly after login after rebooting the machine.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: apport 1.94.1-0ubuntu2
ProcVersionSignature: Ubuntu 3.2.0-19.30-generic 3.2.11
Uname: Linux 3.2.0-19-generic x86_64
NonfreeKernelModules: nvidia
ApportLog:

ApportVersion: 1.94.1-0ubuntu2
Architecture: amd64
CrashReports:
 640:5094:126:5134737:2012-03-20 09:02:39.162075000 +0100:2012-03-20 09:02:40.162075000 +0100:/var/crash/_usr_bin_indicator-weather.5094.crash
 640:5094:126:2577768:2012-03-21 09:41:21.747976000 +0100:2012-03-21 09:41:22.747976000 +0100:/var/crash/_usr_lib_unity-scope-video-remote_unity-scope-video-remote.5094.crash
 640:0:126:2259189:2012-03-21 09:41:22.511962000 +0100:2012-03-21 09:41:23.511962000 +0100:/var/crash/_usr_sbin_aptd.0.crash
 644:0:126:0:2012-03-21 09:43:27.901647902 +0100:2012-03-21 09:43:27.901647902 +0100:/var/crash/_usr_sbin_aptd.0.upload
 644:5094:126:0:2012-03-21 09:45:39.299202891 +0100:2012-03-21 09:45:39.299202891 +0100:/var/crash/_usr_lib_unity-scope-video-remote_unity-scope-video-remote.5094.upload
Date: Wed Mar 21 10:31:10 2012
EcryptfsInUse: Yes
PackageArchitecture: all
SourcePackage: apport
UpgradeStatus: Upgraded to precise on 2012-03-07 (14 days ago)

[Stephan Springer (geryon)]

Also happens when using apport-cli:

# apport-cli /var/crash/_usr_sbin_aptd.0.crash

*** Send problem report to the developers?

After the problem report has been sent, please fill out the form in the
automatically opened web browser.

What would you like to do? Your options are:
  S: Send report (432.5 KB)
  V: View report
  K: Keep report file for sending later or copying to somewhere else
  I: Cancel and ignore future crashes of this program version
  C: Cancel
Please choose (S/V/K/I/C): s

*** Uploading problem information

The collected information is being sent to the bug tracking system.
This might take a few minutes.

*** Error: Network problem

Cannot connect to crash database, please check your Internet connection.

<urlopen error [Errno 101] Network is unreachable>

Press any key to continue...

[Stephan Springer (geryon)]

Oh well, it seams that the proxy settings are not read correctly, that is /etc/environment is not read and http_proxy is not exported. After setting these variables manually, it works as expected.

[Joshua Lock (incandescant)]

I think Stephan is suggesting that the proxy settings aren't exported to the environment in which apport is executed.

Certainly I've just tried to report an Ubuntu bug using apport and it failed to communicate with a similar message and I am using a proxied connection.

If I sudo su root - (the user I assume apport runs as) and look for proxy related settings in env there are none.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Marcus Tomlinson (marcustomlinson)]

This release of Ubuntu is no longer receiving maintenance updates. If this is still an issue on a maintained version of Ubuntu please let us know.

[Launchpad Janitor (janitor)]

[Expired for apport (Ubuntu) because there has been no activity for 60 days.]