ubuntu-bug is buggy (ignores selection of problem)

[Sergio Callegari]

Binary package hint: apport

If you start ubuntu-bug with no argument (eg. package name or pid), ubuntu-bug asks you what kind of problem you are experiencing.

If you select "other problem", the application for some reason assumes that you have an audio problem and starts asking questions about it:

* "Sound problem with one or a few applications only"
* "Recording does not work properly"

ecc.

At the same time it says it is "collecting problem information" in another window.

If you press "Cancel" in this other window nothing happens.

If you press "Cancel" in the window asking "what particular problem do you observe", the bug reporting tool freezes.

Having a buggy bug reporting tool is one of the best ways to make a user who is already experiencing a bug quite frustrated.
Particularly because most users will then be scared about the warnings on the ubuntu site saying not to report bugs directly and to only use the bug reporting tool. So bugs about the bug reporting tool will never be transmitted to the bug site.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: apport 1.13.3-0ubuntu2
ProcVersionSignature: Ubuntu 2.6.32-24.43-generic 2.6.32.15+drm33.5
Uname: Linux 2.6.32-24-generic x86_64
Architecture: amd64
Date: Sun Sep 19 10:15:48 2010
InstallationMedia: Kubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
PackageArchitecture: all
SourcePackage: apport

[Sergio Callegari (callegar)]

more recently (natty) selecting other problem makes apport confused so that it thinks there is a video problem.

don't know if it is kubuntu specific.

[Sergio Callegari (callegar)]

Just a short note to confirm that the issue is still there as of raring, only slightly different.

now runninig ubuntu-bug with no other parameters makes a window appear asking for the type of bug. Then the report always says that the issue is with do-release-upgrade regardless of the actual issue that was selected in that window.

[Marcus Tomlinson (marcustomlinson)]

This release of Ubuntu is no longer receiving maintenance updates. If this is still an issue on a maintained version of Ubuntu please let us know.

[Launchpad Janitor (janitor)]

[Expired for apport (Ubuntu) because there has been no activity for 60 days.]