apport generates bugs that keep getting rejected

Bug #589997 reported by DAP
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
apport (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Binary package hint: apport

apport keeps generating bug reports that get rejected because the lastest packages are claimed to be not current.

This is the latest reject:

Thank you for your report!

However, processing it in order to get sufficient information for the
developers failed (it does not generate an useful symbolic stack trace). This
might be caused by some outdated packages which were installed on your system
at the time of the report:

libpam-modules: installed version 1.1.1-2ubuntu3, latest version: 1.1.1-2ubuntu2
libpam0g: installed version 1.1.1-2ubuntu3, latest version: 1.1.1-2ubuntu2

Please upgrade your system to the latest package versions. If you still
encounter the crash, please file a new report.

Thank you for your understanding, and sorry for the inconvenience!

The rejection is useless because I cannot "upgrade" to an older version of the package.
Please tell me how to get the correct symbols for these packages so useful core dumps will be generated, and add this information to the rejection notice above!

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: apport 1.13.3-0ubuntu2
ProcVersionSignature: Ubuntu 2.6.32-22.36-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-22-generic x86_64
ApportLog:
 apport (pid 5321) Fri Jun 4 19:47:16 2010: called for pid 4040, signal 11
 apport (pid 5321) Fri Jun 4 19:47:16 2010: executable: /usr/lib/openoffice/program/soffice.bin (command line "/usr/lib/openoffice/program/soffice.bin -calc -splash-pipe=5")
 apport (pid 5321) Fri Jun 4 19:47:29 2010: wrote report /var/crash/_usr_lib_openoffice_program_soffice.bin.1000.crash
Architecture: amd64
CheckboxSubmission: 4f08ac62e89ad166a1e0b05f95495253
CheckboxSystem: fd6c484c0b5d20a2f1cd036ef0f63975
CrashReports:
 600:1000:1000:10250526:2010-06-04 19:48:00.000000000 -0700:2010-06-04 19:48:01.000000000 -0700:/var/crash/_usr_lib_openoffice_program_soffice.bin.1000.crash
 600:0:0:490829:2010-06-02 02:41:13.000000000 -0700:2010-06-02 09:21:59.000000000 -0700:/var/crash/_sbin_plymouthd.0.crash
Date: Fri Jun 4 22:55:32 2010
PackageArchitecture: all
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
SourcePackage: apport

Revision history for this message
DAP (akadap) wrote :
Revision history for this message
Marcel Stimberg (marcelstimberg) wrote :

Yes, I'm seeing this issue too -- it is somewhat annoying because as a bug triager I regularly direct users who report a crash through the process of enabling apport and submitting a crash report. Just to have the bug marked as invalid because the apport claims that the packages where not up-to-date. Looking at the version numbers I get the impression that apport only considers package version in the main repository branch, not -updates and -security?

Changed in apport (Ubuntu):
status: New → Confirmed
Revision history for this message
Marcus Tomlinson (marcustomlinson) wrote :

This release of Ubuntu is no longer receiving maintenance updates. If this is still an issue on a maintained version of Ubuntu please let us know.

Changed in apport (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for apport (Ubuntu) because there has been no activity for 60 days.]

Changed in apport (Ubuntu):
status: Incomplete → Expired
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.