Bug reporting broken

Bug #521003 reported by John Doe on 2010-02-12
This bug affects 1 person
Affects Status Importance Assigned to Milestone
apport (Ubuntu)

Bug Description

First of all: I am u USER not a PROGRAMMER so use tek with care
It took like half an hour to find this page:
to report a bug for ubuntu 9.10, because all the "normal ways" to report a bug seem to be broken:
- The "report a problem..." dialog that can be found in the start menu or the "run application" menu or the "gnome do" menu JUST DIES when i start it, and i dont care how or why it dies, it just does, and no you fix it yourself
- the "ubuntu-bug" dialog that can be found in the "run application" menu, brings up a completely useless checkbox and if you choose "other problem" it just errors out and dies with some incomprehensible error about a PID. (i have no clue what a PID is or how it affects the fact that i -as a user, not a programmer- have a bug WITH UBUNTU.
- when i google for "ubuntu report bug" (coz everything else seems to be broken), i get here:
where i still cannot report a bug and the link to here:
still doesnt explain how i can JUST BLOODY REPORT A BUG
- launchpad's "report a problem" with ubuntu just links to the useless page above, where no bug can be submitted

i had to look into the ubuntu forums to find the link
which seems to be the only way to get to a USEFUL bug submission site

AND this still does not fix the bug(s) I have
you can call this a meta-bug if you want

though not being able to report a bug seems to be a classy way to avoid bugs
you seem to be adopting the Microsoft strategy

affects: ubuntu → apport (Ubuntu)
Draycen DeCator (ddecator) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Normally, Ubuntu uses a program known as Apport to report bugs, which automatically posts information about the system in the bug report so users don't have to manually enter this information. However, it seems that Apport is not working correctly on your system. Can you please answer the following questions?

1. What version of Ubuntu are you using?

2. What version of Apport is currently installed on your system? (You can check this by opening Synaptic, searching for Apport, then reporting the "Installed Version")

Changed in apport (Ubuntu):
status: New → Incomplete
Rune Philosof (olberd) wrote :

Ubuntu 9.10
apport version: 1.9.3-0ubuntu4.2

There are two different bugs in this one.
I have created a new bug for the first bug: "report a problem..." in the menu. #522332

Changed in apport (Ubuntu):
status: Incomplete → Confirmed
Draycen DeCator (ddecator) wrote :

Thank you for the response. The Ubuntu packages archive shows that '1.9.3-0ubuntu4' is the latest version of Apport. Is the extra '.2' displayed on your system, or was that a typo?

1.9.3-0ubuntu4.2 is the latest version of apport in karmic-updates :)

On 03/06/2010 08:38 PM, Draycen DeCator wrote:
> Thank you for the response. The Ubuntu packages archive shows that
> '1.9.3-0ubuntu4' is the latest version of Apport. Is the extra '.2'
> displayed on your system, or was that a typo?

Draycen DeCator (ddecator) wrote :

Sorry about that, I'm on Lucid so I was referencing the Ubuntu package archive site.

Can you please verify that the 'python-launchpadlib' package is installed on your system?

Draycen DeCator (ddecator) wrote :

We'd like to figure out what's causing this bug for you, but we haven't heard back from you in a while. Could you please provide the requested information? Thanks!

Changed in apport (Ubuntu):
status: Confirmed → Incomplete
Draycen DeCator (ddecator) wrote :

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!

Changed in apport (Ubuntu):
status: Incomplete → Invalid
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